SUMMARY

An instructional designer and a trainer with over ten years of industry experience, which includes all areas of training and training logistics. Through working with different clients and cultures skills have accumulated, that have evolve to excellent interpersonal and professional skills to enhance a working relationship with team members, SME's, different layers of the organization levels and other organization that might be involved in the project. Background includes experienced in many industries including government agencies, IRS and SS.

Project Specifications: Course Developer Role and Responsibilities:

• Training Development activities - over 12 yrs. experience
• For each functional area listed below includes:
• Experience, professional and organize skills in instructor and participant materials, job aids , online help procedures - 10 yrs. experience
• Training Project Manager - 2 projects
• Training Lead - 6 projects
• Develop data to be used in the Training Database and create simulations via uPerform - 7 yrs. experience
• Test training courses - over 10 yrs. experience
• Conduct Train-the-Trainer sessions to Instructors - 9 yrs. experience
• FICO - 10 yrs. experience
• Fixed Assets - 8 yrs. experience
• General Ledger - 8 yrs. experience
• Accounts Receivables - 8 yrs. experience
• Sales Distribution - 7 yrs. experience
• Requisitions and Purchases - 6 yrs. experience
• Accounts Payable - 5 yrs. experience
• Project System - 4 yrs. experience
• MM - 5 yrs. experience
• Plant Maintenance - 4 yrs. experience
• CRM - 2 yrs. experience
• HR - 1 yr. experience
• Taxes - 1 yr. experience
• Call Centers support (4 yrs.)

CONSULTANT PROFESSIONAL EXPERIENCE

Confidential, July - Oct., 2010
Business Analyst

• Analyzed SAP documents, SAP Idocs, SAP work procedures, SAP desktop procedures, and matrixes
• Created documents for the JML HQ Command Center
• Analyzed how to handle JML HQ Command Center issues, procedures, and communication methods
• Designed JML HQ Command Center communication documents for a SAP implementation

Confidential, May - July, 2010
Training Consultant

• Created training material for CRM
• Worked intense with functional and SME's
• Created training schedules
• Developed training strategies
• Developed a matrix for training courses

Confidential, January - April, 2010
SAP of America/ Jason Roberts Harrisburg, PA
Training Lead

• Create training plan for the Tax Amnesty /CoPA project
• Create training data strategy
• Work with several teams: development, functional and business (client's) IT areas
• Create training schedule
• ISD training materials for Tax Amnesty Registration, Application Process in a web UI and CRM/IC application
• Work closely with the functional team members, client training lead and business team leads
• Test applications
• Create testing scripts and assist setting up the testing environment
• Perform a training needs assessment
• Create uPerform documents for testing and training purposes

Confidential
Sr. SAP Instructional Designer August, 2009

• Created a training course for SD/CRM in BI
• Scoped the training needs and developed assessments
• Initiated how the classes should be conducted for three different audiences
• Developed a way to use one course to meet the needs of three different audiences
• Met with SME's to discuss methods to implement the training and how it should be conducted

Confidential, February, 2009 to August, 2009
Sr. SAP Training Consultant West Palm Beach, FL

• Scoped the depth of training needs
• Explained and assisted in changes for business process
• Designed training materials for several SAP modules (SD/CRM, AMG, Plant Maintenance, Project Systems, Inventory Management and Master Data)
• Edited and proofed training materials and assisted in coordinating deadline obligations
• Worked closing and developed a relationship with the functional and business teams
• Created exercises and data
• Tested data and verified transactions
• Developed business processes
• Created worked instructions and simulations using RWD uPerform
• Participated in the Train the Trainer course

Confidential, April, to November, 2008
Sr. Training Consultant Southfield, MI

• Created ID documents
• Tested transactions in the system
• Documented errors within the system
• Created and delivered training for Assets
• Created work instructions by using uPerform application for the following modules in SAP: SD/CRM, SD, FI, CO, Purchasing and MM
• Created and tested data in the system
• Tested data in different clients and scenarios
• Created training documentation which includes participant guides, exercises, and job aides
• Created documentation and delivered TTT
• Assisted client's employees to develop training materials

Confidential, August, 2007 to Jan. 2008
Training Project Manager (Upgrade and new rollout) West Palm Beach, FL

• Maintained the progress of the training development team on the subject of:
• Training courses
• Work instructions
• Lesson plans
• Books
• Exercises
• Data sheets
• Approval on course curriculums, work instructions, content and process
• Worked intensely with the functional team regarding business process
• Reviewed training documentation for FICO (Assets and Accounts Receivable), SD and MM
• Created training material for Plant Maintenance, Ticket Prep and Cash Reconciliation.
• Assisted and participated in Train the Trainer
• Created a schedule for deadlines
• Reported on a weekly basis to the PMO
• Created and updated course materials

Confidential, (New Jersey) February to March, 2007
SAP Consultant Trenton, NJ

• Created training documentation for SD and MM
• Reviewed working instructions in InfoPak
• Created business processes
• Established timelines for training purposes

Confidential, April, 2006 to Feb. 2007
SAP Consultant/Instructional Design Baltimore, MD

• Courses were created for the public sector and the university simultaneously
• Participated in a Command Center: troubleshooting issues with go live in the following areas: Payroll, Time Management, Account Payable, HR master data, ISR's, Contracts, Shopping Cart and Vendor Accounts
• Trained individuals end users how to use EBP and the functionality of SAP
• Created WBT at Level 3 and 4 storyboard for Account Receivable and Human Resources (Payroll, Time Management and Travel)
• Managed call centers inquiries for support
• Reviewed training materials for Funds Management
• Tested new software packages such as: COEUS and Captivate
• Created new work instruction using InfoPak
• Created new simulations using InfoPak
• Created simulations for assessments using Captivate
• Reviewed and verified information for Human Resources work instructions
• Updated BPP's for FI and SD
• Created business process for Account Receivables including FI, CO, and Human Resources
• Worked with SME''s and PM for tight delivery schedule
• Researched training materials for Human Resources, CO, Project Systems and FI modules

Confidential, February to April 2006
SAP Consultant/SAP Instructional Design Denver, CO

• Created and revised working instructions in InfoPak
• Created training material for AFS AR, Assets, SD, and MM for retail products
• Developed exercises for end users
• Updated master files for courseware and databases
• Updated SAP master records

Confidential
Training Lead/SAP Consultant December 2005 to January 2006
North Carolina and California

• Implemented Change Management within the courseware and instructor-led classes
• Trained and developed training material for P2P
• Created and delivered train the Trainer for client's employees which address the needs of how to handle classroom situations, adult learning techniques and methods
• Updated training documentation for MM applications for government projects
• Updated and trained on Accounts Payable functionality for government projects
• Tested and updated training material for government projects
• Delivered MM applications to staff members from different areas of the West Coast for government projects
• Created exercises to improve knowledge transfer and enhance real life situations

Confidential
SAP Consultant/SAP Instructional Design December 2005 to January 2006
Baltimore, Maryland

• Delivered SAP training to employees
• Created SAP training material for the General Ledger and Account Receivables
• Met with SMEs' to develop new business processes
• Analyzed role responsibilities

Confidential
SAP Consultant/SAP Instructional Design
Culver City, CAAugust to November 2005

• Implemented Change Management
• Updated and created training documentation for Project Systems, Assets, AR and AP modules for Europe for Media Products
• Updated Inter-company documentation for rollout 2
• Analyzed business processes and worked with SMEs' and programmers
• Analyzed ISD style and made revisions to accommodate the training needs of the client
• Updated training documentation for the International rollout
• Mentored IBM consultants
• Tested transactions, work instructions, and data
• Analyzed training needs and assessments

Confidential, April to June 2005
SAP Consultant/SAP Instructional Design Burbank and Glendale CA
Amsterdam and London
Analyzed business processes for Project Systems, FI (Assets and Accounts Receivable) and CO modules and made updates for International implementation

• Analyzed the international implementation changes
• Created and updated training materials for Europe's rollout for Media Products
• Implemented Change Management
• Trained Warner Bros. personnel in Amsterdam and London that included VPs, managerial staff and analysts
• Created and maintained data for exercises and verified data
• Tested data for end users exercises for modules FI and CO
• Updated training documentation for International training purposes
• Demonstrated how to customize reports in the FI and CO modules
• Coordinated training material with SMEs specifications
• Created exercises for FI module
• Created simulations with OnDemand software

Confidential
Training Lead /SAP Instructional Design October 2004 to April 2005
Ft. Lauderdale, FL, Houston, TX, Cincinnati, OH and Scottsdale, AZ
General Ledger, Project Systems, Controlled, Inter-company and Assets

• Discussed and suggested business processes and researched alternatives with consultants, vice-president, and managerial staff members
• Managed call center inquires for support
• Updated master files within SAP and trouble shoot errors
• Implemented Change Management in courseware and classes
• Updated InfoPak working instructions
• Provided support after the go-live date that included assisting end users at their desks with SAP problems, situations and/or researching information within SAP to all staff members at their headquarters location (concentrated in the FI/CO modules) (see prior comment)
• Analyzed training needs
• Tested transaction codes and role mapping for the SEAL team (configuration and quality teams)
• Tested data in the FI and CO modules and other integrated modules being implemented for several teams
• Facilitated FI and CO modules and addressed the audience's needs
• Assisted in coordinating training events at headquarters and remote sites
• Created training documents that included instructor and student guides, quick reference cards, and exercise sheets
• Assisted in the train-the trainer-process
• Developed DHL employees to become trainers and develop training material

Confidential, August to October 2004
Corporate Trainer, Burbank and Glendale CA

• Reviewed training simulations, web based courses and training documentation to improve the delivery process for adult learners
• Trained Accounts Payable, P2P and FICO for Media Products
• Facilitated instruction at all levels of the organization and divisions at the California location for Wave 2
• Implemented adult learning techniques in the classroom and on an individual basis in order to make the training understandable and easy to retain
• Emphasized change management tools and practices for Wave 2

Confidential, May 2004 to July 2004
Training Lead and Analyst Waukegan, Illinois

• Sales Distribution and Warehouse Management for medical purposes
• Consulted with directors, managers, and consultants regarding business processes and flow charts
• Analyzed how information is utilized in the legacy system and then transferred to SAP
• Discussed the impact of the FI and MM modules with directors, consultants, and managers
• Performed a needs assessment of training
• Reviewed existing training documentation

Confidential, March to April 2004
Corporate Trainer Glendale and Burbank Ca Project Systems, Fixed Assets and Accounts Receivable for Media Products (multiple)

• Trained in Assets, P2P and Accounts Receivable at the California and New York locations
• Handled change management issues and training program logistics
• Proofed and corrected training materials on an as-needed basis

Confidential
Atlanta, GA December 2003 to February 2004
Instructional Designer Fixed Assets for retail

• Developed training documentation for the SAP Finance module: included flowcharts, exercises, and PowerPoint presentations
• Performed train- the-trainer for Asset Accounting
• Analyzed BPPs information and instructions
• Created instructors, training guides
• Developed business processes with the development team
• Created and developed course outlines

Confidential, Greenville, NC
SAP Consultant/SAP Instructional Design August 2003 to November 2003

• Developed Quality Management documentation that included flowcharts, exercises, and PowerPoint presentations
• Analyzed business processes with other consultants and staff members
• Developed and created instructor training guides
• Developed power users to become trainers
• Developed business process with the development team
• Created and developed course outlines for the modules
• Assisted and guided the SMEs (Quality Management team) how to elaborate outlines, key points, terms, and concepts
• Reviewed course material with the Quality Management team
• Reviewed which courses should be part of the training curriculum

Confidential, Michigan and Illinois Nov 2001 to August 2003

Training Lead/Instructional Designer

Canada - Calgary, Toronto, Quebec and Montreal
San Diego, CA, Battle Creek, MI, Elmhurst, Il
Finance and CO, Taxes, General Ledger, Accounts Receivable, Accounts Payable, Sales Distribution, Project Systems and Material Management

• Trained and customized training material to fit the needs of VPs, geographical areas, plants and distribution centers
• Trained and developed in COPA and month end procedures
• Updated and corrected master files in different modules
• Supported end users in the FI/CO modules regarding customizing reports, showing the steps, creating job aides, etc. after going live for several months at the US and Canada corporate facilities
• Performed needs assessment in training needs
• Trained and created training material for proprietor's own software for a variety of client needs
• Led project in the Microsoft Outlook installation for 1400 people (otherwise redundant)
• Facilitated course materials for SAP modules in the following modules: AP, FI (400 participants), SD, CO, Navigation, and Geneva

Confidential, August 2001 to Jan 2002

Training LeadChicago, Illinois

• Restructured a 20-day program
• Delivered and designed a Call Center soft skill program
• Designed training manuals for four software applications
• Designed training manuals for customer service, product knowledge and bankers

Confidential, October 2000 to March 2001
Instructional Designer/Corporate Trainer Elk Grove, Illinois

• Team lead in developing training material for a newly developed Service Call Center
• Developed a working relationship with clients and managed progress
• Trained Subject Matter Experts to become trainers (Train-the-Trainer)
• Designed Call Center documentation

Confidential, Aurora, Illinois February1999

Corporate Trainer

• Delivered on site to clients in a variety of software packages
• Developed supplemental training material for classes
• Designed courseware to accommodate the needs of the client

Confidential, February to August 1999

Training Lead/Corporate Trainer May to September 1998

• Trained staff in SAP modules HR and FI
• Analyzed business process, reports, and data
• Created training material and trained staff
• Designed job aides to assist staff in job responsibilities
• Developed training material for managers and supervisors
• Conducted and developed a mentor program
• Managed the intern program
• Developed Diversity, Leadership, and Team concepts for managers and interns

Confidential, March to June 1999

Consultant

• Trained staff to use databases
• Created Human Resources manuals and updated training material for software applications
• Organized databases
• Developed Customer Service training material
• Designed new support tools for updated benefits package

Confidential

Corporate Trainer

• Developed training material, support tools and team building skills
• Discussed and created change management methods
• Designed business processes to increase productivity

NON CONSULTANT PROFESSIONAL EXPERIENCE

Confidential, Oak Lawn, Illinois April1998 to July 2002

Instructor

• Trained students to integrate their previous course material to present courses if applicable
• Developed materials, projects, scenarios, and integrated assignments for Diversity and Change Management
• Facilitated Diversity, Contemporary and Change Management and Microsoft 2000 courses
• Designed supplemental material to work with the text and support the needs of the students
• Trained students to become accountable through activities, preparing presentations and analyzing data

Confidential, Schaumburg, Illinois January to October 2000

Training Specialist

• Developed team building approaches to increase productivity and customized training material
• Analyzed students pre and post evaluations
• Designed charts and databases to measure students' performance

Confidential, Schaumburg, Illinois October to February 1999

Trainer

• Designed documentation to meet client's request
• Facilitated Microsoft products and proprietary software packages in a classroom environment and individual needs for national accounts
• Designed and performed needs analysis for the office and plant environments

Volunteer Positions

Confidential, Chicago Illinois January 1974 to May 1984

• Created and developed after school programs for the inner city of Chicago for all ages from 3 to 17 years of age and had the parents assist at different levels of the programs.
• Instructed special education children how to swim and exercise their muscles in the water.
• Created a program for high school students to assist young children and be a positive influence in their lives.

Confidential, September 1981 to 1990

• Attended workshops to understand the legal and public sectors of government
• In order to increase revenue for the school district involvement with the state laws and legislature were necessary
• Participated in searching for other methods to increase staff and reduce the budget.

EDUCATION

Masters in Human Resources(Adult Education and Organizational Development)
Bachelor of Science, Business Administration
Certified by the State of Illinois to teach Management, Business, Computer, and Ethics
Web Development Certification from the University of Illinois
SAP - Business Warehouse (Data Warehoused) certificate
SAP - Business Warehouse Reported, certificate
SAPTEC SAP Technology, certificate