TECHNICAL SKILLS:

• Proficient in MS Visio, MS PowerPoint, MS Word, MS Excel, and MS Project
• Experience working in an Agile environment
• Experience managing I - series Power Systems, VMware, DB2, Business Object and Remedy
• Experienced in SQL, .Net, HTML, Apex, and Java
• UML Case Diagram, Activity Diagram and, Sequence and Class Diagrams
• Implementation of Governance program

PROFESSIONAL EXPERIENCE:

Salesforce Business Analyst

Confidential

Responsibilities:

• Worked with Sponsors to define business objectives, strategies and measurable outcomes for their most strategic initiatives.
• Estimated program efforts, costs, and risks so Sponsors and Stakeholders can make informed business decisions.
• Lead efforts in analyzing, collecting, & prioritizing requirements, negotiate and escalate as appropriate.
• Identified resource requirements throughout the organization to make the project successful.
• Developed program strategy and a roadmap with input from teams, and sets expectations with Sponsors and Stakeholders on deliverables.
• Describe & evangelizes programs organization-wide to interested and affected groups at audience-appropriate level of detail.
• Monitors and manages plan effectively, facilitating communication and coordination between groups, removing roadblocks and setting expectations.
• Identify project inter-dependencies including risks and mitigation plans throughout the program, so issues can be avoided altogether or resolved expeditiously.
• Hold themselves as well as Sponsors and Stakeholders accountable for meeting measurable business outcomes by ensuring projects are structured to meet those goals.
• Maintain Sponsor and Stakeholder alignment throughout the program, ensuring the business objectives align to the program’s scope, resources, and time expectations and escalates appropriately to maintain balance.
• Mentor, coach, and guide project manager detailed work, providing direction to stay aligned with the program’s intent.
• Establish and maintain relationship with program Sponsors and Stakeholders throughout programs to open communication channels that allow for feedback and rapid response.
• Communicate complex program status to Sponsors and Stakeholders, in a manner that enables them to have a mutual understanding of the program’s value and progress toward the outlined business objectives.
• Effective IT project portfolio governance
• Solid understanding of Agile methodology.
• Ability to thrive within a matrix organization.
• Solid working knowledge of Microsoft Office Suite including Visio.
• Excellent verbal, visual, written and listening communication skills, both in planned and unplanned settings.
• Proactive and collaborative approach to problem solving.
• Skilled at mediating business discussions in the context of providing technical solutions.
• Able to build positive relationships that foster trust and motivation with both internal and external resources.
• Capable of multi-task and handle multiple projects in parallel while adjusting to changing priorities.
• Ability to respond positively and productively to uncertainty, rapid change, and unexpected issues in the project process.

Salesforce Implamentation Analyst

Confidential, Augusta, Georgia

Responsibilities:

• Managed projects from inception to completion for ESS software combined with Salesforce.com with SDLC methodology.
• Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
• Performed all client Service Analyst functions, including managing issues involving multiple teams in multiple locations.
• Recommend changes in workflows and practices to maximize effectiveness and efficiencies for the work unit.
• Plans information architecture by studying the site concept, strategy, and target audience; envisioning user-interface design; and designing information structure, work and data flow.
• Conducts design and code walkthroughs, peer reviews, and produces technical documentation.
• Maintain compliance with system requirements by ensuring data integrity across all systems.

IT Project Manager

Confidential, Augusta, Georgia

Responsibilities:

• Assisted in design and development of specifications for hardware topology and software programs.
• Perform analysis of the business units to identify opportunities and challenges and make recommendations for process and system improvements.
• Communicated with management on all IT related issues, changes, reporting and impacts ensuring that comprehensive information is provided, in charge of eliciting, analyzing, and documenting the requirements for processes, policies, and the information system.
• Projects dealt with infrastructure, new server, server storage, and transportation software development.

BUSINESS ANALYST

Confidential, AUGUSTA, GA

Responsibilities:

• Informed doctors of new HIPPA regulations informed them of network and software updates that needed to be instituted.
• Responsible for managing inventory, documentation, and care of 32 satellite clinics with an approximate value of $1.3 million.
• Work with peers, stakeholders and project team to prioritize requirements and gain approval on defined requirements and artifacts, assisting with issue resolution.
• Developed scope management plan to aid in execution of project keeping project team aligned.
• Elicit business and user requirements via interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, user stories, process modeling, analysis of existing systems and documentation, and other methods

PROJECT COORDINATOR

Confidential, STATESBORO, GA

Responsibilities:

• Helped complete project by managing day-to-day activities ensuring timely progression of project.
• Including introducing project schedule, arranging and conducting meetings, and communication direction effectively among team members and department managers.
• Translate conceptual business and user requirements into functional requirements in a clear manner that is comprehensible the project team.
• Support requirements throughout design, development, testing, implementation and transition phases.