SUMMARY:

• In depth experience as a Lead Business Analyst and Project Lead on large medium scale complex projects
• Experience in each phase of the software development life cycle (SDLC); Project Scope, planning and performing Requirements Analysis, Business Requirements, Functional and Non - Functional Product Requirements, Business Rules, Business Process Modeling (BPM), Process re-engineering, System Interface Requirements, Design, Prototyping, Development, Data Modeling, Data Conversions, QA, UAT, Project Deployment Planning, User Training, Documentation, Production Migration, Support
• Expertise with Iterative, RUP, Agile, Waterfall methodologies using ReqPro and Scrum with certification as a Scrum Master and Product Manager; in depth experience with facilitating business meetings, product backlog, epics, user stories, backlog grooming, sprint planning, sprint backlog, resource allocation, story scoring, demo planning and presentation, burn down rate, velocity, sprint capacity planning, Scrum standups
• Experience in analyzing and leading conversion of business applications from Legacy to Web based, .NET, J2EE, SOA, WebSphere, Client Server platforms, Mobile platforms apps (Tablet, iphones) with data back end Data Warehouse, Data Marts, SQL Server, ODS, Oracle, Crystal and Business Objects
• Business analyst, a self-starter driving eCommerce (B2B, B2C) projects through life cycle
• Responsible for improving eCommerce web page design and functionality through streamlining navigation, improved web contents, enhance visuals, branding, campaign and marketing functionality
• Extensive experience as the liaison between management, vendors, and outsourced contractors when gathering, analyzing, validating requirements, conducting walkthroughs and obtaining sign off
• Over ten years experience developing Project Plans, Project Definition and Scope (PDS), Entity Relations Diagrams(ERD), Data Flow Diagrams (DFD), Context Diagrams, Storyboards, Wireframes, Data Modeling, Use Cases, Business / Systems Process flows, Gantt & Pert Charts, Sequence Diagrams, Product Design and Architectural Documents using UML, BPMN, GAP analysis and Business Process Modeling/Engineering
• Responsible for interfacing with 3rd party vendor to purchase and customize COTS software
• Business Analyst and Project Lead (technical/functional analyst) for risk management, issues, dependencies, project scheduling, resource management, change management, coordinating requests for changes in business specifications, compliance, policies, cost / benefit analysis, prioritizing, and versioning
• Experience working with various Requirements Management analysis and work tools, such as Visio, PowerPoint, UML, Rational Suite, ReqPro, Filenet, ClearQuest, MS Office, Word, Excel, Access, SQL, Process Modeling, VB, VB.NET, ASP.NET, Visual Studio, MS Project, Erwin, Sharepoint, Documentum, Greenhopper, TFS, JIRA, RALLY, GUI Design, Lotus Notes, Business Objects, BO Data Services, Enterprise Architect, BPMN
• Experience on numerous data conversions from DB2 to Oracle and SQL Server
• Experience with Data Governance; Data Quality, Management, Security, Modeling, Mapping, Data Flows, Data Consolidation and Integration with Data Hub
• Experience with data modeling tools (Erwin) on relational databases and data warehouses, data marts; entity, logical designs, normalization and de-normalization
• Business Analyst and Project Lead for developing and maintaining project definition documents and project plans, project scope / objectives, work breakdown, resources utilization / assignment, walkthroughs, change management, project tracking, tracking deliverables and milestones, and resolving issues
• Project Lead for planning and coordinating QA; reviewing product requirements, test plans, test strategy, test scenarios, SIT testing, defect tracking, regression testing, and performance testing
• Responsible for interfacing with UAT planning, UAT acceptance criteria, UAT testing, and ensuring user requirements have been satisfied
• Experience with formal and informal user training, planning and development
• Experience in finance, investments, portfolio management, retail, securities, pharmaceutical, airlines, government,telecom, healthcare, banking, credit card, lending, loans / lines of credit, DDA, Direct Deposit, commercial lending, eCommerce

PROFESSIONAL EXPERIEN CE:

Confidential, Chicago

Lead Business Analyst

Responsibilities:

• Worked on the resulting merger between Private Banks
• Specific responsibilities were in the rebranding efforts
• Facilitated all meetings with marketing and operations to identify all artifacts and collateral that required rebranding effort including, Web Sites, Compliance, DDA, Direct Deposit, Auto Pay
• Held meetings with legal snd compliance groups to ensure the validity of the proposed changes
• Areas of effort were in the reports, legal documents, web sites, urls, along with related artifacts
• Developed requirements, design documents, (BRD, FSD), test strategy and demos for the marketing business teams

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, Oracle

Confidential, St Louis, MO

Consultant: Lead Business Analyst

Responsibilities:

• Conducted current state and future state analysis of process flows, requirements and GAP analysis for the merger between Health Care Companies
• Developed current state process mapping of OUMC on-line systems
• Developed requirements documents (BRD, FSD) for several on-line OUMC on-line applications
• Developed BRD and FSD templates for requirements gathering of current requirements functionality, GAP analysis, and proposed requirements for post-merger state (SSM - OUMC) functionality

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, Oracle

Confidential, Chicago

Scrum Master/Lead Business Systems Analyst

Responsibilities:

• Worked on converting Claims process legacy system to an internet portal based system
• Responsible for conducting Agile/Scrum Stand Up meetings
• Responsible for all Scrum Artifacts including product backlog, sprint backlog, user stores, epics, features
• Responsible for facilitating backlog grooming sessions; used Jira, Rally for capturing Scrum Artifacts
• Responsible for sprint planning, capacity planning, QA, Acceptance Criteria, metric reporting, burn rates, velocity
• Responsible for facilitating JAR sessions during user stories creation
• Responsible as the liaison between the business and technical teams during product backlog development and user stories creation
• Responsible for facilitating meetings during sprint planning and capacity planning
• Responsible for conducting meetings for retrofits and lessons learned

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse, Jira, Rally, TFS, DB2

Confidential, Charlotte, NC

Consultant: Lead Business Systems Analyst

Responsibilities:

• Coordinated meetings with LOB to discuss requirements and reporting needs for several project
• Lead Business Analyst for facilitating discovery, JAR and JAD sessions during discovery and requirements phase for multiple business units: Rewards, Credit Card (includes Credit Card portfolio conversion), Lending, Direct Auto, Secured and Unsecured Loans and Lines of Credit, Underwriting, commercial lending, Business as Usual (BAU), compliance, regulatory, laws, governance, financial management, financial integrity
• Lead Business Analyst for projects converting Web based eCommerce applications from desktop to native Mobile apps
• Facilitated requirement sessions with LOB to develop PDD and Business Requirements (BRD)
• Facilitated meetings with stakeholders and sponsors to elicit requirements for numerous Change Requests With medium and large scope
• Conducted BRD and PDD walkthrough with LOB, Project Managers, and technical staff to gain consensus and approval of artifacts
• Responsible for estimating resources and time estimates and scope of CRs for determining release points
• Assumed responsibility of projects that were at a midway point in project life cycle for contractors whose assignments concluded
• Work schedule included working concurrently on numerous projects; conducting JAR sessions with LOB, developing artifacts, managing project milestones, change management, and coordinating efforts with technical staff
• Worked with business and technical teams during Speed to Market (Jira/Scrum) planning, backlog creation and management
• Received several outstanding achievement awards for work effort on driving projects towards completion

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse, DB2

Confidential, Memphis, TN

Lead Business Systems Analyst

Responsibilities:

• Coordinated meetings between LOB to discuss requirements and reporting needs regarding acquisition of BoA branches by FTB; specifically in the retail banking area
• Facilitated requirement sessions with Marketing sponsors to develop conversion and reporting requirements and conversion / validation procedures
• Data mined data warehouse to satisfy reporting needs to help coordinate, monitor, and confirm conversion of BoA account portfolios to FTB; including DDA accounts, Auto Pay, Direct Deposit; used complex SQL to perform data mining
• Coordinated QA and UAT efforts with IT resources and business team
• Participated in coordination of parallel testing of system enhancements
• Responsible for defect tracking using metric reporting; QC, JIRA
• Responsible for managing change request to requirements
• Responsible for interfacing and coordinating efforts between developers, testers, and LOB
• Conducted weekly status meetings to monitor plan.

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse. JIRA

Confidential, Chicago

Lead Business Systems Analyst

Responsibilities:

• Developed and tracked project plan using MS Project; resources required, milestones, dependencies.
• Conducted weekly status meetings to monitor plan.
• Performed functional and process flow Gap analysis
• Analyzed, gathered and develop functional and technical requirements for B2b eCommerce, loans, and commercial lending projects
• Conducted requirements sessions and walk through meetings with technical project teams
• Coordinated efforts and information flow between product and technology
• Conducted meetings to coordinate and communicate product needs to technology

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse

Confidential, Charlotte, NC

Lead Business Systems Analyst

Responsibilities:

• Lead Business Analyst and Business Process Modeler in the merger of two major energy companies
• Participated in developing and tracking project plan using MS Project; work breakdown, resources required, completion dates, milestones, dependencies.
• Conducted daily status meetings to monitor plan.
• Performed functional and process flow Gap analysis
• Responsible for business process re-engineering using Enterprise Architect and BPMN
• Analyzed, gathered and develop business and functional and technical requirements
• Conducted requirements sessions and walk through meetings with business and technical project teams
• Responsible for user acceptance and sign off on the requirements
• Facilitated requirements sessions between product owners and technical teams
• Coordinated efforts and information flow between product and technology
• Investigated and managed issues and ambiguities between product owners and technical teams
• Conducted meetings to coordinate and communicate product needs to technology
• Conducted JAR and JAD sessions with business / technical teams during requirements and design phases
• Business and technical writing experience; preparing business analysis reports and technical plans

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse, Enterprise Architect, BPMN

Confidential, Chicago

Lead Business Analyst

Responsibilities:

• Participated in business meetings to facilitate the analysis and definition of business and functional requirements for credit card and financial applications
• Facilitated JAD and JAR sessions with business and technical teams for business and technical requirements
• Conducted review sessions to collaborate and approve business and functional requirements for credit card, loans, line of credit and commecial lending projects
• Coordinated efforts to ensure compliance to industry regulations
• Facilitated meetings with business to ensure OFAC / AML compliance on three separate major credit card systems, clearing house, and billing systems
• Responsible for project planning, work breakdown, required resources, assignments, milestones
• Coordinated effort between technical teams and business users

Technologies: WEB, .NET, Windows, SQL, MS Project, Word, Excel, Office, SharePoint, SQL Server, Oracle, Data Warehouse, Beta, Documentum, ODS, ClearQuest

Confidential, St Louis, MO

Lead Business Analyst

Responsibilities:

• Responsible for gathering, analyzing and preparing business, user, functional, and migration artifacts for new financial and wealth management E-Commerce B2C software, compliance, regulatory, laws, governance, financial management,
• Facilitated JAD and JAR sessions with business and technical team defining requirements and business rules for brokerage and bank account creation and maintenance by brokers and field analysts
• Worked with Business and developers with the conversion of the Web based XSELL Credit Card application system from desktop platform to native Mobile apps
• Worked with architect to define communication protocol with services (reusability) within an SOA environment; defined data flows, acknowledgements, requests and response protocols
• Responsible for producing ad-hoc reports for LOB
• Conducted meetings with business stakeholders to ensure conformance to compliance regulations
• Facilitated remote meetings via teleconferencing / live meet to review required life cycle artifacts
• Develop test plan and traceability to ensure all functional requirements were tested
• Responsible for QA and performance test plans and determining performance test criteria
• Responsible for various data quality analysis tasks within Data Government framework; Access, SQL, VBA; Data management, data modeling, analysis, cleansing, transformation, mapping, consolidation and integration with data hub
• Analyzed data integrity issues, and planned for data preparation, and data conditioning for system integration testing and performance testing of XSELL Credit Card application; data governance
• Responsible for ensuring that all user entitlements for PCG, FiNet, and Home Office were prepared and implemented correctly in all test and production environments
• Responsible for meeting tight deadlines with requirements definitions, user reviews, and user signoff
• Facilitated change management meetings including risk and issue management
• Conducted reviews with business sponsors and stakeholders for user acceptance on final deliverables

Technologies: WEB, .NET, Windows, UNIX, SQL, MS Project, Word, Excel, Pivot, Office, Share Point, SQL Server, Oracle, QC, Data Warehouse, Beta, Documentum, ODS, QC, ClearQuest, Team Foundation Server (TFS)

Confidential, Kansas, MO

Lead Business Analyst, Scrum Master, Scrum Product Manager

Responsibilities:

• Responsible as Scrum Master and Scrum Product Manager for gathering, analyzing and preparing user story requirements for an application performance monitoring system; APM and RTView
• Responsible for facilitating business meetings, product backlog, epic creation, features, user story creation, grooming, task definition, sprint planning, capacity planning, metrics, velocity, daily standups, demo planning, acceptance criteria, and additional tasks throughout the Agile/Scrum process
• Introduced scrum methodology to the IT department and managed the pilot project,
• Collaborated with project stakeholders for building and maintaining product backlog using Jira and Rally
• Planned Scrum sprints, length of sprints, and developing sprint backlog
• Responsible for project and capacity planning, resource allocation, project tracking, sprint planning, burn rates, accessing benefits, risks, issues, contingency planning
• Scrum Master for daily status meetings and driving project to completion
• Analyzed problem areas in the service oriented architecture life cycle
• Prepared recommendations to alleviate process bottlenecks in the life cycle from service design inception through production deployment
• Coordinated efforts of offshore resources during development and deployment

Technologies: WEB, .NET, Windows, UNIX, SQL, MS Project, Word, Excel, Office, Share Point, Agile, Tibco Middleware, BW Middleware, RTView APM, SQL Server 2008, Oracle, JITA

Confidential, St Louis, MO

Lead Business Analyst

Responsibilities:

• Gathered, analyzed and prepared business, user, functional and design requirements for brokerage portfolio account management software; asset management and investment management, compliance, regulatory, laws, governance, financial management
• Conducted JAR and JAD sessions with project sponsors and stakeholders to elicit and define business need and requirements during acquisition of new business units into acquire Confidential’s investment portfolio
• Worked with developers and architects to define protocol for reusability of existing services within an SOA environment; data streams, communication acknowledgement, request and response protocols
• Responsible for producing ad-hoc reports for LOB
• Developed the business requirements for providing eCommerce (B2C) system functionality to FAs and CAs
• Responsible for generating ad-hoc reports for the LOB
• Facilitated meetings with stakeholders defining related business rules and requirements for security and bank related investment and asset accounts management by brokers and field analysts
• Facilitated meetings with LOB in the securities, investments, and derivatives business channels
• Performed business functional and process flow GAP analysis of mergers and acquisitions; business rules, requirements, compliance, data governance, data quality, data modeling, data hub, data warehouse, scope management, process flows, data flows, data mapping, data consolidation, data integration
• Experience using Thomson BETA software and tools to simulated trading with derivatives, options, swaps, and fix income investments
• Successfully met tight deadlines with requirements definitions, user reviews, and user signoff
• Coordinated remote meetings via teleconferencing and live meet
• Planned, reviewed and monitored the QA, SIT and UAT phases
• Conducted review sessions for user acceptance and signoff on final deliverables

Technologies: WEB, .NET, SQL, MS Project, Word, Excel, Pivot Tables, Office, Share Point, TFS,, Documentum, SQL Server, Data Warehouse, Data Modeling, Live Meet

Confidential, Springfield

Lead Business Analyst

Responsibilities:

• Lead Business Analyst for an Forecasting / Scheduling Management system; components included scheduling, projection modeling for optimum schedule planning, revenue management, work assignment projections, work analysis and financials
• Analyzed and prepared business and functional requirements
• Developed prototypes, data flow, context diagrams, process flows, use cases, requirements, scope management, and traceability matrix
• Participated in enhancing policies, procedures, process flows,gap analysis, and development of project life cycle methodologies such as agile and iterative
• Responsible for process modeling (BPM); researching and re-engineering process flows among numerous scheduling departments in order to re-align business and IT processes with requirements of a new transportation scheduling system
• Helped coordinate project deliverables such as high level project plan, project goals, objectives, scope, project schedule, milestones, time lines, resources, work assignments, issues, dependencies, risks
• Operated as the liaison between business units gathering, analyzing, communicating, validating business and functional requirements, conducting JAD sessions, facilitating user meetings
• Developed the project life cycle methodology based on iterative model; templates and deliverables
• Analyzed the data needs for a user system which included data warehouse and data marts (.NET, SQL Server); specifically responsible for data integrity, data mapping, transformation rules, cleansing rules, loading procedures, entity and logical data structure design (dimensions and fact tables), normalization

Technologies: WEB, .NET, ASP.NET, C#, Windows XP, SQL, MS Project, Word, Excel, Pivot, Office, Share Point, Iterative, SQL Server 2008, SQL, Data Modeling, Data Marts with Analytics

Confidential, Bloomington, IL

Lead Business Analyst, Project Lead, Scrum Master

Responsibilities:

• Analyzed, gathered and prepared Business and Product Requirements and Design documents that included functional, non-functional, and technology requirements for JRA enhancements, ITIL HP Service Management, Policy, Claims, Billing in a WEB J2EE environment
• Reengineered business and system processes to seamlessly integrate the Billing and Claims systems
• Responsible for developing data flow, context diagrams, data elements lists, data modeling, process flows, use cases, requirements, change management, user stories, traceability matrix using UML / RUP
• Responsible for process modeling (BPM); re-engineering business and IT process to close the gap between claims processing and payables
• Developed and coordinated project deliverables; project plan, project goals, objectives, scope, project schedule, milestones, time lines, resources, work assignments, issues, dependencies, risks
• Maintained and tracked project budgets and burn rates
• Coordinated pilot program for conversion to HP Service Manager (ITIL) for policy and claims division Pilot responsibilities included data conversion, data mapping, pilot strategy, training, migration strategy towards full rollover, user feedback, defect analysis, and pilot rollout planning
• Used waterfall and Agile Scrum methodologies; Certified as a Scrum master
• Scrum Master on network security project using agile Scrum with weekly sprints
• Conducted meetings with business users during requirements phase; developing user stories, prioritizing user stories, defining product backlog and spring backlog, and guide and monitor sprints through life cycle
• Used Rational tools ReqPro and ClearQuest to define requirements, test scenarios, defect analysis

Technologies: WEB, J2EE, Java, SQL, MS Project, MS Office, Pivot Tables, Sharepoint, Scrum, Agile, Iterative, Rational ReqPro, SQL Server, ClearCase, ClearQuest, Scrum, Lotus Notes, ITIL

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Participated in the Confidential / Confidential merger through gathering and analyzing interface requirements between Confidential and Confidential financial systems
• Prepared High Level (HLD) and Low Level (LLD) requirements and design documents
• Responsible for facilitating meetings with stakeholders to gather, analyze, and define requirements
• Used Six Sigma iterative methodology during the functional requirements phase
• Responsible for analyzing requirements for OFAC compliance
• Responsible for the data migration of customer commercial and retail accounts, DDA, Direct Deposit accounts between Confidential and Confidential Oracle backends;

Technologies: WEB, Windows, SQL, MS Project, MS Office, SharePoint, Six Sigma, Oracle

Confidential , Chicago, IL

Lead Business Analyst, Project Lead

Responsibilities:

• Responsible for gathering, analyzing, and documenting requirements for current / future state documents for converting from Airflite to an eCommerce (B2C) flight schedule/reservations planning software for domestic / international routes
• Lead BA for interfacing with 3rd party vendor for purchasing an customizing COTS software
• Conducted JAR sessions with various scheduling departments to analyze schedule planning requirements
• Formulated project scope and objectives, project definition and scope document, As-Is and To-Be requirements documents, context diagrams, business and product use cases, class diagrams, business process modeling, technical and architectural design documents, GAP documents
• Responsible for conducting meetings, requirements, and technical deliverables for Ecommerce site
• Web sites developed / improved for airport stations to more efficiently monitor flights, and for B2C sites for optimum navigation of ticket purchasing, cancellation, rerouting, credit accounts, rapid rewards
• Participated in developing strategy for web page contents, navigation, visuals, branding and optimization.
• Conducted walkthroughs with IT and business; finalizing requirements, and obtaining user sign off
• Identified risks, issues, dependencies, project interfaces; performed change management, cost benefit analysis, requirements prioritizing / versioning, business impact analysis on process flows and policies
• Responsible for process modeling (BPM); process re-engineering, analyzing, streamlining process flows, procedures, policies within scheduling departments to accommodate new scheduling software
• Responsible as the liaison between business units gathering, analyzing, communicating, validating business and functional requirements, conducting JAD sessions, tollgate reviews, and steering committee meetings
• Worked with project manager using MS Project, developing tasks list from user requirements, task assignments, work time estimates, and established and ensuring project dates with milestones are met; tracking project budgets and burn rates
• Responsible for coordinating and reviewing product requirements (pivot tables),and design documents with offshore development team to ensure requirements were understood and met
• Developed and documented system test strategy, test plan, implementation plan, defect tracking and requirements traceability matrix using Clear Quest for Integration Testing and UAT
• Responsible for driving the requirements through on numerous projects concurrently
• Responsible for interfacing with technical teams regarding design documents, prototype development, warehouse architecture, data mapping, data modeling

Technologies: WEB, J2EE, Java, Windows XP, SQL, MS Project, Word, Excel, Pivot, MS Office, Power Point, SharePoint, Six Sigma, Oracle, ETL, Data Modeling, .Net, DB2