OBJECTIVE:

To obtain a permanent position in the field of business where I can utilize my management, organization, and technological skills as a Business and Technical Analyst.

EDUCATION:
B.B.A Information Systems and Analysis

WORK EXPERIENCE:

May 2011 Present
Confidenital, Washington, DC
Business Process Specialist

US Office of Personnel Management
Provide analysis and support for developing the segment architecture for the Investigative Application Suite. These analysis activities included the following:

• Performed a current state analyst of the existing business and technical environment
• Evaluated the hardware and software composition of the current “as-is” and “to-be” network
• Analyze and created diagrams of the major business processes
• Documented and assisted with the creation of performance goals and measures for the “as-is” and the “to-be” environment
• Reviewed numerous technical and operational documents to record and build institutional knowledge the “as-is” environment
• Evaluated and provided recommendation for the data and technical architecture
• Created recommendation for the future state of the Investigative Application Suite

August 2010 May 2011
Confidenital, Reston, VA
Business Analyst

US Department of State
Provided analysis and support activities for the Department of State Electronic Diversity Visa Program Systems which includes:

• Defined and initiated projects, managed personal, and scheduled while ensuring the success and acceptance of the system.
• Continuous tracked the status of the systems while dealing changing of staff compositions and government leadership
• Created and managed multiple project schedules for the six Diversity Visa Program Application
• Analyzed the business processes and functionality of the six different applications( Application Entry System, Utility and Reporting System, Enrollment and Search, Threshold Review System, Application Review System, and Entrant Status Check) within the Electronic Diversity Visa System
• Leaded an eight member team (composed of developers, testers, and other important staff members) to ensure customers requirements, business processes, and federal regulations are built into the Electronic Diversity Visa System updates
• Managed and reconciled the differences between the customers in Kentucky that actually performed the work and utilized the system and managers in Washington that overseen the project
• Assisted with investigation of fraudulent entries in the Electronic Diversity Visa Program
• Produced System Requirements Specification documents for the different applications
• Worked with Department of State stakeholders to gather user requirements for the six different Diversity Visa Program Applications
• Converted documented requirements into use case specifications documents which was utilized by both the developers and testers
• Produced weekly project status reports to the client
• Assisted with formulating the project plans for each of the six applications

December 2009 August 2010
Confidenital, Baltimore, MD
Business Analyst (Temp to Perm)

US Department of State
Provide analysis and support activities for the Department of State Electronic Diversity Visa Program Systems which includes:

• Analyzed the business processes and functionality of the six different applications( Application Entry System, Utility and Reporting System, Enrollment and Search, Threshold Review System, Application Review System, and Entrant Status Check) within the Electronic Diversity Visa System
• Leaded an eight member team (composed of developers, testers, and other important staff members) to ensure customers requirements, business processes, and federal regulations are built into the Electronic Diversity Visa System updates
• Managed and interacted with two different set of customers with different business needs but utilizes the same application
• Assisted with investigation of fraudulent entries in the Electronic Diversity Visa Program
• Produced System Requirements Specification documents for the different applications
• Assisted with formulating the project plans for each of the six applications
• Assisted with troubleshooting and support calls

November 2008 September 2009
Confidenital,Silver Spring, MD
Business Process Analyst

Conducted a Business Process Review of all the major functional areas for Baltimore City Community College. These analysis activities included the following:

• Analyzed nine major functional areas of Baltimore City Community College (BCCC)
• Created and analyzed over 10 business processes within nine functional area of BCCC (which includes Admissions, Records and Registrations, Financial Aid, Human Resources, etc)
• Facilitated over 13 meetings with school personnel to review their business unit processes
• Interviewed staff members to record the “as-is” process
• Provided over 25 recommendation that will result in improved customer satisfaction, reduce labor cost, and improve utilization of current resources
• Preformed a current state analyst of the existing business environment and processes
• Developed a tactical plan to assist the institution with improving customer services, student retention, technology enhancements, reducing overlap, and improving worker satisfaction
• Assisted the institution reviewing and selections of an ERP solution
• Assisted the institution with researching a Document Management Solution

July 2006 August 2008
Confidenital,Washington, DC
Business Technology Analyst

Designed and gathered customer feedback from the latest enhancement to their case management system. Coordinated the development of my latest design with off-shore resources to include:

• Produced the design document for the latest enhancement to the DC Faces Case Management Application
• Created screen mark-ups for clients to use as a visual aid displaying future enhancements of the system with the mark-ups being used for off-shore developers to create the final product
• Facilitated meetings with end-users to solicit their feedback on the latest screen designs
• Worked with off-shore resources to coordinate the development of the latest design Led the business requirements analysis activities for the development of the new Corporate Application Tracking System (CATS). Analysis activities included the following:
• Developed a Gap Analysis report to compare the different between the current system functionality and the documented system requirements
• Produced a requirements traceability matrix for the OCC Licensing Departments new application automation system
• Generated five business process models for the Licensing Department Application by working closely with client subject matter experts and conducting fact- finding interviews
• Discovered over 90 undocumented requirements for the system by reviewing previously recorded meetings, meeting minutes, notes and email correspondence between the client and their previous contractor

Transportation Security Administration
Created the Security Awareness and Training Plan for the Alerts Warning System. Performed an analysis on the current alerting system and documented the results. Additional responsibilities included the following:

• Facilitated meetings that discussed the setup of the new system, the roles the users would play in the new system and the organization of data in the system
• Developed and created the User Acceptance Test and narrative walk-through for the Alerts Warning System
• Created, edited, and reviewed over 50 new test cases to test the new functionality program
• Recorded and communicated testing status to various project stakeholders on aweekly basis
• Suggested enhancements to the developers that improved the usability of the application
• Created a Requirements Traceability Matrix to ensure that all requirements werecovered in a test scriptand that the test script confirmed the results of the requirement tested
• Prepared enhancements to the Defect Tracking Database to improve theefficiency of the stored information
• Discovered over 60 defects in the application and submitted detailed defect information into the Defects Tracking database system
• Created Test Summary Reports at the conclusion ofeach testing cycle which gave the stakeholders knowledge on the status of the application
• Developed test scripts and plans that communicated each step of the system development life cycle
• Created, edited, and reviewed over 200 test scripts/plans from creation or pre-existing test scripts totest the functionality of the application

Jan 2005 July 2006
Confidenital, Vienna, VA
Business System Analyst/Programmer

• Translated and interpreted over 50 high-level business requirements into functional and system requirements
• Developed specifications and designs for computer applications, specifically for user/clients needs (i.e. custom made 401k programs and reports, point of sales import and time clocks importer and calculator)
• Consulted with customers to develop and refine functional requirements, which I translated into design specifications
• Extended the functionality of a consumer software product by implementing user-friendly features.
• Utilized MYSQL database to complete programs by running queries and reports that were used to extract information from the created database
• Developed a sales promotion (cash for customer referrals that result in purchase of product). As a result of my innovative sales promotion, USA Technology Services received its first profit in three years
• Improved the quality of technical support which increased customer retention rates
• Planned, created, and executed various types of program extensions ranging from Borland C++ to the Paymaster Payroll Software, which helped customers submit import data to the government and to other payroll service providers to over 100 customers multifaceted inquiries regarding the use of my organization accommodation

Aug 2001 Dec 2004
Confidenital, Washington, D.C.

• Developed and implemented IT policies to improve the effectiveness and efficiency of IT software
• Effectively led a team of three by prioritizing IT requests resulting in improved customer satisfaction and prompt resolution to their issues
• Developed and maintained a tracking system of the offices IT equipment worth over $150M
• Implemented new software and a variety of computer related projects that improved the efficiency of our nationwide staff comprised of 300 people
• Solely responsible for selecting and making recommendations on IT hardware and software worth over $300K to ensure that the division operated effectively and propelled towards becoming a paperless environment
• Set- up, installed, and maintained computer hardware for over 90 locally-based employees
• Assisted with the preparation and testing of computer software in order to decrease the downtime between software selection and deployment
• Troubleshot hardware and software problems for all printers and peripheral support equipment
• Created tutorials on using certain software products to ease the learning curve
• Established strong working relationships with customers by responding to over 100 customers multifaceted inquiries regarding the use of computer equipment

INDEPENT CONTRACTOR EXPERIENCE:
June 2009 August 2009
Confidenital, Washington, DC
Teacher

Spingarn High School
Taughtentrepreneurship to high school kids attending summer school.

• Led a class with over 10 students
• Taught the students how to formulate and construct a business plan
• Explained the fundamentals of starting and running a business
• Evaluated students performances, mediated issues between students, provided a positives role model for the class, and assisted with social issues facing the students

September 2008 November 2008
Confidenital, Washington, DC
Document Management Analyst

• Assisted with the implementation of the Kwiktag system for the District of Columbia Department of Energy
• Responsible for training new staff on Kwiktag system
• Managed, administered, and delegated duties to a staff of five
• Presented daily status updates ( which included issues, files completed for the day and knowledge gains) to senior leaders of the company
• Streamlined the production process with staff members by reducing unnecessary steps which increased the converting of files from 900 a day to 1500 per day
• Provided Quality Assurance support for the converting of over 34,000 paper files into digital images

VOLUNTEER EXPERIENCE:
Computer Instructor

• Led a classroom consisting of over 30 students (comprised of different ages and educational backgrounds)
• Taught students standard desktop applications used by the general public including, but not limited to: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Internet Explorer, Windows XP and Vista
• Provided one on one training sessions for individuals in the privacy of their own homes
• Enhanced the quality of countless individuals by helping them overcome their fears and misconceptions about the computer and the internet

COMPUTER SKILLS:
Platforms: Microsoft Windows XP and Vista
Software: Microsoft Office Suite 2007, Requisite Pro, Rational ClearQuest, Rational ClearCase, SharePoint, MS Project, Visio, Adobe, MySql , Paymaster Professional, KwikTag Document imaging software

HONORS, AWARDS and CERTIFICATIONS:

• Outstanding Performance Award from Serco
• Certified Substitute Teacher for All Subject Areas Pre-Kindergarten- Adult level
• Performance Award from Deloitte Consulting
• A recipient of the 2002 OPM Directors Awards for Excellence
• Sustained Superior Performance Award from United States Office of Personnel Management