SUMMARY:

• Overall 13+ years of IT industry experience with expertise in Business Analysis, Requirement Management, Agile Scrum/Kanban and SaFE Framework in Telecom Domain with the willingness to explore cross industry domain
• Excellent conceptual and technical skills in translating complex Business concepts/strategies into deliverable product requirements and software requirement specifications
• Proficient in writing Epics/User Stories, Maintaining Product Backlog, Creating Business Process Flow, Use Cases and Data flows
• Lead weekly meetings with Business team to elicit user requirements, Interviewing Subject matter expertise and Solution Architects to identify Business/system specifications
• Experienced in using Rally CA, IBM Rational TDP (Technology Delivery Platform) to store and prioritize user stories for Agile projects
• Assisting the Product Owner with various activities including creating Epics/US, assisting with backlog and release plan maintenance, as well as communicating updates and impediments
• To liaise between Client team, Architects, Development and Testing team and perform Requirement Gap Analysis for project features and Interfacing systems
• Extensively used Rational Requisite Pro for Requirements management and created Requirements Traceability Matrix (RTM) among requirements
• Experience in conducting Joint application development (JAD) sessions for gathering requirements and to converge early toward a design acceptable to customer
• Expertise in using Agile Scrum Framework, performed roles as Scrum Master & Scrum of Scrums/Agile Coach
• Facilitated and lead meetings in creating Product Backlogs, EPICs/User Stories, Sprint planning, Release planning & Retrospective.
• Participated in workforce planning activities in coordination with internal teams: Project Managers, Business Analysts, Scrum Teams (designers, developers and testers).
• Track and communicate with project stakeholders team velocity and sprint/release progress and product issues
• Manage project schedule, deliverables and priorities across Scrum teams.
• Lead and coached all project stakeholders including IT teams in Agile/Scrum framework and various processes.

TECHNICAL SKILLS:

Agile: Rally Dev (CA), IBM Rational CLM(Collaborative Lifecycle Management) (TDP)

Languages: C, C++

OS: Unix, AIX, Windows

DB: Oracle Sql

PROFESSIONAL EXPERIENCE:

IT Business Analyst/ Scrum Master

Confidential

• Conduct Scope Analysis and write Business Requirements/ Epics/User stories for various Confidential & Confidential Products like Uverse, BVOIP, SDN (Software defined Networking) and Cloud projects.
• Collaborate daily with product SME, development and testing teams to iteratively deliver a fully tested, end to end, quality solution meeting the stakeholder’s requirements
• Producing and Review with stakeholders artifacts such as System Interface Matrix, E2E Data Flow, Sequence Diagrams, System Context Diagram
• Review and baseline the agreed Business requirements with the larger project team to ensure the requirements are complete, unambiguous and implementable.
• Experienced in Requirement Quality Analysis ensuring that the designated requirements individually and collectivity, are clear, complete, consistent, structured, integrated, testable, and deliverable.
• Liaise with Client Business Process Engineers for End to End test scenarios and conduct Joint Test workshop with application and testing teams to ensure they meet expectation of the Business need.
• As SM, facilitate Scrum meetings such as Vision meeting, Release Planning, Sprint planning, Grooming, Retrospectives, Daily stand - ups etc.
• Manage project schedule in Scrum Teams and make sure that they are in-sync with dependent applications
• Track and communicate to upper management the Scrum Team’s velocity, dependencies, and sprint/release progress using Rally.
• Make sure the team brings closure to user stories and DEMO to the client which provides value to the Business.
• Identify and mitigate risks and critical road blocks due to design/development/test dependencies among Scrum teams, guaranteeing problem resolution
• Maintain strong relationships with internal stakeholders as well as diverse external partners across multiple functions.
• Provide support to the product/IT team in discussion, decision making, and conflict resolution
• Provide leadership as a Scrum of Scrum Master by managing and supervising complex and multi-disciplinary Agile projects with deployment teams which often span offices, time zones, and hemispheres.
• Support teams with minimal to no Agile/Scrum experience and helping them learn, adopt, and apply Scrum and Agile best practices. This team is a mix of offshore/onshore personnel.
• As an agile coach, coach teams within the IT and Program Management organizations through Agile transformation to maturity, Confidential a sustainable pace
• Guide and coach individual teams and the IT organization on how to use Agile - SaFE, Scrum, Kanban and Best practices
• Demonstrate and foster core agile principles of collaboration, prioritization, team accountability and visibility
• Administrate the Agile Lifecycle Management enterprise tool

System Engineer - Application Maintenance and Production support

Confidential

• Move data Around and Store data in the format which can be retrieved, moved in the quickest way possible which was used for reporting, analysis and are related to each other in an integrated fashion
• Provided Production support for the Midrange Batch Jobs in Network Integrated Data Architecture, mainly comprises of Network Operational Data Store and Network Data Warehouse.
• Involved in Design, Development and Testing of various Projects, worked on maintenance tickets requiring analysis, data correction, code changes in Unix and SQL.
• Performed the role of Software Configuration Manager, Handled code deployments/project releases to production.
• Performed the role of Defect Prevention coordinator and also handled Quality Metrics, Defect Analysis.

System Engineer - Billing & Contracting Applications, Production Support

Confidential

• Provided production/maintenance support for Confidential & Confidential applications for Contract generation, Validation, Certification, and Billing.
• Worked/Fixed production tickets created by Confidential & Confidential Billing/Contracting Account Engineers
• Interacting & coordinating with development team for functional enhancement request from Client.
• Handled sev 1 tickets, SLAs/Outages emergency situations and outages in an effective manner.
• Daily sanity/health checks performed to ensure smooth business flow also performing sanity test with regard to new enhancements in the application.
• Prepared detailed daily reports, weekly status reports, consolidated reports and sent to management
• Facilitate weekly meetings with DBA/Development/Designers and Account Engineers to identify automation opportunities and support implementing the same.

Senior Tech Support Executive/ QA

Confidential

• Provided Broadband/Hardware/OS technical support for a Confidential based Internet Service provider.
• Collected Quality Metrics and did analysis for performance improvement and ensured 100% service delivery.