SUMMARY:

• Experienced professional with 15+ years work history includes SAP Security, Access Management, Identity Management, Product Management, Business Support, Sales and Marketing Tool Configuration, Customer Service, Audit, Governance Risk & Compliance (GRC), and Training. Manage operational security controls and processes in systems across business modules including dual landscape management. Proficient in SAP Security measures, standards, practices and technology, providing security support, configuration and administration. Key contributor for implementation of multiple projects; meeting strict timelines and milestones resulting in a Security go - live with minimal updates required during hyper-care and post go-live support. SAP security support and role development for multiple successful full life cycle ERP go-live projects.
• Spearhead projects to streamline non-production support issues via Solution Manager Service Desk ticket reporting and processing, or local tool. The streamlining project includes coordinating efforts with Functional Support and the Solution Manager/QA team to ensure the Service Desk ticketing system incorporates the required layouts and customized routing capabilities relevant to business needs. Process implementation results in reduced email correspondence for reporting and recording issues, and improved issue tracking capabilities. Create role mapping for new role designs based on job role methods. Ensure the SAP environment is secure and user access is granted following the “least privilege” transaction code and object strategy in agreement with authorized role approvers, business leads, and defined policies.

TECHNICAL SKILLS:

SAP GRC, SAP Central User Administration (CUA), Access Controls Portal, SAP ChaRM/Solution Manager/Service Desk, IBM Ascendant ERP Toolset, Groove Virtual Office, Author Tutor, RWD InfoPak, SharePoint, MS Office Suite, SAP GUI 730, SAP BI, BW-SPM, FI, FI-FSCM, WM, SCM-P2S, SCM-P2P, SRM/EBP, SCM-APO, XI/PI, and Portal, RealTech Transport SystemPROFESSIONAL EXPERIENCE:

Confidential

Application Security Analyst, Atlanta, GA

Responsibilities:

• Support SAP Security efforts as new divisions roll out as well as sustain and support existing divisions live on SAP.
• Fully support application developers to resolve issues and deliver enhancements to the current environment by being available to address immediate concerns during testing support and role management exercises.
• Ensure security processes and requirements are met and provide proactive management practices.
• Document and execute technical change and role development processes.
• Support application developers to resolve issues and deliver enhancements to the current environment.
• Met Security Plus certification requirements
• Adhere to Client security guidelines and procedures, security processes and requirements
• Coordinate testing requirements with functional support teams and business services.
• Provide feedback and recommendations on security processes
• Support application developers with ready test accounts and access updates
• Process and track security enhancements and provide testing support to review and update authorization failures by applying the correct solution upon business or client approval.
• Manage contingencies on requests for change, to avoid development overwrites
• Create and generate transports to complete production role enhancement requests
• Provide professional input to Project Manager to assist business clients in determining best security measures and enhancements
• Create security analysis and cost analysis of requests for job role changes to support the finance division
• Effectively communicate meeting notes to upper management to keep them abreast of continually changing deadlines and new security requirements.

Confidential

Executive Career Consultant, Atlanta, GA

Responsibilities:

• Provide full-service career counseling and resume services.
• Influence and empower people to make the best decisions for their desired career path.
• Guide entry-level to mid-level professionals with an empowering voice in a supportive environment, helping them become well-equipped and more knowledgeable when making career decisions.

Confidential

Identity Management (IDM)Analyst, Atlanta, GA

Responsibilities:

• Responsible for creating SAP security roles in the Identity Management system (IDM)
• Create and assign business roles to local Confidential Companies
• Provide client support to Bottlers to ensure inquiry response time meets the service level agreement (SLA) requirements
• Manage and monitor the off-shore associates, and offshore work queue
• Train off-shore associates on new security processes

Confidential

SAP Security Administrator, Atlanta, GA

Responsibilities:

• Proficient in SAP Security measures, standards, practices and technology, and providing security support, development and role administration. Participating in Industry Discussions on LinkedIn and other social media to stay abreast of leading edge technologies.
• GRC 10 - Knowledge of Access Controls, Access Request Management (ARQ) process to enter access requests, create or update user access, delegate ARQ approvals for specific periods and create/edit FireFighter Access request in GRC EAM (Emergency Access Management). Understanding of assigning risk owners to risks in SAP GRC via Confidential client; define, create, and modify mitigating controls.
• Founded LinkedIn Group SAP Security Analysis Leadership in the Greater Atlanta Area
• Use social media to exchange exciting ideas and share the latest technology news.
• Ability to effectively work with geographically dispersed virtual teams and IT leadership, and collaborate with Change Management, and Configuration Analysts, to promote the successful implementation of security processes as defined by business requirements.

Confidential

SAP Security Analyst, Neenah, WI

Responsibilities:

• As a member of the Infrastructure Computer Systems Team, worked closely with regional training coordinators to validate role requirements and test security role design including support of user acceptance testing (UAT); thereby ensuring testing included all job roles based on HR job descriptions and developed solutions throughout the lifecycle, transitioning into a successful production go-live.
• Key contributor for implementation of the Healthcare eWM project for multiple mill locations; met strict timelines and milestones resulting in a Security go-live with minimal updates required during hyper-care and post go-live.
• Performed refresh steps in coordination with the Basis Team during ‘system copies’ to ensure systems remain aligned and updates are transparent between systems, which allowed end-users to continue their duties seamlessly.
• Evaluate, test, recommend, develop, coordinate, monitor and maintain information security for SAP systems, user identities, and security role access while maintaining the integrity of system access via job role assignments.
• Performed Level 2-3 support, role creation, modification, and derive roles in SAP APO, ECC, BI, SCM-P2P/P2S, SRM, PI, and Solution Manager Systems.
• Entered access requests to add/remove roles via Identity Management (IDM).
• Manage user-based firefighter (FF)/superuser administration through defined user IDs, and role-based administration of defined firefighter/superuser SAP roles thus protecting overall system security by restricting access to sensitive and critical transactions. Update Confidential owners and approvers across modules via customized transactions.
• Communicate with a customer-focused attitude. Worked with both technical and non-technical levels of the organization and joined forces with geographically dispersed virtual teams and IT leadership to ensure effective communication and to support the achievement of objectives for SAP Security administration.

Confidential

SAP Security Analyst, Atlanta, GA

Responsibilities:

• Support SAP Security efforts as new divisions roll out as well as sustain and support existing divisions live on SAP.
• Ability to effectively work with geographically dispersed virtual teams and IT leadership, and collaborated with software designers, Security liaisons, Audit, QA team, Change Management, and Configuration Analysts, to ensure quality and the successful implementation of new role development and security processes as defined by business requirements.
• Develop positive and trusted working relationships within the team and other departments, working effectively with geographically dispersed virtual teams, user communities and IT leadership to resolve security and business issues while effectively prioritizing and executing tasks.
• Proactively engages with business leaders and the change management team in automating and streamlining security and control processes, by sharing knowledge and brainstorming with team members to jointly deliver solutions.
• Work with 3rd party vendors to understand bolt-on systems and how they interact with SAP, opening a channel to better end user support.
• Organize regular meetings to communicate and reinforce standard business process concepts and methodologies to offshore teams and regional security analysts.

Confidential

TESTING/ ROLE DEVELOPMENT/ SUPPORT

Responsibilities:

• Proficient in SAP Security measures, standards, practices and technology, and providing security support, configuration and administration.
• Manage SAP users, authorizations, and profiles during upgrades, system copy, and during planned audits.
• Spearheaded project to streamline non-production support issues via Solution Manager © ticket reporting and processing. The project included coordinating efforts with the Solution Manager/QA team to ensure the Service Desk ticketing system incorporated the required layouts and customized routing option. This process resulted in reduced email correspondence for reporting and recording issues and better issue tracking capabilities.
• Create roles and consult regularly with project team liaisons, and attend role design reviews in order to maintain a role design which is compliant with the architecture and standards of the company.
• Create and generate transports for development and production role updates across multiple clients via Solution Manager ChaRM.
• Monitor, Assign, and Resolve solution manager service desk tickets to determine type of access changes or role development required in all production or non-production environments.
• Support the Basis team by performing system administration procedures and monitoring user master records (UMR) during system copy and upgrades.
• Serve as liaison between users, vendors, and technical groups to resolve complex issues which ensures a successful implementation of new security roles.
• Involved in testing upgrades in SAP GRC/Suite, Solution Manager/Service Desk, SAP Central User Administration (CUA), and Access Controls Portal.
• Participate in performing security testing specific to SAP support/enhancement packs for Governance, Risk, and Compliance (GRC 5.3) administration, configuration, and upgrades.
• Setup testing IDs for User Acceptance Testing and obtain user sign-off by each process team liaison for confirmation of roles ready for production.

AUDIT

Confidential

Responsibilities:

• Governance /Compliance and Security liaison; creating an alliance between the two departments resulting in fewer SOD violations during go-live by ensuring compliance is based on business needs & organizational requirements.
• Proactively conduct monthly/quarterly audit reviews of security access in response to internal audit processes (including access appropriateness and access to sensitive transactions); Coordinate Governance/SOX controls via service desk ticket, communication and reviews in partnership with Governance management to ensure users are compliant with governance rules, and segregation of duties.
• Coordinate Governance/SOX controls via service desk ticket, communication and reviews in partnership with Governance management to ensure users are compliant with governance rules, and segregation of duties (SOD).
• Create and update technical security documents according to IT standards (security development and configuration Technical Specifications), training courses, and other relevant documentation used to provide knowledge transfer of security development and configuration information, Policies, and Operating Procedures.
• Conduct scheduled internal general controls ( Confidential ) reviews and assessments of risk for user access in response to internal audit processes (including access appropriateness and access to sensitive or critical transactions) ensuring end users cannot view sensitive data. Cooperate with Managers and Business Process Owners to ensure user SAP security access is appropriate, approved and documented if risk is acceptable due to business policies.
• Review user access audit flags with Managers and Business Process Owners to ensure user SAP security access is appropriate in regard to risk violations.
• Provide Security audit information and results to internal and external ( Confidential ) auditors in response to IT General Controls ( Confidential ) audit items.

Confidential

SAP Security Administrator/Coordinator, Atlanta, GA

Responsibilities:

• Assist the Global Applications Manager with control of userid and user access for SAP implementation for Limeira Brazil, Aanekoski Finland, and Nijmegen Netherlands projects throughout project life cycles.
• Modify SAP role assignments based on user job functions as approved by Business Process Owners
• Generate SAP transports to update single and composite roles across clients
• Provide assistance to the Global IT Applications team to manage changes and releases in a Global SAP multi-system landscape environment
• Participate in Help Desk support for the SAP end-user community
• Responsible for updating business user SAP account access.
• Responsible for monitoring and reporting number of chargeable SAP licenses, thus preventing fines for over assignment
• Provide Security audit information to internal and external ( Confidential ) auditors.
• Mentor/coach end users as an “SAP SuperUser” during user-acceptance testing and implementation. Training included service/material entry, requisitioning and order tracking.
• Monitor, Analyze, and Resolve SAP access issues via the Track-It© ticket system, IBM Ascendant Problem Report system, email queue, and CATSweb© Access Approval System
• Recognized as self-motivated, proactive, enthusiastic, and dependable
• Ability to work with diverse end user communities to resolve security and business issues.
• Effectively prioritize and execute tasks

Confidential

Product Manager /Sales & Marketing, Alpharetta, GA

Responsibilities:

• Assisted the Marketing Director in development of Business Requirements for new Database Services while acting as the product liaison resource spanning the Insurance Services customers (Property & Casualty), Internal Marketing, Sales, Operations, and Technology Departments. Attend weekly internal meetings with R&D to review new product features, updates & bug fixes.
• Partnered with business clients to understand their overall business strategy and IT needs and communicate client needs internally resulting in critically important product updates during the development period.
• Responsible for updating the internal customer database in collaboration with the state Dept. of Motor Vehicles (DMV) in all states to ensure excellence with respect to Motor Vehicle Report (MVR) data standardization, and data content. Collaboration improved accuracy of information to be subsequently returned to the insurance industry via ChoicePoint Activity Databases.
• Managed & facilitated discussions between internal units including Technology, Customer Support, Production Support, and Operations ensuring client feedback from each department is considered for compliant product development. Ensured the product line met the market/customer needs through collaboration with cross-functional teams including Product Managers, Product Analysts, Development, Operations and Support teams to define, build, release and support product lines (the insurance database services).