SUMMARY:

• Experience in documenting business process, requirements, and test scripts.
• Business process analysis and the ability to implement change
• Experience with MS Project or other Project Management software.
• Experience with developing strategies and processes to improve overall business workflow
• Experience developing develop System Requirements Specification (SRS).

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Marlboro, MD

Responsibilities:

• Manage small system enhancements projects in accordance with established SDLC and PMLC methodologies (e.g. Agile, RUP) as directed by the leadership.
• Responsible for interfacing with business units and stakeholders to maintain, integrate, enhance and support the delivery of complex, highly integrated information systems supporting major IT projects.
• Focus primarily on gathering functional and technical requirements by understanding complex business processes, and designing solutions leveraging multiple commercial off - the-shelf and custom developed solutions.
• Assists with project plan development and end user documentation. Gathers and analyzes d to prepare business process and procedural documentation.
• Create systems documentations including, business requirements documents, functional designs, User Story creations, narrative descriptions, Use Case modeling, user manuals, test scripts, test plans and training material

Sr. Business Analyst

Confidential, Fairfax, VA

Responsibilities:

• Lead the elicitation and review of requirements, use cases and other artifacts and clearly communicate requirements to both the business and technical team members.
• Interface between systems architects/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within an organization.
• Ensure policies and procedures are documented and updated per regulatory standards (Exhibit 300 and 53), deadlines are met, approvals obtained, guidelines followed, repository usage understood and repository/system of record up-to-date as defined by the IT Governance Program.
• Manage Change Management projects related to ongoing development and review of the Information Governance Program, including the development of migration and decommissioning strategies to ensure the integrity of records and related metadata over the required lifetime of the records as information systems are upgraded or replaced.
• Maintain a comprehensive chronological trail of requirements and agreements and actively contribute to the project change control process. Document and manage issues and actions
• Work with customers to define/optimize their business processes, breaking them down into requirements, and helping define the implementation through available technologies.
• Develop lifecycle documents, including Detailed Functional Requirements, Software Requirement Specifications, Detailed Design Specifications, User Manual, and Use Cases.
• Interact with testing requirements to ensure traceability and test coverage utilizing requirements traceability tools, such as HP ALM.
• Interface with management and provide various reports on a regular basis.
• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer daily.

Change Management Business Analyst

Confidential, Reston, VA

Responsibilities:

• Develop detailed requirements, including reporting/analytic requirements documentation, test plans, test cases and operational procedures/plans in addition to designing and executing test cases for application development and implementation projects.
• Established PMO office and manage PMO implementation and lead Strategic Planning Process and Divisional Scorecard development.
• Leverage rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution
• Managed Business Process Architecture and SIPOC processes.
• Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed.
• Reviewed system’s security documentation to verify internal controls, identify potential security weaknesses; recommend improvements to amend vulnerabilities, implement changes and document security relevant changes. Create SSP and Contingency plans. As a vital member of the Incident Response Team, also participate and responded to computer security breaches and malicious code.
• Performed root cause analysis of master data change requests to determine potential issues. Work with appropriate teams to resolve any issues and improve process efficiencies.
• Developed and execute change management plans & standard deliverables including and not limited to: Stakeholder & Decision Analysis; Change Impact Assessment; Change Implementation Plan.

Business Analyst/Financial Analyst

Confidential, Washington, DC

Responsibilities:

• Effectively perform the MHA Program Administrator obligations set forth by the FAA in support of the US Treasury and performing duties within Treasury approved budget.
• Created and implemented change management plans that minimize employee resistance and maximize client engagement.
• Work to drive faster change adaptation, greater utilization and higher proficiency on the changes impacting clients such that business results are achieved.
• Knowledge of Project and Business Analysis best practices (such as PMBOK & BABOK) and ability to effectively apply them.
• Ensured operational discipline by applying due diligence and rigor to ensure proper controls including IT controls in alignment with NIST SP 800-53.
• Build stakeholder consensus and ensure everyone is on the same page, in agreement, and can visualize the solution being proposed.
• Assisted/advised various departments on PeopleSoft-related procedures and interfaces.
• Assisted with PeopleSoft upgrade to HRMS to include fit-gap analysis and test plans.
• Organized information by translating user behavior into media structure and elements; crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards.
• Updated security documentations, completed business impact assessments and managed milestones.
• Championed the Data Governance framework within SIT to ensure full impact assessments that reflect the downstream impact of proposed data changes to the MHA platform are completed as required.
• Participated in the development and implementation of Data Governance policy and procedures.
• Mapped the business data attributes, perform Gap Analysis on the data model and validate mappings performed by others in addition to building use cases and executing test scripts.
• Worked with technical teams to handle POA&M, generate POA&M reports and ensured that time access controls are in place as part of continuous monitoring.
• Drove servicers to increase adoption of all MHA programs and perform optimally by ensuring right questions are asked to better understand their process and provide any clarity regarding the MHA program.

Business Analyst, Contractor

Confidential

Responsibilities:

• Assisted Project Manager with various Project Control tasks including release management documentation, gather evidence of internal control such as change management and password authentication, logical access and physical controls, schedule maintenance, status reporting, and capture and dissemination of minutes and action items.
• Provide overall support to ensure the successful design, testing, and implementation of applications that support the business unit, Also, provide support in developing training materials and conducting training
• Collaborate with IT professionals to determine if solutions currently exist (internally or externally) or whether new solutions are feasible to meet business requirements.

Business Analyst, Contractor

Confidential, Baltimore, MD

Responsibilities:

• Generated SQL queries to validate test results. Documented the needs of the client, generated the work flow diagrams, process maps and case diagrams and key artifacts for Business Requirements Documentation. Ensure that internal controls were documented and issues tracked.
• Successfully participated in project teams to ensure that implementation satisfies the business need and maximizes process and system integration.
• Actively managed customer expectations and communicated status of pending projects.

Business Analyst, Contractor

Confidential, Gaithersburg, MD

Responsibilities:

• Generated Project View Timeline and dependencies to provide an illustrative view of all projects and releases in Single Family Master Servicing and Loan Processing portfolio.
• Worked with clients to analyze their current and future business needs, recommend best practice solutions, and define and document the detailed specifications for tailoring the software application to these solutions.
• Stand-in for the Project Manager (if required) at either staff or customer meetings.
• Reported status at least weekly via the portfolio reporting process, including weekly updates on project status, schedule, risks and issues pertaining to MIDANET that required escalation to senior management.

Business Operations Analyst, Contractor

Confidential, Fairfax, VA

Responsibilities:

• Generated additional $1 million in revenue by reducing “new product” production cycle schedule.
• Fostered excellent client relations through enhanced customer service interaction and timely reconciliation of issues and risks resulting in a 35% increase in customer service ratings.
• Played an integral role in the design, development and implementation of tactical and strategic dashboards for 32 offices.
• Lead efforts for data clean-up and reconciliation through root cause analysis (RCA) and coordination of production changes.
• Demonstrated proficiency in data governance and management; skilled in gathering, organizing, assessing and presenting comparative data to inform decision-making, advance strategic positioning and boost productivity levels; ensured timely delivery of products within schedule and resources.

Business Analyst

Confidential, McLean, VA

Responsibilities:

• Exceeded monthly quotas by an averaged 15% for three consecutive years through establishment, execution and implementation of a revised client communication/contact plan.
• Identified program and work stream level risks, issues and interdependencies prior to them adversely affecting the program through my deep hands on technical and program management experience.
• Assisted clients engaging in a complex transformation by providing the end-to-end program management oversight. This entailed designing and managing the structures which drove the business process transformation and IT enablement.
• Achieved a customer satisfaction rating of 99.9% through completion and utilization of new reporting mechanisms geared towards improving tracking tools and communication strategies.

Senior Administrative Coordinator

Confidential

Responsibilities:

• Provided high-level support and consistency demonstrating expertise and professionalism through responsible execution and management of tasks in support of executive-level administrative affairs for Vice President.
• Served as first Point-of-Contact (POC) and utilized strong planning, organizational, and communication skills to independently plan and direct high-level business affairs, including budget management, information management, contract/negotiation management, event planning, resources.
• Trusted advisor, liaison, and assistant.