Business Process AnalystÂ Resume

OBJECTIVE:

Project Manager/Business Analyst for Fraud Management organization for financial services company

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential

Responsibilities:

Called upon as a Project Manager to lead the effort to transfer overnight Fraud Hotline calls from the Houston Fraud Hotline operations to the Manila Debit Card Fraud Prevention operations.
Provide support for assigned Retail Fraud Prevention Business LOB initiatives running either parallel to or independent of Enterprise Releases.
Implemented Process and Policy Governance to support Fraud Prevention operational changes to comply with Risk, Compliance and Legal partners
Facilitate weekly Change Management meeting to review and approve proposed operational changes
Coordinated the assignment of Fraud Prevention Subject Matter Expert(s) to interface with business partners, including User Acceptance Testing, Training, Information Technology, Vendors, Risk Management, and Compliance departments.

Senior Process Modeler

Confidential

Responsibilities:

Re - engineered default loan process application and created over 34 supporting process flows
Created Application Profile for Mediation project utilizing use cases to support the Direct Capture Objective which is part of the PEGA Systems engagement model
Utilized JPMC Work Request Management (WRM) to capture change request for the DWS application
Trained in the use of JPMC Mortgage Servicing Package (MSP) to verify data updates from DWS application to MSP
Updated production process flows with new Work Groups, Work Baskets and Skills to ensure production quality
Mapped over 100 use cases to production process flows in order to identify process gaps
Collaborated with TANGO project team to identify data flows from DWS application
Reviewed production process with Subject Matter Experts to verify the quality of the process flows
Documented “To-Be” Single Point of Contact (SPOC) pilot work flows in response to OCC Consent Order
Supported process improvements and procedural changes in order to respond to Treasury Directive 12.02 (HAMP) and Department of Justice Letter.

Lead Business Analyst

Confidential

Responsibilities:

EDI 5010 HIPAA Compliance Project (Transactions 837,270/271, 277,277u, 835)
Took the role of Project Delivery Manager supervising 22 Perficient resources and working with a co-requirements team of 10 other resources
Managed and updated PMO EDI project plan and gave weekly status reports to the product owners
Interfaced with the Scrum master to size and manage sprint development
Managed 5 direct technical lead reports
Project managed B2B Gateway work stream which passes transactions to BCBSMA back end systems (EDIFECS) utilizing; Axway (Tumbleweed), NEHEN(New England Exchange Network), Blue Exchange, EMDEON, NASCO(National Account Service Company LLC (NASCO)
Managed Service/Adapter development team through the development team lead
Project over site to the Operational Data Store project team
Provided sizing estimates to Perficient sales team for next phases of Statement of Work (SOW)
Assisted the Perficent sales team to respond to several Request for Proposals for future BCBSMA projects
Co-managed Infrastructure team with BCBSMA project manager
Reported weekly status to the BCBSMA Chief Technology Officer
Managed Rational Development Toolset for EDI 5010 project