Sr. Business Analyst Resume

SUMMARY:

Over 15 years’ experience in a business analyst capacity, working with a variety of processes, methodologies, and tools.
Detail oriented individual with strong problem solving and communication skills.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

Provide project and production support for a Federal contract for the Centers for Medicare and Medicaid Services. Support includes software applications, web - based assessment collection database and related online reporting applications for multiple healthcare provider types such as long term care hospitals, hospice, and home health agencies.
Serve as the liaison between business sponsors, project management, development staff, and testing teams.
Responsible for business and technical requirements elicitation, documentation and reporting for assigned projects.
Develop requirement management plans, business process models, requirement specifications using Waterfall and Agile documents.
Working with the client and project management staff, manage project/product scope for releases and the backlog.
Assist in the development of project processes, standards, and best practices as the team moves towards an Agile methodology.
Assist in the administration and training of project management tools.

Confidential

Business Systems Analyst

Responsibilities:

Performed analysis, defined and documented requirements for online quoting system and related applications.
Formulated and defined system scope and objectives through research, fact-finding, and collaboration.
Assisted business and development staff in identifying and resolving application system problems.
Provided technical guidance for assigned system and assisted business in the development of workflow as needed; provided training as needed to internal users.
Assisted in the planning of system implementations and enhancements, with attention to ensuring applications were implemented on a timely basis, thoroughly tested, and within design specifications.
Coordinated releases with other system teams/staff to ensure successful project implementations.
Assisted management in development of project plans and schedules for system enhancements and defect resolution.
Responsible for ensuring that system documentation was properly written and/or maintained.
Ensured that the system and changes were adequately tested and user approved prior to implementation.

Confidential

Sr. Claims Specialist

Responsibilities:

Documented requirements and tested all changes for claims system including implementation of several projects including legal bill review, claim reporting, a new process for deductible recovery, new check issuance system, new lines of business and new coverages.
Served as a liaison between business groups and development staff including third party vendors and staff at other W.R. Berkley companies.
Identified and documented business problems and inefficient applications/processes and recommended alternative solutions.
Provided training and documentation on new/updated systems, programs, and products.
Managed all aspects of the day to day operations of the claim department, including workflow management, system issues; provided direction and oversight to ensure compliance with company guidelines.
Validated and signed off on quarterly SOX compliance reports and monthly corporate claim data.
Generated and analyzed ad hoc reports requested by senior management and business partners.
Quarterly claim count reconciliation and billing to regional companies.
Conferred with claim management personnel, underwriting, finance and IT to provide technical advice and issue resolution.
Performed claim data quality and standards audits for all claims handled by the regional companies.

Confidential

Business Analyst

Responsibilities:

Elicited requirements using interviews, process descriptions and workflow analysis.
Communicated effectively with management, developers and QA regarding business and functional requirements.
Performed gap analysis and coordinated with multiple teams to ensure delivery of product within project timeline.
Assisted QA teams in reviewing and designing test plans and facilitating user acceptance testing.
Successfully engaged in multiple initiatives simultaneously.
Assisted in training and mentoring of new hires.
Responsible for production and project support of a claims system used by other WR Berkley Companies to ensure business needs were met.
Provided customer support for claims software system for fixes and enhancements including analysis, requirements definition, and configuration and testing.
Implemented claims system into four new companies, serving as project manager on two of the implementations.
E+ /Agency portal replacement project; worked with business and IT staff to drive requirements.
Developed, monitored, and implemented project schedules utilizing Project Management tracking tools.
Managed project deliverables across multiple business units and multiple interactive systems.

Confidential

Sr. Business Analyst - IT Business Consulting

Responsibilities:

Conducted business process analysis, needs assessment and preliminary cost/benefit analysis to align technology solutions with business needs.
Assisted in planning, implementation, and execution of business-specific technology plans.
Served as liaison between business customer and systems are for development and implementation of new business processes or modifications to existing processes for Commercial lines systems including Package Control System, Commercial Auto, Policy Entry, Reinsurance, General Liability, and Commercial Property systems.
Provided technical assistance to customers in resolving business problems.
Created, maintained and distributed user guides and process workflow documentation.
Served on project teams involved with the evaluation of business and systems requirements and enhancements.