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Information Security Analyst Resume

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SUMMARY:

  • Experienced and results - oriented professional with 14+ years of successful experience in positions of increasing responsibility and duties.
  • Top-performer with track record of consistently exceeding goals and customer expectations.
  • Skilled at identifying project and customer needs and subsequently making recommendations based on those needs.
  • Exceeding goals through Superior Customer Relations Management, Business Development, Effective Communications, and Targeted Marketing.
  • Team player with polished communication skills: verbal, written, interpersonal, presentations, and rapport building.

EXPERTISE AREA:

  • Security Incident Repsonse (SIRP) InfoSec Policy Development
  • InfoSec Training Program Development SQL Programming
  • Webfocus Programming Data Analysis
  • Project Management Forefront Identiy Manager Sales Management Business Development
  • Account Management Customer Relationship Management Marketing
  • Staff Training and Development Staff Management

PROFESSIONAL EXPERIENCE:

Confidential

Information Security Analyst

Responsibilities:

  • Resposible for developing and launching the Privacy and Data Security Training monthly reporting and auditing for driving compliancy for course completion for all employees and consultants through a dashboard reporting view, provided monthly to executive leadership.
  • Point person for the Security Incident Response Team (SIRT) for all security incidents, taking direction from the BISO as needed.
  • Investigation and resolution of data security breaches as it pertains to each client engagement, applications, and or services
  • Track all security incidents using established reporting procedures.
  • Develop and communicate data security incident details to the BISO, senior leadership and counsel.
  • Educate employees on how to report a security incident utilizing the Incident Security Response Process (SIRP).
  • Review reports from various systems for the purpose of monitoring critical activities and responding to security events or inappropriate or suspicious activities.
  • Participate in the design and execution of vulnerability assessments, penetration tests and security audits as required.
  • Lead remediation efforts for all security deficiencies discovered.
  • Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
  • Collaborate with Allegis Group (shared services entity) IS leadership and Human Resources to establish and maintain a system for ensuring security and privacy policies are met.
  • Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise's security documents specifically.
  • Participate in the creation of enterprise security documents (policies, standards, baselines, guidelines and procedures) under the direction of the BISO.
  • Participate in the planning and design of localized Business Continuity Plans under the direction of the BISO.
  • Participate as a member of the security team in governance processes of the organization's security strategies.
  • Participate in contract review/negotiations as it pertains to Information Security with various Confidential departments. Providing guidance and recommendations as needed.
  • Support audit activities by fulfilling documentation requests.
  • Assists with the local data gathering, assessment, and remediation work, as needed, for data privacy and contractual compliance efforts.

Confidential

Business Analyst / Report Developer

Responsibilities:

  • Responsible for successfully developing and launching interactive reporting dashboards that are now currently used by all field associates and front office departments to track performance numbers on a daily basis.
  • SQL Programming, Webfocus Programming, Microsoft SSRS, Oracle SQL Developer programming
  • Create reports, interactive dashboards, and guided ad hoc reports primarily using WebFOCUS, Microsoft SSRS, and Orcale SQL developer.
  • Trouble shoot users security access to interactive dashboard using Forefront Idenity Manager
  • Review and Work User’s requests through CA Service Desk Manager platform
  • Able to adopt and become proficient with future enterprise reporting tools
  • Create ad hoc reports for scenario analysis and predictive trending/analysis
  • Provide business support by gathering reporting requirements from various report users across the business and various stakeholders
  • Provide context analysis and suggestions to the user community during the requirement gathering process
  • Support the interpretation of reports and data
  • Reconciling and managing data quality as necessary to resolve discrepancies and/or validate results utilizing data to identify potential transactional system issues
  • Documentation of reporting requirements, procedures, and business rules necessary to support the maintenance of reporting and analytics
  • Partner with the corporate IT department to further develop the capabilities of Aerotek’s centralized reporting environment

Confidential

Business Operations Supervisor

Responsibilities:

  • Managed team objectives, tasks, and audits to obtain quarterly projected goals and targets.
  • Used Microsoft Excel to generate audit reports for tracking of daily and weekly team associates tasks using v-lookups and pivot tables helping the team achieve its goals.
  • Conducted weekly reports to track accounts receivable dollar amounts on assigned portfolio. Track dollar amounts against 30, 60, and 90 days of past due balances to develop weekly strategy on obtaining weekly assigned goals.
  • Conduct weekly one on one meetings with team associates for tracking of targeted goals and provide guidance on obtaining those goals and exceeding them.
  • Develop reports to organize leads and calls management data for members of team.
  • Provide leadership, answer questions, and support to team members as needed.
  • Enter data into People Soft CRM software platform to track accounts receivable information obtained from outbound calling and prospecting.
  • Conduct client needs conversations for fact finding on current payment status of outstanding invoices.
  • Perform daily account maintenance of client accounts in People Soft database.
  • Train team members on daily tasks, audits and processes to obtain quarterly goals.
  • Perform research of client accounts to correct accounts receivable problems, credits, miss-applied payments, and data entry errors.
  • Conduct research of payments received via EFT, ACH and Check. Advise Cash Department how to apply payments correctly to open invoices.
  • Process client request to charge invoices to corporate credit card. Report payment status to client.
  • Generate manual invoices for contractor’s hour’s adjustments and overtime adjustments. Send corrected information to client’s accounts payable department and confirm data received.
  • Develop call scripts and email scripts used to obtain accounts receivable client data and provide these scripts to team members.
  • Conduct weekly team meetings for feedback and open discussions on business operations.
  • Perform outbound calling and emailing to client base to manage accounts receivable team portfolio.

Confidential

Competitive Sales Specialist

Responsibilities:

  • Perform outbound calling and on-site prospecting for business development and lead management.
  • Create and implement sales strategy to manage given territory to exceed revenue targets.
  • Perform client needs analysis sales process to establish new business client relationships to generate revenue, and increase cross sell ratios.
  • Client Relationship Management, solve challenges quickly and effectively communicate with clients
  • Proactively manage over 450 competitive accounts in CRM sieble data base
  • Update and Generate new leads in CRM sieble data base
  • Manage sales pipeline daily to communicate with underwriter and client, relate information to client to close sales efficiently set-up and arrange spreadsheets, graphics and charts in proper form with responsibility for selecting data from various courses
  • Selling of Mail Solutions Hardware and Software Solutions services to business clients.
  • Use lead management sales process and CRM to track sales and future client needs
  • Use current technology to effectively manage calendar, appointments, and given territory.
  • Creation of Sales Quotes and Lease Agreements to be communicated with clients
  • Retrieving and compiling data using various software programs, word processing programs, databases, and tracking systems
  • Creation of Correct Product Solutions Quotes based on client needs analysis data gathered from appointments with clients.

Confidential, NA

Business Banker

Responsibilities:

  • Perform cash flow needs analysis sales process to establish new small business client relationships to generate revenue and increase cross sell ratios.
  • Perform outbound calling and prospecting for business development and territory development
  • Create and implement marketing and business development plan to exceed revenue targets
  • Use lead management sales process and CRM to track sales and future client needs
  • Proactively sell and open new business client banking products: Checking Accounts, Money Market Accounts, Business Line of Credit, Business Term Loans, SBA Loans, Commercial Mortgage, Treasury Management Services, Payroll Services, Sweep Accounts, Wire Services, Credit Card and Merchant Services. set-up and arrange spreadsheets, graphics and charts in proper form with responsibility for selecting data from various courses
  • Retrieving and compiling data using various software programs, word processing programs, databases, and tracking systems
  • Proficient in calculating Debit to Income Ratio, Loan to Value Ratio and creating Amortization Tables.
  • Manage territory of 3 Branches, work closely with Branch Managers for referrals both to and from to meet and exceed targets
  • Complete loan applications and communicate with underwriting to close loans, proactively collect pay stubs, tax returns, personal financial statements, Profit and Loss statement, Balance Sheets, payoff statements and insurance statements
  • Manage loan pipeline daily to communicate with underwriter and client, relate information to client to close loans efficiently
  • Establish key referral sources, and refer business to the proper channels within the bank

Confidential, NA

Personal Banker

Responsibilities:

  • Develop and implement marketing and business development plan to exceed revenue targets.
  • Perform client needs analysis based sales process to establish new client relationships to generate revenue and increase cross-sell ratios
  • Proactively market, including placing out bound calls for all financial services and products targeted to both consumer and small business markets.
  • Open new client bank products: Checking Accounts, Savings Accounts, Certificates of Deposits, Home Equity Loans, Investment Products, Credit Cards and Mortgages. set-up and arrange spreadsheets, graphics and charts in proper form with responsibility for selecting data from various courses
  • Retrieving and compiling data using various software programs, word processing programs, databases, and tracking systems
  • Counsel clients on Debit Consolidation Loans, Mortgage Refinancing, and Personal Loans
  • Proficient in calculating Debit to Income Ratio, Loan to Value Ratio and creating Amortization Tables
  • Use lead management sales process and CRM to track sales and future client needs
  • Handle all opening and closing branch operations and procedures
  • Complete loan applications and communicate with underwriting to close loans, proactively collect pay stubs, tax returns, payoff statements and insurance statements.
  • Book, and fund mortgages to meet and exceed monthly goal
  • Communicate with underwriters daily and Manage Loan Pipeline daily; relate information to client.
  • Conduct employee meetings and train new hires through mentor program

Confidential, NA

Small Business Financial Specialist

Responsibilities:

  • Actively manage a loan pipeline of $36 million annually.
  • Establish new client relationships, consumer and small business markets
  • Responsible for creating print and electronic direct marketing efforts to increase loan application pipeline.
  • Proactively market, including placing out bound calls for all financial services and products targeted to both consumer and small business markets.
  • Open new client bank products: Checking Accounts, Savings Accounts, Certificates of Deposits, Investment Products, Credit Cards and Mortgages.
  • Complete loan applications and communicate with underwriting to close loans, proactively collect pay stubs, tax returns, payoff statements and insurance statements.
  • Proficient in calculating Debit to Income Ratio, Loan to Value Ratio and creating Amortization Tables
  • Book and fund mortgages to meet and exceed monthly goals.
  • Responsible for customer relationship management, including enhancing customer satisfaction numbers.

Confidential

Communications Specialist

Responsibilities:

  • Responsible for the sales and marketing of wireless equipment.
  • Successfully managed customer accounts.
  • Compile and produce sales and marketing reports.
  • Monitor sales data to forecast future revenue.
  • Utilize a CRM solution to track the customer interaction and sales cycle.
  • Generated new sales leads through effective marketing efforts such as mailers, flyers and outbound calls.
  • Managed cash transactions and completed daily deposits.

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