SUMMARY:

Solutions - oriented, seasoned IT professional with notable success directing a broad range of corporate initiatives. Adept in planning, analysis, and implementation of software solutions in direct support of company objectives. Comfortable dealing with various project Stakeholders at different levels. Experience leading all stages of system development efforts, including requirements gathering, design, architecture, testing, and support for new and existing marketplace products Client management and support.

CORE COMPETENCIES:

• AGILE Requirements Gathering
• Data Analysis
• Business Process Mapping
• Business Impact Analysis
• Contingency Planning
• Cost Benefits Analysis
• Data Integrity
• Data Transformation
• Gap Analysis
• Project Implementation Management
• Quality Assurance
• Regulatory Compliance

TECHNICAL SKILLS:

Platforms: Windows Systems, Mac OS

Languages: C and C++, HTML, SQL, JAVA, JavaScript, .Net, Visual C++ 6.0, Visual Basic

Software Solutions: Confidential products, Confidential Insurance Platform, Accenture Duck Creek, Sapiens ALIS, Stone River (Formerly Fiserv) Specialty Information System, Confidential DataTrak & Billing systems

Other Tools: Microsoft Office Suite, Balsamiq, Various insurance rating tools and publications (ISO, NCCI, as well as state specific plans), insurance and credit reporting agencies/tools, TestTrack, TrackIt, JTrac, Jira, Confluence, NetSuite, Salesforce

Methodologies: AGILE Methodology (Lean, JAD, RAD, SAFe, SCRUM, Sigma 6, RAD)

PROFESSIONAL EXPERIENCE:

Confidential, Little Rock, AR

Senior Business Analyst

Responsibilities:

• Recruited to assist in re-imagining Confidential ’ gym management and billing software
• Capture current state Business Process Models
• Leads Ideation sessions with end users and development teams to achieve “to-be” process models
• Translate “to-be” into user stories and agile requirements (just enough, just in time)
• Evangelical leader in company initiative to implement AGILE/Scrum
• Market research of competitor products and industry needs
• Serves as proxy Product Owner
• Responsible for weekly backlog grooming for two teams
• Research and document PCI requirement for implementation
• Assisted in the implementation of JIRA as well as initial user training
• Implemented the requirements gathering process and documented steps as part of project governance

Confidential, San Jose, CA

Technical Business Analyst

Responsibilities:

• Elicit requirements from client stakeholders
• Translate business requirements into technical solution requirements
• Conduct requirement walkthroughs for internal technical staff
• Create custom client configurations within proprietary product
• Gather information regarding third party integration points
• Research state and other agency requirements for statistical and fiduciary reporting requirements
• Project planning and estimation
• Created product template for Confidential ’s Commercial Lines insurance product

Confidential, Little Rock, AR

Business Architect

Responsibilities:

• Aligned strategic goals and objectives with decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives
• Developed a business architecture strategy based on a situational awareness of various business scenarios and motivations
• Applied a structured business architecture approach and methodology for capturing the key views of the enterprise
• Captured the tactical and strategic enterprise goals that provide traceability through the organization and are mapped to metrics that provide ongoing governance
• Defined the set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with the business; and describe which people, resources and controls are involved in the processes
• Led initiative to revamp internal source to target mapping templates for the transformation of legacy data into Informatica, thus achieving traceability and a greater level of code coverage
• Led initiative of deciphering and documenting the function of RPG and COBOL programs utilized by two companies that Confidential purchased
• Created a client transformation pipeline based on feedback from sales, product volume and revenue
• Assisted in the creation and implementation of a streamlined Business Requirement Document and the approval process

Confidential, Morristown NJ

Sales Support Consultant

Responsibilities:

• Sole sales support consultant providing assistance to outside sales representatives
• Provided product demos (Policy, Claims and Business Intelligence) to prospective and existing clients
• Participated in internal and external training initiatives
• Complied information and provided response for all RFP and RFIs
• Maintained product Solution repository in Salesforce
• Represented company and provided product demos at industry trade shows (IASA)
• Ensured product brochures and solution overviews were accurate and up to date
• Utilized product configuration tools to customize demos and product offerings
• Provided Gap Analysis and Proof of Concept documentation
• Led initiative to update product information and add a two-year backlog of RFP/RFI responses into Salesforce
• Collaborated with Marketing to expand social media presence for company
• Created and maintained Business Use Cases for Insurance Platform products
• Created and maintained RFP/RFI response templates
• Recorded training sessions for distribution utilized for internal and external training

Confidential, Phoenix, AZ

Principal Business Analyst/Solutions Architect

Responsibilities:

• Approved the creation of a set of standardized design documentation templates currently used company wide
• Prepare analysis estimates for upcoming implementation projects.
• Lead Business Analyst on implementation projects worldwide, providing direction other Business Analyst team members
• Elicits requirements via on-site client visits as well as remotely via WebEx
• Prepare workflow models and mock-ups, documenting client business processes bases on client interviews
• Work with on-site and off-shore technical resources to ensure requirements are understood
• Work with client and internal QA team to develop thorough test cases
• Conduct feasibility analysis in conjunction with the Technical Solutions Architect to ensure that the requirements are technically feasible
• Evaluates ROI for requested new functionality, modification or enhancement to system functionality
• Reports project health and performance to internal staff and client stakeholders
• Provided direction to four Business Analysts
• Provide requirements gathering and gap analysis for six multimillion dollar projects.
• Technical pre-sales presenter for with 100% closure rate
• Effectively managed project deliverables to ensure project delivery dates are met
• Guided Junior Business Analysts through BABOK training, providing them with current best practices and the framework for all tasks and techniques associated with business analysis

Confidential, Little Rock, AR

Project Manager/Life and Health Agent

Responsibilities:

• Interview personnel to identify, define, and document requirements for internal processes and procedures and end-user documentation
• Evaluate and run client risk scenarios
• Assisted in the creation of project plans and developed deliverables jointly with the users and the Information Services Department, which includes project definition, implementation plan, documentation, and training needs
• Implemented refined business processes
• Lead conversion process to BPM Software and imaging solution
• Monitored assigned projects monthly to assure adherence to standards and procedures and validated Project Life Cycle documents were completed and accurate
• Created training manuals for new applications and developed quick start guides to meet needs of specific users
• Assisted in process improvement within the company to increase the level and quality of service
• Consistently met or exceeded deadlines for all projects.
• Implemented business processes

Confidential, Cary, NC

Senior Business Consultant/Project Manager

Responsibilities:

• Provided insurance and business consulting as well as gap analysis, pre-sales, training and support
• Frequent travel to client sites for gap analysis, requirements gathering, and product implementation
• Worked with and coordinated teams.
• Created and implemented project plans for QA iteration testing
• Reported progress/status daily to executive level management
• Managed onsite QA testing and implementation team
• Insured testing and implementation team’s daily goals were met
• Acted as a liaison between the user group, the QA group and technical group.
• Brought stability to the relationship between the technical and business user staff

Confidential, Orange, CA

Subject Matter Expert/Project Manager

Responsibilities:

• Played a critical role in defining business needs and software functionality
• Coordinated teams of software engineers in the USA and an outsourcing facility.
• Provided insurance consulting as well as product demos, training and support - this included travel to client sites for product implementation and support as well as remote interaction
• Responsible for creating and completing client specific Agent training and user guides
• Provided customer support after product implementation
• Designed a Commercial Insurance ISO based rater product offering
• Created the specification template for the Fiserv all-lines rating product
• Designed web based Point of Sale/Service that serves as Confidential
• Division (mid-market) base offering
• Provided Product Support for five Point of Sale/Service clients
• Worked to resolve programming issues with the staff by overlapping work hours. By doing this, I was able to guide the New Delhi staff in identifying which items took precedence (bug fixes, new development items) as well as identify if any items being added via TestTrack were scope creep

Confidential, Conway, AR

Business Systems Analyst

Responsibilities:

• Recruited to develop and maintain a companywide commercial package policy rater
• Responsibilities involved overseeing processes and procedures as well as collaborating with department managers and end users to achieve the common goal of a streamlined, user-friendly application
• Developed curricula and facilitate training for management and employees and oversee rate implementation
• Maintained Underwriting and Claims system configurations, rules as well as providing user support
• Instrumental in developing, implementing, and maintaining in-house commercial lines rating software
• Developed rating algorithms for 48 states of business
• Revived a project that faced a two-year deficit, producing a useable product within 3 months
• Designed and co-developed JAVA program to extract ISO table rates to .csv from .PDF files