SUMMARY:

• Solutions - oriented Windows Platform Engineer with remarkable success supporting a corporate IT infrastructure while participating in planning, deploying and implementing windows platform solutions in team environment.
• Expert in Project Management i.e. Project scoping, Planning, Estimating, Scheduling, Organizing, Directing and drafting Remedy Procedures.
• In depth knowledge of processing different demographic data migration to NGSA Java Batch from legacy mainframe batch processing.
• Over 8+ years of expertise in Business Analysis, Network Administrator & Technical Support Specialist.
• Experience in Strategic development in Performing Data Analysis and Data Mapping from a VSAM files to DB2 database.
• Experience working with query languages like SQL.
• Skills include defining Project Scope, Business Process Analysis, Business Process Reengineering, Requirements Gathering, Data and Process Modeling.
• Worked extensively with Microsoft Excel (Macros and Pivot Tables). Proficient in Microsoft Word, Power Point, Access and Lotus Notes.
• Strong knowledge of the Software Development Life Cycle methodologies (phases and gates) like Agile, RUP and Waterfall models
• Excellent verbal/written communication skills and strong analytical abilities and can perform well both as independent member and a team player.
• Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams using MS Visio or TopTeam.
• Proficient in documentation - Business Plan, vision and scope documents, Business Requirements Document, Functional Specifications and Non-Functional Requirements
• Facilitated User Acceptance Testing (UAT) with the client’s stakeholders and the business users as well as trained users to use the system configured.
• Involved in supporting BAU (Business As Usual) Processes, and is on On-call rotation schedule.

TECHNICAL SKILLS:

Windows Network Infrastructure: Windows Platform, Active directory, DNS, DHCP, Group Policy Active Directory/Replication support in multi-site multi domain forest environment

Operating Systems: Windows, Android, iOS Agile, RUP and Waterfall models: Version One, Requisite Pro, TopTeam Desktop App

Software Skills: MS Excel (Macros and Pivot Tables), MS Word, MS Power Point, SQL, Access, MS Project, MS Visio, Adobe Photoshop, iWork, adobe creative suite, SSH client,

Email Clients: MS Outlook, Lotus Notes, Apple Mail, Mozilla Thunderbird

WORK EXPERIENCE:

Confidential, Malvern, PA

Business System Analyst

• Gathering the requirements from the functional designs, Decomp sessions, meetings and business analysis followed by drafting them in to the Requirements documents.
• Creating Business Requirement Document explaining data elements migration rules.
• Data mapping, logical data modeling, and used SQL queries to filter data within the database.
• Created Data Mapping Documents and performed Data Extraction and Data Compilation using SQL queries.
• Identifying/documenting data sources and transaction format validation rules required to validate the different transactions files.
• Following agile development methodology during the project life cycle.
• Documenting the scrum’s day-to-day activities, procedures, policies and their limitations, to understand the existing process and find out the gaps. .
• Co-ordination with multiple teams as well as Off shore team and integration data architects, in performing analysis for source and target for data elements.
• Responsible for identifying various business needs and requirements and presenting them to the clients through Decomp sessions.
• Developing test cases for various scenarios of the project.
• Used Visio to develop Use Case diagrams, Process flow Diagrams, data flow diagrams.
• Analyzing, testing and discussing the business and functional requirements for each data elements.
• Worked as a Tester to test different scenarios and to develop test plans and test cases.
• Worked on Agility as a tracking tool for MMF, Feature, Stories etc. tracking in agile project life cycle.

Confidential, NYC

Business Analyst

• Analyzed client’s systems and business processes.
• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Involved in creating Data Flow Diagrams for Database of the Investment Portfolios Worked on UAT testing and took signoff from the Commercial line of Property and Casualty business users.
• Utilized corporation developed Agile SDLC methodology. Microsoft Office software to perform required job functions.
• Developed and maintained Service Oriented Architecture (SOA) governance process costing models and metrics ensuring architecture compliance.
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Worked extensively with MS Excel and MS access
• Translated high level business / data requirements into Process, Workflow, and Data Flow Diagrams using Rational Rose / MS Visio / BPMN towards facilitating clear understanding of the business process.
• Responsible for creating a business process and workflow documentation using BPMN standards. Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Confidential

Business Analyst/ EDI Analyst

• Performed root cause analysis to resolve the issues related to 1095-A form.  
• Performed data mining to support consumers issues related to 1095 -A form.  
• Documented spreadsheet as an analysis and walk through internal review with the team lead.
• Gathering the requirements from the functional designs, Decomp sessions, meetings and business analysis followed by drafting them in to the Requirements documents.
• Validated 1095-A form data related to consumers policy start/end date, Issuer name, mailing address update, monthly premium, coverage etc.  
• Worked as a mentor and walk through review, provided training on resolving the issues.  
• Updated the internal portal as a result on root cause analysis.  
• Worked as a coordinator and attended meeting with team lead, development team and QA team related to different issues and resolution on 1095 A- form.
• Working with the SAT team so as to test different releases and to develop test plans and test cases.
• Co-ordination with multiple teams and integration architects, in performing analysis for issues regarding speed and stability and functionality of application.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SME’s (Subject Matter Experts) and Managers of various Business Units.

Confidential  

Co-Owner/ Partner                                                                                                                               

• Network Administrator & Technical Support Specialist  
• Documented the process to store and implement the application upgrade patches (iFixes).        
• Created the System deployment plan for application deployment.    
• Co-ordinated with client’s team in performing analysis for issuesregarding speed and stability and functionality of application.
• Determined the changes in web services to handle the files load.     
• CreatedRunbook with details of DEV and Prod environment deployment steps.                          
• Edit and configure Group Policy.
• Determined if clients are able to reuse or modify and existing API services or they need to have/create new service(s).
• Gathered the client’s requirementsfrom the functional designs, meetings and analysis followed up drafting them into requirement documents.
• Created high level designed documents using MS Visio and MS PowerPoint. Also used MS Visio to develop Use case diagrams and Activity diagrams.
• Identifying entitlements and access issues pertaining to specific streams and user groups andtheir touch points with other systems.
• Developed the process for implementation for client’s requirements.
• Analyzing and discussing the business and functional requirements for the application underconstruction.
• Maintained and Configured Active Directory
• Implemented disaster recovery solution for current server infrastructure.
• Administer and configure DNS, DHCP, Group Policy for windows 7/XP in internal network
• Installed monthly security updates on servers/desktops using WSUS services
• Implementation on operational procedure.
• Granting access to Remote users and documentation for modified software’s.
• Assist in VPN connection and Troubleshooting connection for Remote users and offices.
• Assign Incident tickets, fixed problems and performed requested changes to the system.
• Maintaining and troubleshooting Voice over IP devices and users.
• Assist in building tunnel between various sites.
• Diagnose and resolve media system problems.
• Inform users of audio and videotaping service policies and procedures.
• Manage application s that share a native, purpose-built architecture and best-practice process flows.
• Deploy and configure the service desk software for a broad range of service and support functions.