SUMMARY:

• More than 7+ years of comprehensive experience in the field of Information Technology as Business Analyst in diverse fields such as Finance, Mortgage, Trading, Insurance, Banking, Investment Management and Accounting.
• Extensive experience in the development, implementation and integration strategies towards a team oriented environment, utilizing quantitative and qualitative analytical skills. With ease in communicating/converting clients vague/non - technical requirements into precise/concise representation to the team.
• Strong understanding of Fixed Income, Equities, Equity Trading Cycle, Portfolio Analysis, Bonds and Bond Trading Cycle, Bond Pricing, Derivatives, Portfolio Management, Wealth Management, Performance Management, Asset Management, Credit Management, Client reporting and implementing its benefits
• Experience in Secondary Mortgage Market, Mortgage Backed Securities, Debt Securities, Financing Structures, Retail Banking and Investment Banking
• Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.
• Proficient in authoring Business Requirement Documents (BRD), System Requirement Specifications (SRS) and identifying interfaces and business process specifications.
• Experience in developing detailed functional specs through JAD sessions, interviews, on site meetings with business users & development team. Worked with the User Interface Team to create Mockups and wireframes for the new application.
• Strong experience in working with all phases of SDLC throughout the project life cycle in Rational Unified Process (RUP), Waterfall and Agile (SCRUM) environment. Mature understanding of Quality Assurance Methodology relative to SDLC.
• Experienced in creating various Unified Modeling Language (UML) Diagrams using UML modeling tools such as MS Visio.
• Proficient in documentation of As-is and To-be business processes.
• Proficient in utilizing Project Management tools, project plans, project schedules, resource planning and management, cost-benefit analysis, budgeting, project kickoff meetings, status meetings, and timeline management.
• Knowledge of GAP Analysis, Traceability Matrices, SWOT Analysis, Risk Analysis, Data Analysis, Competitive Analysis, Impact Analysis, and Cost Benefit Analysis
• Knowledge of Commercial Off The Shelf Products (COTS) and in in Data warehousing concepts
• User Acceptance Testing (UAT) and Manual testing (Functionality Testing) of UI and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors. Worked on both Black box and White box Testing.
• Excellent interpersonal and customer relational Skills. Enthusiastic and a self-starter with a need of minimal inputs.

TECHNICAL SKILLS:

Business Skills: Waterfall, Agile, Requirements Gathering, Wireframes, Documentation, Process Flows & Use Case Diagrams, Use Cases, User Stories, Testing, Tracking Defects

Operating Systems: Windows … MS Dos, UNIX, OS X Languages

Tools: MS Office Suite, MS Project, MS FrontPage, MS PowerPoint, MS Word, MS Excel, MS, HP ALM (Quality Center), JIRA, SharePoint, Visio, Axure, Team Foundation Server, ServiceNow, Rational Rose, RequisitePro, MS Outlook, iRise, DOORS, Hummingbird, DataFlux, MS Access

WORK EXPERIENCE:

Business Analyst

Confidential, Minneapolis, MN

• Worked with Project Managers, Senior Management, and other stakeholders to define project goals, scope and define requirements.
• Facilitated and managed meeting sessions with users and SMEs to review business requirement.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with other cross functional teams and potential users of the application.
• Worked with the User Interface Team to create Mockups and wireframes for the new application.
• Created User Stories Business Rules and Functional Non Functional Requirements in Team Foundation Server to organize the business needs.
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance and Crop Insurance.
• Created and developed new functionality in the application to meet home loan and Property & Casualty needs and Reinsurance.
• Conducted User Stories reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Ensured User Stories were consistent and covered all aspects of the Requirements.
• Maintained documents and the effect of proposed changes on the project schedule and costs.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Worked with the testing team to ensure all the test scenarios are captured and did UAT and a part of Manual Testing
• Designed and developed scenarios based on business requirements.
• Followed the Agile methodology for the entire SDLC.

Environment: Windows 7 & 8, MS SQL Data Base, JAVA, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS SharePoint, MS Visio, MS Project, MS Team Foundation Server, Axure.

Business Analyst

Confidential, Iselin, NJ

• Interacted with Subject Matter Experts such as Prudential's Investment Managers, Loan originating Managers, and Process Analysts to gather requirements and goals through interviews, surveys to understand the business process. Conducted a controlled brainstorming sessions with project focus groups.
• Involved in gathering and synthesizing business requirements and translated into functional and non-functional requirements to be used as input to the functional design specifications.
• Designed Use cases, Use case diagrams to present a better view of the system as a whole to the technical team for them to identify the key processes.
• Interacted with technical Architects to identify and analyze the given information, procedures and decision flows and evaluated existing procedures.
• Responsible for Data Manipulation and Data Validation using SQL queries in a MS SQL Server 2008 environment.
• Worked on Commercial Lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Acted as liaison between the SME's and the technical teams, handled all scheduling, resource planning and allocation matters, ran all status meetings and compiled reports.
• Extensively worked on Creating User requirement Specifications (URS), Functional Requirement Specifications (FRS), and Business Process Documents and also developed System Requirements.
• Prepared Use Cases, Use Case Scenarios and elaborated those using UML diagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model using MS Visio and Stimulations using iRise
• Facilitated Joint Application Development (JAD) sessions for communicating and managing expectations with SME's and to understand thoroughly the business process and the interface requirements, which need to be incorporated in the application.
• Executed various the Test Cases and did UAT and a part of Manual Testing.
• Worked as a team with Developers and Process Analysts in preparing the requirements, writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.

Environment: MS Excel, MS Word, MS PowerPoint, Windows XP/ME, MS SQL Data Base, JAVA, MS Outlook, SharePoint, MS Visio.

Business Analyst

Confidential, Minneapolis, MN

• Interacting with the SME's and stakeholders to get a better understanding of client business processes and gather Business Requirements.
• Create requirement documentation; reviews with user representatives, recommend priorities and obtain user signoff.
• Worked with Tech leads and other technical cross functional teams preparing & documenting System Requirements
• Interacted with technical Architects to identify and analyze the given information, procedures and decision flows and evaluated existing procedures.
• Create Use Cases, Use Case Diagrams and Process Flow diagrams using Microsoft Visio to support software development projects and verifies the accuracy of the specified business processes.
• Worked with the User Interface Team to create Mockups and wireframes for the new application.
• Updating the ASM Document as per the changes done because of the project
• Maintaining and updating the Project Plan (Project Timeline) using Microsoft Project to check if the project is going as planned and/or making any changes depending upon the circumstances
• Created and maintained the Requirements Traceability Matrix (RTM).
• Worked as a liaison between the Project team, SME's, Testing & Developing team
• Executed various the Test Cases, reviewed Test Scripts and did part of Manual Testing
• Worked as a team with Developers and Process Analysts in preparing the requirements, writing workflows, process flows, and Interacted with system developers to resolve questions and discrepancies in BRD.

Environment: Windows 7 & 8, MS SQL Data Base, JAVA, MS Excel, MS Word, MS PowerPoint, MS Outlook, SharePoint, MS Visio, ServiceNow, MS Project, JIRA.

Business Analyst

Confidential, New York, NY

• Assisted stakeholders and PMO to create Business Requirement Documents by identifying functional and non-functional requirements.
• Acted as an interface between Project Managers, Subject Matter Expert's (SMEs), Developers and QA Team on requirement gathering.
• Product Development process used for designing the application that included making Use Cases & Use Case Diagrams
• Involved in creating and analyzing current state flow diagrams of processes & UML Diagrams using MS Visio. Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Worked on iRise for creating stimulations along with MS Visio
• Conducted Requirement gathering sessions with various SMEs located at the different company locations across US related to assigned tasks.
• Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management).
• Involved in documenting Functional Requirements in Functional Requirements Definition Documents (FRD) for Vendor selection, Appraisal, skip tracer and Recovery processes.
• Depicted User Requirements, Change Management, and Dependencies between other assignments within the project as well as other applications interacting with the assigned application and other possible risks.
• Created the future state screen shots in Power Point to represent to the business for final validation and signoff.
• Reviewed Test Scripts, did UAT and a part of Manual Testing
• Actively involved in walkthroughs and meetings with Project Team members including other Business analysts assigned within the same application and team lead to discuss related issues.

Environment: MS Excel, MS Word, MS PowerPoint, MS Outlook, Windows 7/ ME/ XP, MS SQL Data Base, JAVA, SharePoint, MS Visio, MS Project, HP ALM (Quality Center).

Business Analyst

Confidential, Dimondale, MI

• Worked with Project Managers, Senior Management, and other stakeholders to define project goals, scope and define requirements.
• Facilitated and managed meeting sessions with users and SMEs to review business requirement.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with loan analysts, credit analysts and other potential users of the application.
• Created Use-Cases and Business Requirements documents (BRD) to organize the business needs.
• Conducted Use-Case reviews and identified gaps, leading to improvements/enhancements in the same.
• Created and maintained the Requirements Traceability Matrix (RTM).
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Maintained documents and the effect of proposed changes on the project schedule and costs.
• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Designed and developed scenarios based on business requirements.
• Followed the RUP methodology for the entire SDLC.

Benefit Advisor

Confidential, Richardson, TX

• Attend to all the customer calls, setting up appointment for enrollment, Fulfill customers' needs and enrolling the customers in various health plans and schemes pertaining to their health care needs.
• Educating the customers about HRA with their benefit.
• Used consultative skills to assess the client's needs, determined the best insurance plan and assessed appropriate eligibility.
• Effectively communicated costs and benefits of Medicare and Healthcare insurance plan via the telephone
• Perform daily researches and analysis of claims issues, verification, validation, reconciliation, routing and logging of patient claims, coding using Medicare for Medical Necessity and other Third Party insurance, Process a minimum of 10-15 claims per day and accounts for all claims in assigned batches.
• Interpreted and applied varying guidelines across multiple insurance carriers to applicant-specific health scenarios.
• Making sure the customer understand difference between HRA and HSA.
• Assisting them in their transition.
• Providing customer service with clear and crisp communication and product knowledge.