SUMMARY:

• Multifaceted technical career with 15 - year track record of innovative solutions and success.
• Versatile, technically adept professional with a solid background in Business Analysis and strategic solutions.
• Proven history of success as a Project Manager, with full lifecycle management experience using both Waterfall and Agile methodologies.
• Respected leader who is frequently hand-picked by executive management for his ability to drive change and propel cross-functional teams to achieve repeated success.
• Hands-on experience analyzing business requirements and providing insightful solutions and guidance to meet critical business demands.
• Strategic solutions provider whose ability to unite technology and business in a cohesive way helps achieve organizational objectives and enhance profitability. Accomplished Senior Technical Trainer.
• Business Analysis / Solutions Provider / Project Management / Training and Support

TECHNICAL SKILLS:

• Microsoft Office Suite
• Microsoft Project
• Sales Force
• Sales Force Service Cloud
• Windows Mobile
• Cisco VPN Client
• Sun Systems with Solaris
• Nuance Output Manager
• Database Management software
• Apple IOS Mobile solutions
• SharePoint Platform
• SAP

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Business Analyst / Solutions Integrations Specialist

Responsibilities:

• Excel in the planning and implementation of Enterprise Resource Planning (ERP) systems.
• Successfully leading cross-functional teams to achieve project objectives, often lacking direct control over resources.
• Manage project scope and proactively identify and mitigate against risks that might impede project progress.
• Effectively plan, execute, monitor, and report on project status for large scale enterprise systems implementations. Analyze business requirements and recommend solutions, while providing guidance on current and future business demands.
• Successfully achieve objectives while operating within large programs with interrelated work streams.
• Capitalize on strengths of project management methodologies including Waterfall and Agile.
• Champion change management and process improvement for the department.

Confidential, Houston, TX

Sr. Project Manager, Business Systems

• Successfully led a diverse group to develop customized activities to reduce variations and drive consistency throughout the organization at the local and global level.
• Spearheaded requirements gathering using the Waterfall or Agile method via Scrum meetings.
• Drove the improvement of systems performance and delivery through the collection of feedback from Enterprise and Business function units.
• Effectively managed the execution of new functionalities into the Confidential Operating System (BHOS), while supporting a full range of other business applications.
• Created and delivered customized training on continuous improvement and best practices for Case Management Cycles.
• Developed solutions with SharePoint workflows and InfoPath forms to automate business processes.
• Appointed Project Lead for project communications and scheduling using MS Project.
• Successfully oversaw critical migration of legacy systems content into new operating system.

Confidential

Training & Implementation Field Services Manager

• Effectively provided internal and external classroom and online client training to improve the all customer knowledge base.
• Championed the building, retention, and expansion of business though training and high quality services support.
• Led the design, develop and delivery of role-based training fit the specifics of customer implementations and business processes within short project timeframes.
• Primary (CRM) Administrator and Implementation Lead for Sales Force Service Cloud Roll Out for both the North American and South America regions.
• Partnered with System Architects to design and development web-based solution-focused customer support portals. Oversee gathering of requirements via Share Point COP portal.
• Appointed Lead POC on Case Management Cycles including phone, web, and customer portals.
• Successfully completed Sandbox testing as the Project Lead prior to customer UAT.

Confidential, Houston, TX

Project Manager / Technician Level V

• Spearheaded the full lifecycle management of projects, from concept to final implementation, on-time and within budget.
• Oversaw the development of project plans, definition of scope and deliverables, and acquisition of all critical resources.
• Coordinated team efforts to achieve project objectives, identify and resolve conflicts and track milestones.
• Led identification of project dependencies and critical path, as well as managed the project timeline.
• Managed all project communications and reporting to stakeholders.

Confidential, Houston, TX

Master Software Trainer

• Excelled in the delivery of user, operations, and technical training for systems software and architectural components by means of classroom training, one on one sessions, online tutorials, and computer-based training (CBT). Spearheaded the creation of training plans and materials, and maintained all training materials.