SUMMARY:

With over a decade of experience in IT and Business Analysis have implemented multiple solutions with top level companies across varied industries. Professional has served as subject matter expert in the field of functional requirement writing, agile methodologies, document, content, and records management initiatives providing detailed to high level perspective of sound practices and solution oriented objectives in order to achieve long term organization goals.

TECHNICAL SKILLS:

• Confidential Enterprise Content Management (EES / ECS)
• Confidential Content Server 10.5 CS, RM and Physical Object Modules
• Confidential eDiscovery Early Case Assessment by Recommind
• Confidential Email Auto - classification (OTAC)
• Confidential LiveLink ECM 10
• Atlassian Jira Core / Confluence 1000.2.0 - Current
• MS Confidential Visual Studio 2013 - Advanced user, reporting, iterations, team / resource - Current
• MS Office Suite 2013 - Advanced user Word, Excel, PowerPoint, MS Project and Visio
• Microsoft Essentials CRM - Integration with content management systems
• DOI TAAMS Trust Asset Management System Certification
• ORACLE 10.3, 11g Enterprise Content Management System UCM/IPM and URM
• CiscoWorks Network Systems Software Compliance Manager
• SharePoint Microsoft Document Management and Collaboration Solution
• FileNet Document Management System user conversion and application planning
• Hummingbird 6.03 Document Management System

PROFESSIONAL EXPERIENCE:

Senior Commercial Product Analyst

Confidential, Greenwood Village, CO

Responsibilities:

• Perform product management and product development analysis, maintaining product line reporting, supporting product development initiatives, and leading departmental operations.
• Serve as team Lead in support of project management director and enterprise sector senior leadership.
• Provide analysis and support of company-wide business processes, team organization for all process, reporting, budgetary, and business planning requests.
• Provide quality overviews within the enterprise business sector to identify and correct inaccuracies within artifacts, documentation and workflow processes.
• Serve as business analysis lead in cross-functional projects related to business process, product lifecycle management, and product development.

Senior ECM Consultant

Confidential, McLean, VA

Responsibilities:

• Perform information gathering collection reports, configuration requirements and security definition.
• Create and develop community information security modelling in support of audit and regulatory requirement objectives.
• Oversee large, complex records management projects utilizing professionals, paraprofessionals, and clerical personnel (both IQBG and subcontractors).
• Plans, staffs, and oversees efforts designed to develop or update systems at the enterprise level or for significant elements of the enterprise.
• Perform consult and advisement of leading edge solutions involving information technologies, methodologies, and information management practices.
• Provide highly technical specialized guidance with regard to automated solutions to complex information processing problems.
• Perform project planning and execution responsibility at enterprise user level.
• Manage multiple enterprise level projects planning and execution such as long range strategic planning. Directs all aspects of the information management function.
• Determine and promulgate operating performance and process excellence for iQBG
• Analyze complex complete systems solutions according to user, enterprise, and industry trends.
• Demonstrated ability to staff and lead/manage development projects and personnel.
• Serve as a team member collecting information to be used for scheduling and file planning activities.

Senior Business Analyst

Confidential, Port Washington, NY

Responsibilities:

• Serve as Senior Business Analyst for agency management and mobile in-home healthcare applications bridging gaps between product and software development teams to ensure release and delivery of committed software applications, modules, functional and technical components.
• Serving the Product group working alongside QA, design and development teams to resolve issues from a commercial and technical perspective.
• Own and train resources on the CMMI SDLC standard workflow processes in MS Confidential VS shell and Web assurance of relationships, content, creation and effectuation of the lifecycle using Visio workflow and process diagrams.
• Collaborate with product managers, business stakeholders, application engineers, and business to derive detailed solutions using story board and analysis workflow templates in Confidential and PowerPoint.
• Performed ICD-10 and Rx/CUI pharmaceutical database indices implementation, communications, resource allocation, impact assessments, and technical and functional requirements.
• Coordinate CMS regulatory guidelines into new functional and technical requirements to meet regulatory guidelines and implementation timelines.
• Work with development and QA teams to throughout the development cycle to ensure solutions built meet business requirements.
• Define functional and data requirements of Sandata applications and products for 485/487, Oasis, claims, orders and goals, visit notes and skilled care assessments, medications, diagnosis codes for data continuity, mapping and integration in java and .net main and secondary systems.
• Perform requirement gathering, use cases, BRDs working under Agile in mobile and web application development (Android/IOS).
• Development of Confidential shared queries and reports for SDLC management of WIs to iteration and product version in support of application configuration states.
• Creation of functional, technical and defect work item template and metadata standards.
• Development of the Reporting group workflow process in a condensed SDLC in Confidential for batch and Emergency delivery of client reporting requests.
• Coordinate and facilitate needed design sessions, project/product scope and development iterations with teams program, product and development.

Senior Business Analyst

Confidential, Greenwood Village, CO

Responsibilities:

• Responsible for providing business and functional analysis through the lifecycle of selected projects using analytical methodologies, data gathering, system documentation, business models, and process and system business rules using Confidential VS 2010 and Visio modeling tools.
• Partner with business owners, analysts, and cross-functional team members to create detailed functional requirements.
• Writing and using business requirements to create functional requirements that impact on existing functional systems, processes, and organizations while identifying risks and impact of nonfulfillment.
• Writing of use case scenarios that reflect business and functional requirements to desired end-state.
• Review of new project scopes and requests for requirement changes using change control methods to ensure functional impacts are assessed.
• Develop, and write test plans and test cases to be used during User Acceptance Testing.
• Track test plan completion identifying issues and risks for risk plan mitigation.
• Providing final sign-off on development deliverables to ensure functional requirements are met as defined in business, system and functional requirements.
• Responsible for outlining the end user experience with existing Microsoft CRM applications that may impact the external customer experience and support interactions.
• Conduct requirements gathering meetings with project staff, process owners, system analysts, functional analysts and development teams.
• Preparation of charts, diagrams, work flow and process models using Visio needed to illustrate and explain the implementation of programs, processes and procedures.

Senior Consultant

Confidential, Greenwood Village, CO

Responsibilities:

• Serve as senior consultant assigned to Agile application development initiatives of transportation management system for AMR.
• Serve a subject matter expert in the process and functionality of existing system in production, development and test environments.
• Creation of Visio diagrams for solutions set up for migration of contracts from AS400 hardcode to .net using dbase data mapping from translation formatting requirements.
• Derive requirements for the interface mapping, data definition, EDI 837, 277 and 83 5 remittance formatting and conversion of commercial health care plans from AS400 system to .net system.
• Gathering of business requirements and interpretation into epic and story level requirements for development and testing of call intake, case management, billing management and accounts payable.
• Serve as senior assigned to requirements and functional design of billing management of commercial and government contracts to Oracle financials for collections and aging of AR accounts.
• Serve as project analyst for the implementation and integration of Oracle 11g with system financials for billing of plans and payables of transportation providers including invoicing types and scenarios.
• Performed process flows and user documentation level instruction using transportation management system for billing management.
• Facilitate use case scenarios, design concepts, test plans, functional requirements and user acceptance criteria through the SDLC in DEV, Test, UAT and Prod.
• Facilitate testing of outbound and inbound production files through interface loads submitted to EDI conversion entity to health plans.
• Serve as mentor and advisor to new staff on boarding for expectations, processes and procedures.
• Maintain development backlog quality and configuration of Confidential for the management of work item initiatives associated to resource assignment to the task level.
• Provide test plan criteria to quality assurance testers and review test plans for scope and acuity.
• Provide coordination, clarification, resolution of issues and concerns throughout the intermittent release cycle for the Super User UAT groups.

Senior IT Delivery Analyst

Confidential, Highlands Ranch, CO

Responsibilities:

• Analysis of business and user needs, documenting requirements, business rules and use cases, user interface documents, and user guides for systems changes and enhancements using Confidential VS and MS project server with SharePoint collaboration
• Serve as lead analyst in the development of existing production system for Total and Permanent Disability case management.
• Derived functional requirements in the form of use cases and test planning for the discharge of student borrowers’ loans including disability eligibility, loan accrual management, interest accrual management, bankruptcy, monitoring through discharge on ongoing monitoring periods.
• Liaison between clients, operations and technical staff, while mentoring other business analysts on processes, techniques and system knowledge for SLS case and loan management.
• Analysis in the identification of test scenarios and the development of test scripts for system changes.
• Conduct testing to certify changes to the system while performing functional production procedures using Confidential VS and HP Quality Center.
• Document system production procedures and help desk support activities; communication with clients regarding system problems, changes, enhancements, maintenance; and setup of new products.
• Serve as project lead working with business unit stakeholders for medium or large size projects while, identifying and assignment resources, training clients and operations on system features and capabilities including user access, identification and security protocol models.
• Oversight of work items related to prioritization, contract requirements and planning for additional functionality.

Senior Business Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Perform the analysis and evaluation of user business requirements, process improvements and development of system recommendations for the implementation of Oracle UCM / URM.
• Translate high-level business requirements into functional specifications for business application development.
• Served as lead analyst for the development of security protocols and access models for SOX compliance within Controllers and Commercial accounting departments
• Served as lead analyst deriving integration requirements between Confidential and Oracle Financials and Contract Management modules with Oracle UCM.
• Facilitate interviews with business unit leaders and end users to obtain and document the detailed business requirements, file plans and taxonomies in consideration of records retention in accordance with Confidential business function retention schedules.
• Implementation, conversion, migration and user training for the department of controllers including permissions, segregation of duties and accounts.
• Educate users and department areas on the records retention schedule and the process for evaluating current process conditions and records examples for updates and revision to accommodate current record events and triggers.
• Perform presentations and demonstrate system to business and technology management partners.
• Assist business process redesign and documentation as needed for new technology combining the IT and business processes to recommend solutions.
• Perform problem definition, evaluation of requirements, and oversee implementation of system integration solutions in accordance with business rules and end user requirements for existing solutions Lotus Notes, Kronos, FileNet, and MS CRM.
• Develop use cases, use case models, supplementary requirements, and supported business requirements, policies and rules.
• Development of User Training guides for both basic and advanced user groups. Coordination and performance User Group sessions performing facilitation and training for Super Users and Record Coordinators throughout Confidential .
• Completion of information architecture enterprise file plan, controls and initial baseline governance and security models utilizing PeopleSoft and folder development assignment controls.
• Server as information gathering analyst to Information Security and Technology for the acquisition of user access profiles and associated user group permissions for the design and development of content profiles and repositories in the Enterprise Content Management system (ECM).

Consulting Project Coordinator

Confidential, Greenwood Village, CO

Responsibilities:

• Supported project initiatives for Network Operations and IP Advanced Engineering in support of improvement in Lab capabilities and capacity testing to significantly reduce resource conflicts and accelerate ability to test and certify new products in accordance with technology project portfolios.
• Identified business and functional requirements while addressing deficiencies, key volume drivers to accommodate new product development, testing, and on-going product life cycle support and define and implement a process to prioritize lab activities.
• Created MS Project Plan for detailed tracking of lab activity, including both in-flight and in-queue projects including sustaining engineering, IP, telephone, video, business and residential.
• Completed automated generation of lab dashboard working with engineering and Project Management teams to improve existing on-line status update tool in Share Point.
• Performed the development of formalized process for the development, adoption and implementation of standards throughout key market area labs.
• Performed business baseline model of compliance works policy initiatives in relations to portfolio, program and project budget and financial audits.
• Performed scheduled network device audits with CiscoWorks Network Compliance Manager against adopted standards and the remediation of devices.
• Worked with Engineering and Project Management to enhance the network compliance process and workflow for optimization of the process
• Perform update and maintenance of product specific compliance tracking documentation, including audit and remediation results.
• Performed the coordination of Operating Group engineering for the scheduling, execution, and tracking of activity to implement network compliance standards with focus applied to those standards required to support market launch of Charter products.

Consulting Senior Business Analyst

Confidential, Denver, CO

Responsibilities:

• Served as analyst and coordinator to project lead and executive sponsor for the discovery, design and implementation of organization’s information architecture, capture and ongoing management of Oracle UCM/URM enterprise content management systems coordinating project activities with contract consultants, vendors, IT, Compliance, and Finance project managers.
• Completed development of three phase MS Project schedule components including task definitions and detail, prerequisites, contingent/consecutive relationships, milestones, deliverables, resource and time allocation supported by budget, scope, business/system requirements and executive summary reports.
• Completed the development of procedures for administration and use of security, information architecture and system change management policies.
• Created and completed project discovery and finalized documentation for programmatic risk assessment, business and system requirements, program integration, reporting and predictable analysis for projected growth using Lean and Six Sigma techniques as system is deployed throughout organization.
• Completed discovery phase business system and function requirements for the improvement of processes for initial product launch to pilot departments of Contract Administration, Controllers and finance A/R and A/P departmental processes, Internal Audit and Environmental ROW agreements.
• Finalized requirement and executive summary documentation for the organization’s SharePoint project teams to promote and support system integration efforts and standards for the creation of collaboration and project sites.

Consulting Business Process Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Coordinated the development of processes, policy and procedures for the verification, dispute, absolve and arbitration of unsecured debts.
• Served as project manager for the development of debt programs for payday, installment and small personal loans.
• Completed written process procedures for the management of Prime Debt Soft system administration, security, user access levels, permissions, reporting, processes and procedures relating to the management of escrow reserves, fees, and the tracking and calculation of debt negotiations and settlement.
• Project coordinator for the development of system requirements to ensure seamless processing of client accounts lead generation to sales consultation, client care, trust and escrow accounting through arbitration, settlement payout to release.
• Created and implemented relationship development projects between the company, commerce, legislature, investors and creditors in efforts to serve as an advocate for financial reform in the credit card and small loan industries.

Consulting System Administrator

Confidential, Secaucus, NJ

Responsibilities:

• System administer performed dual role as senior business analyst implementing client and web-top internet based document and digital media management solution Confidential Hummingbird s across the organization piloting 12 departments.
• Served as implementation project manager overseeing schedules and communications to project team for the deployment of the Document Management system.
• Served as senior business analysts performing requirements gathering and design documents for 20 initial departments while coordinating, additional development, change management, documentation, testing, user and IT training.
• Completed business use case scenarios, test scripts and on-going support and logistics requirements for Hummingbird Document Management system (DM) integration with Microsoft Office suite, MS Project, Visio, Jaguar, Kronos and Lotus Notes
• Completed business and system requirements gathering for contract development process, security and segregation, Corporate E-forms design, configuration/change management related to systems integration using Lean process acceptance concepts.
• Managed open issues identification, resolution and ongoing technical support contracts related to the DM and the DMM.
• Conducted project scheduling through pilot implementation using MS Project to achieve corporate objectives and mandates.
• Completed process for contract administration and review process using Hummingbird as draft development version control on through contract management and administration by Jaguar contract management system described in Visio models.

Consulting Senior Records Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Senior Records analyst performing process improvement for conversion formats of electronic and hard copy documents and paperless processing initiatives for use in internet and intranet based applications.
• Served as senior analyst to RIMS (records and information management systems), Legal and QA counsel for the processing, submission and management of all commission and regulatory filings in the states of New Mexico and Texas.
• Served as senior records analyst for the identification of financial department’s data elements and imaging requirements while overseeing paperless conversion of billing forms hard copy data.
• Project analyst to create paperless internet filing submission processes in support of general counsel for Federal Energy Regulatory Commission (FERC) and Securities Exchange Commission (SEC) entity filings.
• Senior analyst serving as departmental liaison for the development of internal training programs and deployment for validation and conversion of stored paper record within PNMR.
• Records analyst counterpart to IT for the architecture, configuration, integration, administration and support of the PNMR intranet Hummingbird document management system.

Senior Business Process Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Served as senior business process analyst for organizational process improvements using adopted Lean and Six Sigma practices working with IT and Administrative project managers while supporting interdepartmental Process Improvement Engineers and their assigned projects throughout the business side. Includes A/R and A/P of health plans and providers roles and resource knowledge skills and abilities scoring.
• Served as project manager BPMS for process improvement and planning of system initiatives including enterprise wide Business Process Analysts and Business Process Representatives across product and other lines of business.
• Performed analysis and reporting of process specific desktop policies and procedures using Lean concepts to assure ongoing compliance with HCFA/CMS, DOI, and NCQA CAHPS/HEDIS requirements.
• Senior analyst assigned to document integration requirements for Lawson ERP implementation with existing FACETs, Kronos, Quick Base and PeopleSoft systems.
• Senior business analyst for the collection, analysis, measurement, and presentation of NCQA rankings for CAHPS prioritization in Commercial, Medicaid and Medicare to PHP Board.
• Project coordinator for the Enterprise Data Integrity Group (EPDIG) managing timelines, needs assessment, project schedule, task assignment, and communications for the health plan and hospital organizations and associated supporting entities.
• Senior business analyst performing assessments, ROI calculation, projections, dashboards and control plans for Process Improvement initiatives to determine adherence to process development outlines and process management configuration.
• Project coordinator for the National Provider Identification (NPI) implementation project reporting to senior IT, pharmaceutical, credentialing and other effected business unit project managers.
• Senior business analyst completing the design, system architecture, conversion, and configuration of the STELLENT document management system and Presbyterian on-line libraries.

Senior Project Analyst / Lead Trust Information Specialist

Confidential, Albuquerque, NM

Responsibilities:

• Performed project management, coordination and certification of Trust record acquisition procedures during 2-year congressional lockdown inhibiting the movement of data and records by region/agency and tribes for the validation of document to system information in title, IIM accounts, patents and probate performing risk mitigation, and management of metadata, storage, media, encryption, decryption, scanning, transport, reconciliation and product deliverables.
• Senior project analyst developed and wrote business cases, design criteria, and concepts of operations. Designed and developed reengineered business criteria and critical data process models using Visio (IDEF) and Popkin system architecture.
• Coordinated project for the implementation of FileNet document management system for the record validation and data / image conversion into BIA’s TAAMS.
• Served in the Office of the Special Trustee for American Indians on special project assignment as Senior Trust information specialist, records consultant for BIA Trust Reform As-Is and To-Be reengineering projects.
• At Office of Special Trustee of Trust Funds Management provided facilitation, interviewing, presentation and outcome descriptions to stakeholders (tribal, corporations, Trust, courts, contracting financial institutions, bureau representatives) involved in DOI reengineering initiatives of Trust generation processes.
• Served as implementation manager supervising contract and internal resources assigned to Trust Reform reengineering projects including the development of a Trust wide “one-stop shop” central information and customer service call center assuring the integrity of information and data provided to beneficiaries across all BIA regions and agencies.
• Performed as senior trust information specialist performing DOI reengineering initiatives in regional Trust Accounting, Surface/Sub-Surface, Forestry, Agriculture, Beneficiary Services, Probate and Title for the development and design of processes in universal support, vendor contract/proposal assessments, lock box processing, cash receipt, bid processing, escrow, IIM accounting and assurance, policies and procedures, image record management, probate, data integrity, validation and risk management assessments.

Senior Quality Assurance Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Performed quality initiatives as project management and coordination for the implementation and registration of ISO 9001:2000 Quality Management Systems for maintenance management software design, development, contract services, distribution and customer support.
• Served as project manager for the development of ISO 9001quality assurance documentation for the implementation of QA/QC, help files, document control, test scripts, configuration, templates, product descriptive flow charts, governance structures, paperless systems, internal audit planning/ processes, and quality documentation.
• Analyzed existing procedures for the rewrite and developed of requirement methodologies for configuration management and testing for Ultramain software in Progress and Oracle environments.
• Developed procedural guidelines and documentation for the control of documents, records and indexing of context sensitive help files.

Document Control Specialist / Training Coordinator

Confidential, Albuquerque, NM

Responsibilities:

• Supervisor document control department serving as project coordinator in Standard Operating Procedures and third tier documentation, re-engineering procedures with required training coordination, tracking, change control, and change management.
• Served as special project coordinator for engineering, design and drawing control change management and validation activities.
• Document control specialist for the development and implementation of Standards/Guidelines documentation distribution and data format access for intranet and network user interface.
• Performed procedure development, validation and test plan documentation for testing and manufacturing processes in R&D, Validation/Calibration, MIS and manufacturing departments, and re-engineered projects.
• Derived procedures with IT for the validated software interface, usage, application; and conversion of historical and current training data for management level end users