SUMMARY:

Accomplished IT professional with experience working with complex large - scale systems. Expertise in full lifecycle of software and design process, including business analysis, system analyst, requirement definition, proof of concept, QA testing, conversions, revenue assurance data analysis, data mapping, programming, design, software maintenance and implementation. Tenacious problem-solver who utilizes comprehensive knowledge to ascertain needs and accomplish goals. Experience includes: Billing, Telecommunications(BSS), Cable, Broadband, Finance and Procurement applications.

TECHNICAL SKILLS:

Hardware: Intel-based PCs, AS/400, IBM 360/40, OS/390, Amdahl 470, PRIME, Confidential Level 6

Software: MS Office, VISIO, MS Outlook, Lotus Notes, Expeditor, HP Service Desk, ICOMS, ACSRT, SQL and numerous Mainframe applications and languages

Systems: OS, OS2, MVS, PRIMOS, UNIX, GCOS, ISPF, TSO

Methodologies: PVCS, ISO 9001 STANDARDS, CAPABILITY MATURITY MODE, Knowledge

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Colorado

Enterprise Service System Analyst II/Business Analyst/QA Test Lead

Responsibilities:

• Member of the Interactive Voice Recognition team (IVR) provided wireless engineering support with minimal supervision
• Worked directly with Customer Care, Finance and vendor, supporting IVR interface with ICM, routing, and reporting
• Facilitated meetings between business groups and IT organization to gain requirements to ensure that all long-term solutions for the IVR had been met
• Created a matrix of existing documentation to identify gaps and provide single view document status in Share Point
• Ensured all IVR documents of record were updated and maintained in SharePoint containing the latest version
• Created user test cases, test logs and test procedures for functional and user testing ensuring valid voice and routing segments
• Gathered test data and telephone numbers to be used in testing
• Facilitated testing review meetings documenting minutes and official record of testing results
• Facilitated, obtained and distributed necessary documentation for reviews of requirements, call flows and test cases with stake holders (Customer Care, Routing, Finance and IBM)
• Worked with developers and provide VISIO review and document all discrepancies based on requirements
• Document update/maintain IVR changes/request made to prepaid wireless system (Boost)
• Provided 24x7 IVR production tickets using IT service management software
• Validated tickets and request and assigned to appropriate IT group
• Managed tickets assigned to the IVR group with external vendor with in defined SLA
• Responsible for tracking all fixes/upgrades being implemented within Sprint to ensure they did not have a negative effect the IVR application
• Responsible for creating and maintaining multiple micro projects throughout the market
• Facilitated meetings to ensure successful conversion of IVR prepaid wireless system off the vendor server to Sprint server, the conversion resulted in providing two million dollars in savings per year
• Provided Project Manager authority in executive and project meetings when PM was not available

Confidential, Atlanta, Georgia

Applications Specialist

Responsibilities:

• Gathered requirements from the billing stake holders to ensure a successful roll out of new billing statements
• Established conversion keys and parameters based on business needs and desired configuration
• Worked as the application specialist to establish standards for billing configuration parameters and provided detailed documentation of all changes/updates applied to the application
• Provided QA testing to ensure accuracy of the GUI Front End
• Provided pre-conversion, go live and post conversion support

Confidential, New Brunswick, New Jersey

Senior Business Analyst

Responsibilities:

• As subject matter expert, proactively collaborated with Confidential and Confidential to critically evaluate information and deliverables to ensure accuracy of Confidential Infinys project requirements
• Gathered feedback from teams in different regions on existing requirements and also obtained suggestions for improvements documenting and reporting them to Confidential management
• Used SharePoint to coordinate with all involved stakeholders and as the “document of record” repository
• Wrote business needs document, analysis documents, business requirements and functional requirements
• Conducted discovery sections with team members in various markets to obtain user request and feedback on design elements.
• Worked closely with developers to retain/enhance system functionality
• Created project plan and time line for Confidential audit
• Met with stake holder to gather and document requirements
• Met with developer and CSG rep to review and design audit programs & process
• Developed technical specification and data mapping documents
• Created functional test cases
• Met with end- user to determine/document desired reports requirements
• Provided user testing and documented results
• Executed /reviewed reports to determine standards set by the client had been met
• Provided DST Support team high quality Use Case and test case procedures for Amdocs billing
• Reviewed business and technical requirements
• Wrote Use Case testing documentation
• Reviewed and updated existing Use Case testing documentation to ensure all standards met
• Met with test team to ensure concise accuracy of documents

Confidential, Denver, Colorado

Business/Programmer Analyst

Responsibilities:

• Implemented all facets of Corporate Data Store files to complete conversion for Confidential ’s Club
• Transformed business requirements into technical requirements and programming code
• Provided data mapping data dictionary updates and updated documentation
• Wrote system and functional test cases
• Performed testing and provided updates on issue resolution using client template
• Maintained/updated Share Point documentation
• Defined the components, modules, interfaces, and data for the system to satisfy specified requirements
• Created software design documentation in compliance with Confidential ’s Club standards
• Updated application code changes into production

Confidential, Denver, Colorado

Senior Business Analyst

Responsibilities:

• Acted as liaison for SBC telecom and third party auditor and regulatory group for multiple IT applications
• Extracted requested data from SBC systems, under the required guidelines provided in audit request group, contributing to a successful audit.
• Reviewed and analyzed non-complaint code wrote technical requirements for programmer corrections,
• Worked with discovery team to ascertain the root cause for the discrepancy and provided guidance for next step discrepancy resolution
• Reported documented discrepancies and solutions to regulatory group
• Worked directly with Customer Care, Finance, Cable and Telephony SME’s to gather/document business requirements
• Worked with the third party Application specialist and programmers to establish standards for billing configuration parameters
• Wrote conversion billing configuration setup documentation pertaining to statements for future conversions and reference
• Provided Audit and testing documenting audit/test results
• Determined the status of the project and moved it through various stages to completion, and ensured that system performance goals, customer satisfaction criteria, and service level agreements were met
• Gathered information on user needs and goals from field studies, usability studies, site visits, market researchers, support personnel and customer feedback channels turning gathered data into actionable statement design documentation
• Performed data mapping, testing and documentation in support of the conversion/development team
• Gathered test data to meet all billing statement scenarios
• Executed Quality Control over system configuration changes and testing to ensure customer satisfaction supporting processes such as taking orders, processing bills, and collecting payments, limiting Public Utilities Commission complaints and preventing billing re-runs
• Successfully implemented telephony pricing structure in all markets utilizing customized system parameter methods
• Provided onsite post implementation CSR support/training
• Transformed business requirements into technical requirements and programming code
• Provided code review for other team members
• Created software design documentation in compliance with CMM standards
• Created/documented user and system test cases in compliance with CMM standards
• Tested application upgrades ensuring accuracy of changes and documented results
• Implemented new code and procedures in compliance with CMM standards
• Maintained/updated design, system and user documentation in system shared libraries

Confidential, Denver, Colorado

Y2K Technical Specialist

Responsibilities:

• Review code and ensure compliance to Y2K standards, documenting discrepancies
• Work with the Renovation center development team reporting all non-compliance providing documentation of discrepancies
• Tested and reviewed revised code ensuring that all discrepancies code fixes met Y2K standards, recording results
• Interface with stakeholders to deliver revised code/documentation in compliance with Y2K standards

Confidential, Denver, Colorado

Senior Programmer / Systems Analyst

Responsibilities:

• Wrote technical analysis and design documents, for the re-engineering of existing software to meet telecommunication needs using ISO 9001 standards and procedures
• Transformed business requirements into technical requirements and programming code
• Created/documented user and system test cases
• Tested application upgrades ensuring accuracy of changes and documented results
• Implemented new code and procedures in compliance with ISO standards
• Maintained/updated design, system, and user documentation in system shared libraries
• Updated production application code

Confidential, Denver, Colorado

Team Lead / System Analyst

Responsibilities:

• Team lead with responsibilities for Automated Conversion Tracking System
• Gathered/documented requirement information from stake holders for new Automated Conversion tracking system
• Developed system design for new application using RTC documentation standards
• Worked with the development team to create design and system requirements for a new Automated Conversion tracking system
• Facilitated code reviews and test case reviews for Automated Conversion tracking system application documenting results
• Managed the development/implementation of the Automated Conversion tracking system application
• Team lead with responsibilities for Executive Information System
• Gathered/documented requirement information from RTC VP for Application Executive Information System
• Developed system design for new application using RTC documentation standards
• Worked with the development team to create design and system requirements for new Executive Information System
• Gathered and defined reporting requirements
• Facilitated program code reviews
• Tested and documented results for Application Executive Information System
• Managed and documented implementation/procedures for Application Executive Information System
• Provided Help Desk user support for users 24X7

Confidential, Fairfax, Virginia

Senior Programmer / Analyst

Responsibilities:

• Transformed business requirements into technical requirements and programming code for conversion and implementation of Confidential ’s Small Purchase system
• Tested application upgrades ensuring accuracy of changes and documented results
• Created Unit and System test plan documents for programs and process for the Confidential Small Purchase System
• Implemented programs for Confidential Small Purchase System
• Maintained/updated user manuals and documentation
• Provided requirements, code, software design specification and documentation for unique programs not included in Confidential standard Personnel and Payroll Systems (Billing)
• Tested application upgrades ensuring accuracy of changes and documented results
• Created Unit and System test plan documents for unique programs and process not included in the Standard Confidential Personnel and Payroll Systems
• Implemented standard and unique programs for Confidential Personnel and Payroll Systems
• Maintain/update user manuals and documentation

Confidential, Fairfax, Virginia

Senior Programmer

Responsibilities:

• Established development environments and programming languages in order to implement design and satisfy allocated requirements for Environmental Protection Agency
• Transformed business requirements into technical requirements and programming code
• Created software design documentation in compliance with EPA standards
• Created Unit and System test plan documents following Environmental Protection Agency standards
• Tested application upgrades ensuring accuracy of changes, and documented results
• Implemented application changes to Environmental Protection Agency
• Provided database updates of new elements quarterly
• Documented requirements for data base changes for the STANFINS database
• Maintained/upgraded relational data base in accordance with the Confidential standards and regulations for AS 400
• Created Unit and System test plan documents following Confidential standards
• Participated in users forum as DB subject matter expert to determine next release features
• Responsible for maintaining/updating data flows, data dictionary and release documents
• Worked with Key Stakeholders to determine Level Of Effort hours and documented results
• Gathered and documented/wrote requirements from Key Stakeholders and end users following Confidential standards
• Transformed business requirements into technical requirements and programming code
• Created software design documentation in compliance with Confidential standards
• Created Unit and System test plan documents following Confidential standards
• Tested application upgrades ensuring accuracy of changes, and documented results
• Implemented application changes to assigned Army installations
• Provided end user hands on training when necessary during implementation
• Created/updated End user manuals and documentation in accordance with Confidential standards and regulations
• Provided Help Desk resolutions to customer problems concerning Army Standard Property Book system ensuring customer satisfaction 24X7

Confidential

Senior Programmer / Systems Analyst

Responsibilities:

• Selected and implemented the appropriate utility programs in the restarting of aborted applications and implemented newly released software packages.
• Converted the Standard Army Information System applications from the IBM 360/40 to Confidential Level 6.
• Provided direct supervision of programmers and analysts assigned on the lifecycle and running of the Standard Army information systems
• Worked directly with the Confidential contractors to test and document new software for applications before they were distributed and released throughout the Confidential