SUMMARY:

• Overall progressive record of 12+ years of IT experience in diversified industry sectors including Internet Technologies. Experienced as Business Systems Analyst in development, configuration, administration, designing, testing, deployment and integration with other systems.
• Business Analysis: 8+ years’ experience as Business Systems Analyst CRM - Salesforce, sales & marketing automation, requirement gathering, gap analysis, change management, data migration, Quote to cash, Sales, Marketing, Finance, Healthcare, Insurance, Retail and Banking.
• Four+   years of experience as   Salesforce.com   Business Analyst in Business Requirements Analysis Requirement Gathering and Gap Analysis
• Worked with SFDC Visual Force Pages, Triggers, Validation rules, sharing rules, Web services, Tabs, Custom Objects, Reports and Dashboards.
• Expertise with Salesforce.com Sandbox and production environments.
• Experience with Salesforce.com Data Management using Apex Data Loader.
• Gap Analysis: Strong gap analysis capabilities which involves determining, documenting and approving the variance between business requirements and current capabilities.
• Experienced in creating Picklists, Dependent Picklist, Tabs, Role based Page layouts, Validation Rules, Email Templates, Workflow Alerts and Actions, Workflow Approval, Approval Processes
• Good experience in implementing Sales Cloud, Service Cloud and custom applications in Force.com.
• JAD: 5 years of Facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts, and IT Groups
• Data Analysis: Experienced in Data Analysis involving Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting
• Data Integration: 4+ years of Data Integration between various systems, sources, and databases. Experience in implementation of ETL methodology in Data Extraction, Transformation and Loading.
• Knowledge in AppExchange Applications for integrating with third party applications.
• UAT &Testing: 5+ years of Quality Assurance (QA) in reviewing Test Procedures, defining Test cases, reviewing &maintaining Test scripts, analyzing bugs, conducting User Acceptance Testing (UAT).
• Agile: Experienced in Sprint Review, Sprint Retrospective, Backlog Grooming, Sprint Kickoff
• Worked on Contract Lifecycle Management (CLM), Salesforce CPQ
• Experienced in Implementation of CA State Public Employee Retirement Systems (CalPERS)
• Experienced in Implementation of Oregon State Public Employee Retirement Systems (OPERS)
• Worked on CA State Workers Compensation Insurance Fund - Workers compensation SCIF
• Administration 201 training for administrators
• Quote-to-Cash certified from Apttus

TECHNICAL SKILLS & TOOLS:

CRM, Salesforce.com Technologies:  Sales Cloud, Service Cloud, Marketing Cloud, Apex Triggers, Workflow & Approvals, Dashboards, Reports, Custom Objects, Force.com, Data loader

CRM, Salesforce CRM Tools:  Change sets, Apex Force.com Data Loader, Force.com Platform (Sandbox, QA and Production), CMT- Campaign Management Tool

Marketing Automation tools:  Marketing Cloud, Adobe Campaign, Oracle Responsys - Email Marketing

Scripting Languages:  JavaScript

Databases:  PL/SQL, MS SQL Server

Project tools and applications:  MS Project, JIRA, HP Agile Manager, Team Foundation Server (TFS), BRD, FRD, HP ALM- Quality Center, Remedy, Outlook, Data mart, Informatica, EDW - Enterprise data ware house, Yotta reporting tool, HP J-Clarety, ETL- Dial, MuleSoft

Version Control Tools:  IBM Rational ClearCase

Protocols:  HTTP, HTTPS, FTP, SOAP API

Software Applications:  MS Office, Word, Excel, Power Point, MS Visio, SharePoint, Outlook, Google Sheets

Operating Systems:  Windows 2000/NT/XP

Web Technologies/Tools:  HTML, DHTML, XML, Java, J2EE, CSS

Project methodologies:  Agile-Scrum, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Business Analyst

Responsibilities:

• Currently working at Confidential in Enterprise Application Integration (EAI) program providing end-to-end system integrations on EAI - enterprise integration platform for internal business operations.
• Drive UAT by designing test catalog and being responsible for getting signoffs 
• Working on End to end implementation & support, UAT, integrations enhancements
• Agile - Scrum, Workday, Splunk, Supportforce, Confluence, Google sheets, Google docs, Web Services, Middleware software - MuleSoft, GUS

 NY

Responsibilities:

• Accomplished and delivered in all project stages and deliverables including requirements analysis, design, development and testing, data migration, integrations, user acceptance testing (UAT), deployment, data modelling, data analysis, defect & user issues resolutions, user training
• Network development CRM implementation - Data migration, Reports and Dashboards, QA testing support, UAT support, requirement gathering, analysis and design, BRD, user training documentation.
• Created custom report types and generated report using the report types.
• Created and maintained the documentation for design, migration and integration.
• End to end project implementation & support

San Francisco, CA

Responsibilities:

• Worked with Delta internal customers to identify, analyze, implement, integrate and test
• Documented functional design documents, UI wireframes, use cases, scenarios and workflow
• Worked with development team to implement functional requirement and review design
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT
• Worked on Scrum Agile development practices preferred but not required
• Worked on business analysis tools such as Jira, Microsoft Visio, MS Office, and Project.
• Scrum, Salesforce, PEGA, design, development, functional requirements, QA and functional testing, UAT, HP MetaVance benefits / claims platform, Quotation and claims processing, Customer Contact Center

Business Systems Analyst 

San Jose, CA

Responsibilities:

• Salesforce, CRM, Consumer Marketing IT, Marketing automation, Salesforce.com, Validation rules, Approval Processes & Auto-Response Rules for automating business logic,
• Marketing Campaign implementation, Marketing workflows, Automation of Marketing Campaigns, B2C, B2B, integration, Lead Scoring in Adobe Campaign (profile and activity), Lead Nurture program workflows in Adobe Campaign, compiled user stories, design & development, created marketing workflows
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT.
• Coordinated Sprint planning, Stand-ups/ Scrums, Sprint retrospective, Backlog reviews, Coordinated in UAT/QA, Data discovery- field definition, Data mapping, Agile, Informatica, JIRA

Business Systems Analyst

San Francisco, CA

Responsibilities:

• Participated in requirements gathering sessions, delivered functional requirements specification.
• Collaborated with project managers, business users and vendors and defined requirements.
• Coordinated with cross-functional teams - finance IT, worked on test plan, test cases
• Worked on Quote to Cash and supported generating quotes, contracts and invoice
• Workflow rules and defined related tasks, email alerts, and field updates. Salesforce CPQ, CLM- Contract Lifecycle Management system and processes, Salesforce.com platform, B2B, Agile, JIRA, User stories, design, development, daily Stand-ups/ Scrums

Business Systems Analyst

Pleasanton, CA

Responsibilities:

• Coordinated UAT with end users including coordination & user acceptance signoff
• Agile-scrum meetings, requirements gathering, User stories, defect mgmt., change mgmt.
• Documented functional and business requirements, facilitate requirements gathering.
• Coordinated with client Underwriters, managing project & enhancement requests as per priority.
• Designed test cases to cover System testing, Integration testing and Regression testing and UAT
• End to end support & UAT End-to-End-support for the state’s next generation system.
• QMS - Quote Management System & PAS – Policy Administration System, Claims and billing.
• Customer Portal - Price Now (claims and quotes)

Business Systems Analyst

Redwood City, CA

Responsibilities:

• Adopted Agile-scrum delivery framework, conducting daily Stand-ups/ Scrums
• Worked with Product Owner, Enterprise Architects, business owners & IT Director to document.
• User stories, business requirements and cloud operations detailed requirements & design.
• JIRA for issue tracking & User stories / requirements, AMS - Amazon Cloud Services

San Jose, CA

Business Systems Analyst

Responsibilities:

• Agile-scrum project development methodology, sprint planning, conducting daily Stand-ups/ Scrums. Developed project specifications including functional requirements, User Stories, acceptance criteria. Documented UAT scripts and coordinated with QA testing for test cases.
• Worked with product owner to plan & execute UAT. Participated in scrum activities using TFS – Team Foundation Server, mapping of SAP HR- Time and Expense data with the reporting requirements. Deloitte SAP HR system (Time & Expense) for internal accounting tracking for Federal entities

Business Systems Analyst

Palo Alto, CA

Responsibilities:

• Worked with business, analyzed the reporting requirements related Sales and Growth key metrics, Marketing and Competitive position and the associated data models of SFDC and other internal systems.
• Prepared and delivered functional specification documentation.
• Worked as an IT Business Analyst for ART (Account Review Template) – Account Management Portal & Sales management dashboard (Data extract process automation) of HP-ES data mart and HP EDW
• Successfully accomplished requirement analysis, data mapping, data definitions for various data sources (Salesforce data, Labor demand and supply, requirements gathering sessions with Business Owners
• Followed agile methodology, worked on data mapping / definition of salesforce & enterprise data mart, prepared data extract request (DERs) for data extracts from gold source / EDW into Data mart, UAT/QA handoff to business

IT Business Analyst 

Mountain view, CA

 Responsibilities:

• As an IT Business Analyst facilitated collection of requirements & prepared business requirement documents (BRD) & functional specification documents (FSD) 
• Delivered functional & business requirements for Sales and Marketing Operations team
• Prepared FBTR – Functional and Business technical requirements document
• Prepared UAT test cases, UAT plan, post-production validations, resolved UAT issues
• Worked on data migration activities, data mapping and validation rules
• Worked on minor enhancement change request –CR’s implementation release cycles. 
• Salesforce - worked on record types, validation rules, triggers, page layouts, visual force pages
• Worked on various salesforce standard objects - Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards & Reports 
• Supported Marketing operations for reports related to marketing activities
• Prepared data mapping between Siebel to Salesfoce.com objects (VeriSign migration project)
• Worked on CMT- SFDC - marketing campaign data (integration of SFDC with marketing applications)

Business Analyst

Responsibilities:

• J-Clarety is HP’s web enabled pension administration system to cover full life cycle of employee retirement system, from enrollment to benefit distribution. Enrollment to employer reporting, member accounts and benefit payments; J-Clarety supports automation of public retirement administration
• Worked with Business Process Owner (BPO) to perform UAT, test scripts, test report for membership.
• Technology/tools: MS SQL Server, Websphere Application Server IBM RAD, SharePoint

Business Analyst

Responsibilities:

• Participated in JAD sessions to gather business requirements from users & stakeholders. Documented business rules specifications (BRS) and BRD, activity diagrams and process diagrams.
• Prepared testing documents - test scripts, test summary report
• Technology and tools: J-Clarety - HP’s web enabled pension administration system
• SharePoint, J2EE Rational Requisite Pro, Microsoft Suite, Oracle, MS Visio, Waterfall, Windows

IT Business Analyst

Responsibilities:

• Work Distributor- web GUI application, worked on requirement, functional specifications, screens prototypes, test cases, use case document, user manuals, training documents.
• IBM ClearCase Java, J2EE, Oracle, Web Services, UML, Visio, MS Office

IT Business Analyst

Responsibilities:

• Lloyds Pharmacy Dispensing System project
• Worked with SME- medical doctors to prepared functional design documents
• Worked on test plans, prepared acceptance test plan as directed, QA/UAT
• RABO Bank project: - Developed test scripts and participated in functional testing, RTM

IT Business Analyst

Responsibilities:

• Marks & Spencer is one of largest Retail business group in UK having largest chain of retail stores. This project facilitates customer to make a purchase through web site as well as from stores
• production support of project using Citrix Access Server and Peregrine Support System. Participated in UAT - User Acceptance Testing and reporting using Actuate Reporting Server

Software Engineer

Responsibilities:

• Proposal Tracking System, Birlasoft USA, Deal review, GE Aero Energy, USA, Media Gravity. Software development, Develop Test cases, Functional testing, Gap Analysis, Peer review