TECHNICAL SKILLS:

• SAAS
• Java applications
• Business Process Re - engineering
• User Interface/User Experience
• System & Platform Integrations
• Pega
• Web Services
• SDLC
• COTS
• Manual/ UAT Testing
• SharePoint
• JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Georgia

Senior Business Systems Analyst

• Sr BSA working with Pega Intake team using the Pega application for a Healthcare initiative
• Leveraged Pega PRPC’s platform and software as an overall solution and application to build and establish future business processes for WMC
• Created and modified business process workflows for Pega application
• Created UI mock ups to be integrated and developed in Pega portal using Visio as a mock up tool
• Developed requirements for Development team to create rules, UI, and workflows for Anthem Cares Pega Intake system
• Developed User Stories and Acceptance criteria to assist developers and testing team complete sprint cycles
• Worked with entire team to understand and coordinate web services and system integration as it related to sprints and system development using Pega inputs and various integrated systems’ outputs
• Conducted deep analysis of current and “to-be” processes leveraging Pega application as future system
• Assisted Intake management team with sprint planning, backlog grooming, sizing, and prioritization
• Managed working sessions with the business to establish and clarify needs and requirements of current processes and future system and business needs
• Stood in as Scrum Master for daily Stand-Ups as requested by management

Confidential, Washington, DC

Senior IT Business Systems Analyst

• Lead Senior Business Analyst for Federal agency working with a Grant Management Database integration project
• Coordinated with 3rd Party COTS vendor to migrate from a legacy database to a new grant management system
• Re-engineered processes for efficiency and productivity. Served as lead for workflow implementation of future agency processes
• Coordinating JAD sessions with SMEs from agency to properly record and improve current work flows into future processes
• Managed multiple work streams within the project. Such as Application Process, Disbursement requests, Data Migration, Amendments, Integration, Monthly, Quarterly, and BI-Annual reporting, Knowledge Management
• Coordinated with ADF Product Owner, COTS vendor, as well as developing my own UAT test cases
• Coordinated, recorded, and defined UAT as well as Manual testing with implementation team from agency. Responsible for coordinating the delivery and resolution of bugs, suggestions, and software issues from agency to the vendor
• Collaborated with the development of the Rollout Strategy for the project.
• Lead one on one and group learning sessions for various phases of software rollout

Confidential, Virginia

IT Business Systems Analyst

• Worked on multiple carrier integrations simultaneously between Carrier/Partner systems and Confidential
• Captured requirements with internal and external clients. Those requirements we tracked using TFS.
• Used various face to face and group working sessions to gather, review and update requirements
• Worked with carriers and partners to help facilitate multiple Business Process Re-engineering initiatives
• Built and updated process flows to help give visual representation to different automation initiatives.
• Coordinated with various departments with Confidential such as Development, Marketing, DBA, Data Warehousing, E-commerce, Process Development, as well as Credits and Activations to ensure that all pertinent departments were represented and service throughout the project life cycle
• Experience with Agile/Scrum development processes with in-house and remote engineering teams
• Worked closely with UI designers, software architects, and product mangers to ensure all technical requirements and QA standards were met. As well as ensuring that all Business Process Re-engineering remained efficient

Confidential

Business Systems Analyst

• Facilitated the Joint Application Development (JAD) session with project stakeholders in order to capture business rules, processes and system requirements for Loan Application System.
• Solely responsible for eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis on the Loan Processing Application Project(LPAP)
• Utilized MS Visio to create various flow charts, use case and sequence diagrams to provide detailed outlines of the various actors of the system and how the various components of the system interacted.
• Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirement Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up Screens)
• Worked independently with users to define concepts and clarify Functional and Non-Functional requirements
• Worked with end-users to interpret the customer business needs and translate them into application and Non-Functional requirements.
• Served as SME for the Software Change Request Process (SCR) in order to effectively manage all change requests to the application.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Confidential, California

Business Systems Analyst

• Facilitated interviews with end users to capture user requirements, business procedures, and identify system requirements for Confidential CRM.
• Analyzed customer’s needs, and determined requirements to anticipate and resolve issues and find solutions by means of automated systems.
• Participated in JAD sessions with project stakeholders for defining business requirements for various system designs for CRM.
• Coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities.
• Participated in testing current systems to benchmark against newer redesigned systems.
• Developed and documented Business Requirements, Technical Requirements, Test Plans, and Test Cases for the Confidential CRM.
• Made frequent presentations to client and Confidential management and other personnel to present alternative path to business solutions.

Confidential, Arizona

Business Systems/ Requirements Analyst

• Served as the conduit between customer community (internal and external customers) and the software development team through which requirements flow.
• Acted as liaison between business and technical team to obtain detailed Functional, Business requirements, User’s requirements, and Business rules that made the system easier for the technical team.
• Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a general understanding.
• Collaborated with developer and subject matter experts to establish technical vision and analyze trade-offs between usability and performance needs.
• Supported configuration management team with software release information or enhancements. Managed and maintained project artifacts.