SUMMARY

Result-oriented business analyst with around 9 years of experience in business process, financial analysis, systems analysis at various cross-functional environments. Recognized for the outstanding ability to identify, conceptualize, and solve highly complex problems. Versatile and innovative, with the ability to balance multiple priorities, manage change, and effectively adapt to fast-paced environments.

AREAS OF EXPERTISE

Writing Business Requirement Document (BRD), Functional and Non-Functional Requirements Gathering, Change Management, Business Process Management

Iterative Rational Unified Process (RUP), Agile/SCRUM Development and Prototyping Model, Waterfall Model

Use Case Diagram, Activity Diagram, Data Flow Diagram, Sequence Diagrams and ER Diagrams using UML

Joint Application Development (JAD) sessions, Requirements Traceability Matrix(RTM)

Risk Analysis, GAP analysis, SWOT analysis, Cost Benefit analysis, Impact Analysis and Feasibility Analysis

Competent liaison between management, clients, and personnel; Strong team leader with extensive background managing and training junior employees

Designing Wire Frames and Mock-ups

SKILLS SUMMARY

Business Modeling Tools

Enterprise Architect 6.5/7.0/7.5, MS Visio10.0/11.0

Methodologies

Rational Unified Process (RUP), Waterfall, Agile, Scrum

Testing Tools

Quality Center 8.2/9.0, Quick Test Professional 8.2/9.1/9.2, Test Director 7.6/8.0

Microsoft Tools

MS Word, MS Excel, MS PowerPoint, MS Project, Outlook

Operating Systems

MS Windows NT/2000/XP, Mac OS X, Unix, Linux

Web Authoring

Databases

Oracle 8i/9i/10g/11i, SQL Server, MS Access, MySQL

Languages

C, C++, C#, JAVA, J2EE

Certification

Certified SCRUM Master

Project Management

Version One, Mingle, Clarity, Sharepoint

PROFESSIONAL EXPERIENCE

Confidential, Cranston, RI

Jul 2011 - Present

Sr. Business Analyst/SCRUM Master

Confidential.is anAmericanbankheadquartered inProvidence,Rhode Island, which operates in thestatesofConnecticut,Delaware,Illinois,Massachusetts,Michigan,New Hampshire,New Jersey,New York,Ohio,Pennsylvania,Rhode IslandandVermont. Confidential is a wholly owned subsidiary of theRoyal Bank of Scotland Group, with headquarters inEdinburgh,Scotland,UK.

Project : Dodd Frank Data Assessment – Reporting and Recordkeeping
The project aims to create an impact assessment for Confidential from a Dodd-Frank act perspective for Consumer Finance work stream and other affected business lines. The work streams were divided into several sections based on the 16 titles of the act and extensive data assessment was done.

Responsibilities:

• Divide the Dodd-Frank Act (DFA or the Act) in to relevant topics and sub-topic (e.g. Consumer Protection, Volcker Rule, etc)
• Conducted a series of impact assessment sessions with the affected business lines and functional units
• Conducted JAD sessions and workshops with the business and technical stakeholders and maintaining meeting logistics
• Responsible for the generation of weekly and monthly status reports which were sent to executive management.
• Conducted user interviews and correlated them with client requirements.
• Ensure coordinate and leverage other internal initiatives – Leveraging both regulatory (e.g. Basel II) and non-regulatory (Enterprise Data Warehouse).

Environment: MS Visio 10.0, Share Point, MS PowerPoint.

Confidential, Richmond, VA

Mar 2010 – Jun 2011

Sr. Business Analyst/Project Manager/SCRUM Master

Confidential is a U.S. basedbank holding companyspecializing incredit cards,home loans,auto loans, banking, andsavingsproducts. A member of the Fortune 500, the company helped pioneer the mass marketing of credit cards in the early 1990s, and it is now the fourth largest customer of theUnited States Postal Serviceand has the 8th largest deposit portfolio in the United States.

Project: Special Assets Database for BASEL II Compliance
This project serves as a per-requisite to the BASEL-II program which requires to calculate Capital One’s credit exposure in the present economy and develop front end to facilitate LGD, PD and EAD calculations.
Project : Building a data warehouse for mortgage
The main aim of the project is to build a data warehouse for the emerging mortgage sector for Capital One which will in turn facilitate reporting and analysis.

Responsibilities:

• Incorporated Agile /SCRUM Framework due to the dynamic requirements of the project.
• Worked as a SCRUM Master for sprint planning, sprint review and conducting daily stand up meetings for multiple teams.
• Updated sprint burndown chart and coaching team to transition from Waterfall to Agile development.
• Assisted Product Owner in prioritizing requirements and breaking down requirements into user stories and tasks.
• Worked as a Project Manager during the initial scope creep and scope freeze.
• Responsible for planning and facilitation of user acceptance test (UAT) developed 150+ UAT Scripts considering the different scenarios.
• Building wireframes and mockups for the clients to give them a look and feel of the UI.
• Conducted initial tests, developed test scripts and UAT tests with SME, and business sponsors
• Initiated and coordinated software development process during the overall duration of the SCRUM.
• Interfaced between programmers and clients to translate business specifications to functional requirements.
• Initiated Use Case analysis using UML, which provides framework for potential Use Case deliverables and their inter-relationship and allow maximum software reuse.
• Identified, organized, and documented the Change Request Requirements throughout the project.

Environment: Agile, SCRUM, MS Visio 10.0, Microsoft Windows 2000 Server, HTML, Oracle 9i, MS PowerPoint.

Feb 2008 – Dec 2009

Business Analyst/Business Process Consultant

Confidential is anAmericanbank holding company. The largest subsidiary is SunTrust Bank.SunTrust Bank\'s most direct corporate parent was established in 1891 inAtlanta, where its headquarters remain.

Project: Student’s Loan Division The bank also offers student’s Loan services to students who are enrolled in four year undergraduate and graduate programs in accredited universities. The bank wanted to introduce a new portal for student’s loan service. This project required migration of all data from legacy system to the new portal. The portal system is also to be connected with the student database from different universities. The project was to study the feasibility and design a massive database network and deployment of the Loan disbursement system.

Responsibilities:

• Incorporated Agile/SCRUM for the complete duration of the project.
• Assisted Product Owner in prioritizing requirements and breaking down requirements into user stories and tasks.
• Educating and coaching team on Agile practices and conducting daily stand-ups.
• Created UML diagrams such as Use Cases and Sequence Diagrams using Enterprise Architect and designed process flow diagrams using MS Visio
• Played the lead role during implementation and was the main point of contact between the dev team and the cross functional team to clarify any functional doubts. Part of the dev team working from offshore location
• Participate in JAD sessions with stakeholders and SMEs for open and pending issues
• Conducted meeting and interviews with SMEs and stakeholders to gather and clarify requirements
• Co-coordinated the UAT testing effort with the cross-functional teams and clarifying doubts
• Worked with technical staff to create, interpret and implement business requirements into technical specifications
• Documented and supported the requirements to develop the platform which enables the user to monitor his/her accounts.
• Analyze business requirements and segregated them into Use Cases and activity diagrams using Enterprise Architect 7.0

Environment: Agile/SCRUM, UML, Enterprise Architect 7.0, J2EE, Rational Requisite Pro, XML, MS Project, SQL, Oracle 9i.

Confidential, Waltham, MA

Jun 2006 – Dec 2007

Sr. Business Analyst

Confidential is a diversified national insurer in the United States. Based in Bethesda, Maryland, Coventry operates health plans, insurance companies, network rental and workers’ compensation services companies. Coventry provides a full range of risk and fee-based managed care products and services to a broad cross section of individuals, employer and government-funded groups, government agencies, and other insurance carriers and administrators.

Project: Customer Services Management
The interactive Patient Care solutions are designed to help manage hospital’s day-to-day patient information. New patient record, patient information including the condition and treatment given after the operation, discharge report to M.D and to the patient were taken care by the system efficiently.

Responsibilities:

• Identified and maintained a clear and measurable development process that was deployable throughout the enterprise by using Rational Unified Process (RUP).
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.
• Created data elements mapping using different data models for the application.
• Documented and delivered Functional Specification Document (FSD) and mapped it to the business requirements.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations and project updates using MS Project for management review.
• Efficient in documenting and maintaining change request logs and peer review logs.
• Conducted meetings with users/ stakeholders and clients to elicit, organize and document the requirements.
• Assured that all Artifacts are in compliance with corporate SDLC Policies and guidelines.

Environment: RUP, J2EE, MS Visio 10.0, Windows XP, Windows 2000, XML, MS Project, UNIX, Oracle 9i

Confidential

Jan 2003 – Apr 2006

Business Analyst

Confidential is a global financial services company of Dutch origin, providing a wide array of banking, insurance and asset management services in over 50 countries. ING’s businesses in the United States offer innovative financial products and services such as direct banking, life insurance, mutual funds, retirement plans to individual investors.

Project: Smart Works System (SWS) 
ING SmartWorksSMis a one-stop full service workstation that integrates tools, data, and information, saving you time and money. It is a sophisticated online tool that transparently integrates client account data, financial planning tools, research, trading and more.

Responsibilities:

• Developedand created many templates for the different phases of SDLC by implementing RUP.
• Developed all the Use Case Diagrams (UCD) and Activity Diagrams using Enterprise Architect 6.5
• Developed and maintained project documentations including business requirement document (BRD) and systems requirements document (SRD) using rational requisite pro.
• Responsible for the generation of weekly and monthly reports which were sent to top management.
• Conducted user interviews and correlated them with client requirements by JAD sessions.
• Communicated system impacts for marketing projects for all of the eBusiness to the Business Customers.
• Impact Analysis was undertaken to consider the number of users who will be impacted.
• Created project schedule, communication plan, tracking & reporting variables.

Environment: RUP, n- tier, Enterprise Architect 6.5, MS Excel, MS PowerPoint, MS Outlook, MS Word, MS Project, SQL, XML