SUMMARY:

• Detail - oriented and seasoned IT professional with more than nine years of experience in business analysis and project management
• Expert at overseeing large-scale projects, with proven track record of meeting project delivery and budget requirements while surpassing customer expectations.
• Adept at managing group dynamics, as well as motivating and leading high-caliber teams of professionals.

AREAS OF EXPERTISE:

• Waterfall and Agile
• Software Development Life Cycle
• Cross Functional process flow design
• As Is & To Be Business Process Design
• Sarbanes-Oxley (SOX) Compliance
• Requirements Gathering, Analysis, and Testing
• Quote to Cash Process (QTC)
• Oracle's Application Implementation Methodology (AIM)
• Configure-Price-Quote (CPQ)
• New Product Introduction (NPI)
• Process improvement
• Lead & close escalated issues

TECHNICAL SKILLS:

Operating System: Microsoft Windows 7

Programming Language: SQL | XML

ERP Packages: Oracle CRM & SCM (11.5.10.2 and R12) & SalesForce

Software: Service Now | Data Loader | HP-ALM | Microsoft Visio | Oracle SQL Developer | TOAD |HP-QC | Rally | Microsoft Office Suite

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Analyst

Technologies: Oracle

Responsibilities:

• Enabling Cloud/SaaS transactions across Cisco commerce systems by integrating SBP (Subscription Billing Platform) with CCW and Cisco’s ERP system to provide usage-based recurring billing and attribute-based pricing for all routes-to-market
• Providing solutions for the various route to market partners to order subscription.

Confidential

Business System Analyst

Technologies: Oracle E-Business Suite R12, SFDC

Responsibilities:

• Efficiently handle activities related to opportunity management, quoting, advanced pricing, config, sales contracts, TCA, CMAT and O2I
• Serve as GO-TO resource on several pricing & discounting issues
• Routinely update discounts and promotions, BCOGS, price list, and cost factors in Oracle to guarantee accuracy of approved pricing from senior management.
• Take care of model publication, product catalog and foundation setups.
• Oversee Sarbanes-Oxley (SOX) audits by internal and external companies to ensure corporate compliance with set-forth regulations
• Utilize SFDC - Oracle to support user integration, as well as opportunity and deal synchronization
• Render effectual assistance to the policy variance request (PVR) process to support non-standard term and discount triggers, approval request and notification routing, and review and approvals
• Succeeded with the execution of a solution design for Oracle quoting and pricing implementation, as well as the cross-functional integration with CMAT, configurator, legacy ERP system, customer data hub, sales contracts, and SalesForce.com

Confidential

IT Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

• Understand the requirements involving the changes to the existing order management system.
• Work with business user to gather requirements and provide solution.
• Initiated functional gap analysis and verified business rules
• Offered effectual assistance to Development and Quality Analyst teams
• Submitted business process and requirements documentation related to order management

Confidential

IT Analyst

Technologies: Oracle

Responsibilities:

• Design Proof of concept for integration
• Identified and recorded custom functionalities for pricing and discounting to be integrated with key modules, such as Quoting and iStore
• Create a custom pricing engine integrating all pricing and discounting services in Cisco
• Coordinated with a geographically-diverse Development and QA Team to handle unit and integration testing
• Delivered FSD and performed UAT

Confidential

CRM Functional Consultant Lead

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

• Took charge of creating and implementing future business model and application setup for order management, advanced pricing, and telecommunication services
• Achieved improved system performance and reduced number of defects after delivery of a documentation containing enhancements of setups, configuration, responsibility, and roles, thus providing a better solution for the current system

Confidential

Functional Quality Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

• Oversaw Oracle order management in book-to-order cycle
• Prepared and generated requirement traceability matrix; daily and weekly status reports; and test case documentation
• Delivered functional test scripts and system integration test scripts to ensure minimum high risk defects environment.

Confidential

Junior IT Analyst

Technologies: Oracle E-Business Suite R12

Responsibilities:

• Conducted gap analysis of existing functionality with the standard Oracle out-of-the-box functionality
• Rendered effectual support to post go-live operations
• Worked with the Architecture Team to support the integration of Tele Service with ERP to retrieve additional information, such as order summary and detail notes into the Tele Service Module
• Delivered FSD and provide post production support.

Confidential

Junior Business System Analyst

Technologies: Oracle E-Business Suite 11.5.10

Responsibilities:

• Took charge of documenting business requirements, functional gaps, and integration process for Oracle CRM with other Oracle modules
• Performed end-to-end process testing for service request management, as well as end-user training on various modules, including Teleservices
• Supported the Architecture Team in configuring setups and integrating Oracle CRM with the existing billing system

Confidential

Support Engineer

Technologies: Oracle E-Business Suite 11.0.3

Responsibilities:

• Coordinated with business partners and vendors to guarantee proper management of the release
• Utilized the GSMS Remedy Tool to effectively manage schedules and monitor issues
• Offered on-call support to customers on period- and quarter-end reporting
• Served as key liaison with business analysts and Implementation teams on change requests and bugs prioritization
• Provided post production support.