Senior BA Analyst with 7 years of experience in the Information Technology industry. Key strengths include requirements gathering, process analysis, project planning, tracking and delivery; estimation; issue and risk management; documentation; and setting up robust reporting, measurement, escalation and communication mechanisms.

• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems
• Actively involved in Business Process Engineering, Business Process Re-Engineering, Gap Analysis and Business Refinement Process
• Collects and defines requirements, translates into functional design documents and participates in the technical design, test planning and user documentation processes
• Participates in software design, prototyping, construction, and testing of new or enhanced applications
• Use Unified Modeling Language (UML) diagrams (Use Case diagrams, Sequence diagrams and Activity diagrams) for specifying, visualizing, constructing, and documenting the artifacts of software system
• Knowledge of iterative development frameworks like Rational Unified Process (RUP) and In-depth knowledge of Software Development Life Cycle (SDLC)
• Experience in preparing Requirement Traceability Matrix (RTM) and AS-IS and TO-BE workflows for the system under design
• Expertise in developing and maintain overall Test Methodology and Strategy, Documenting Test plans, Test Cases, executing Tests Cases and Test Scripts based on baseline requirements
• Strong analytical, problem solving and diagnostic skills, with the experience to drive the business initiatives from conception to realization

• Masters in Computer Engineering.

Project Expertise:

Confidential, CA Apr'09 - Till Date
Working as a Sr. Business analyst for Boost Customer Operations Support and Release Management team. Responsible for managing UAT activities for AMDOCs releases and off-release events for Boost Mobile

Responsibilities:

• Gather and document high-level business requirements for sView and CSM enhancements/changes and work with business owners, product managers and AMDOCs in implementing them
• Translate high level business requirements into functional specifications for the IT organization and AMDOCS development and manage changes to such specifications
• Work as a liaison between Boost business and the Care organization (which includes vendor management team, KMS team, Training team and customer base management etc) to analyze, communicate and validate requirements for changes to business processes and policies
• Works closely during UAT with Product Management, Enterprise Testing and with Business Owners of all functionality being developed and launched to ensure that quality standards are met
• Coordinate with SMEs in Boost call center UAT test execution activities, track defects and report any issues/risks
• Assist in business processes redesign in KMS in a timely and accurate fashion to support new product launches, device launches, new value added services, care programs, and system launches
• Identify needed system(CSM / sView) and process improvements and incorporate necessary changes by closely working with process owners and product owners
• Daily responsibilities include working with global SMEs at the Boost call centers, Boost production support, AMDOCs and Network teams in prioritizing and resolving the operational issues, system issues and high priority network tickets
• Use SQL queries extensively during UAT to verify that notifications(email/SMS etc) are generated in the backend tables by different event triggers

Environment: HP Quality Center 9.4, TOAD, SQL, Windows XP, C#, Java, ASP.NET, Microsoft Visio, Telelogic Change Synergy 4.7, AMDOCs billing system (CSM module), DOORs 7.1, DocShare

Confidential, VA Jun'06 - Mar'09
Working as Sr. Business Analystin the Boost Mobile Platform Ops team which enables Digital Merchants to easily sell products, ranging from standalone digital content and Java applications to network-aware gaming communities. The Boost Platform ops team is tasked with the following critical tasks, enabling content and service providers to market the availability of their products and benefit from access to a streamlined purchase & revenue settlement process.

Responsibilities:

• Work with Project Managers and Boost Business owners to document project scope and functional requirements for IT initiatives
• Identify desired system changes and work with Boost business in submitting these system requirements to AMDOCS, Qpass and third party vendors like Alactel, AirG etc
• Participate in Business requirements gathering activities and assisted in bridging the gap between requirements
• Ensure value-added service vendors (Cellmania, AMDOCS, and Calltones) are in sync with Boost business requirements and market positioning
• Create and maintain UML sequence diagrams that will assist in bridging the gap between requirements and physical design using Microsoft Visio
• Performs Regression testing, UAT testing and Cycle zero testing for new AMDOCS and Cellmania releases
• Provide reporting solutions and data metric analysis that identify business trends and results
• Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements to enable business unit to improve
• Uses TOAD to run SQL queries to extract data from the NDW target tables and prepare sales by Product report, which shows the sales of individual products for a Content Provider, in units and dollars, overall and by payment method
• Created user flow diagrams for downloading Java applications, accessing a purchased game/application, and managing access control for subscription based Applications using Visio

Environment: HP Quality Center 9.4, Bugzilla, TOAD, SQL,Windows XP, C#, Java, ASP.NET, Microsoft Visio, AMDOCs billing system(CSM module), DocShare

Confidential, CA Nov'05 - June'06
Worked as a Business Analyst in the User Acceptance Process group, which is responsible for facilitating involvement of the business in all phases of the SDLC. UAP is a continuous process that spans the full Software Development Life Cycle (requirements through successful software usage). UAT team also makes sure that all project deliverables meet stated business objectives and quality standards and each system fully meets detailed business requirements. As a part of the UAT team, involved in managing UAT process for several projects including Fraud Detector, MMS HELOC and One-Click.

Responsibilities:

• Worked with Business Owners to analyze business requirements and review/produce specifications for any new/change to technology applications using DOORS
• Liaise between business stakeholders & IT to ensure project goals & requirements are met
• Facilitated implementation of any new functionality through training sessions, demos, and the development of appropriate documentation
• Involved in developing User Acceptance (UAT) strategy and approach, which defines the business criteria to accept the system solution
• Created and maintained UML sequence diagrams for different business processes
• Monitored QA testing and reviewed/approved QA test results using TestDirector
• Performed Defect Tracking and Resolution for the defects discovered during UAT using the Rational ClearQuest tool, recommended resolutions to the business, and assist in defect resolution with PT
• Participated in Go/No Go Decision to obtain UA Sign-off, GO decision is made when end users confirm that the system has met all business objectives and requirements

Environment: Windows XP, Visual FoxPro, ASP.NET, C#, Oracle, DOORS, TestDirector 8.0, Rational ClearQuest, Microsoft SharePoint

Confidential, TX Mar'04 - Nov'05
Worked as a Business Analyst in the Call Management group, which is responsible for enabling and managing customer contact experience throughout Verizon Communications' footprint.The group is tasked with rolling out a speech-enabled nationwide voice portal (IVR application) to allow consistent and efficient customer experience regardless of geographic location or line of business. RMVP (Retail Marker Voice Portal) is an IVR system (Interactive Voice Response) that allows users to do self-serve transactions (like get account balance, get payment locations information, pay their bill etc) minimizing the intervention of the agent. Involved in software design, development and quality assurance testing of different releases of RMVP i.e. East (MDVW, NPD and NYNE) and West regions.

Responsibilities:

• Serves as a liaison between business owners and the IT organization in order to provide technical solutions for system issues
• Involved in JAD sessions with stakeholders, subject matter experts (SME), end-users, software architects and developers to work out requirements-definition and software system design methodology
• Responsible to understand business requirements, goals, and risks involved in RMVP project (IVR application) which offers pre-recorded voice prompts and menus to present information and options to Verizon callers, and touch-tone telephone keypad entry to gather responses
• Owns testing initiatives and works closely with the QA Manager and UAT lead to monitor and ensure completion of QA milestones and User acceptance testing
• Assisted QA manager, product managers in making solid *go/no-go*decisions for the launch of product releases
• Performed the Backend Testing of the Data, which is retrieved from the Server by generating SQL queries
• Performed root cause analysis, escalate issues, and work with various backend teams for testing the production issues and systems connectivity issues
• Participated in weekly UAT status meetings, CCB calls to discuss the RMVP deliverable for CR's

Environment: Weblogic 8.0 (app Server by BEA) on Linux and Sun Solaris, Windows 2000, Unix,DB2, TestDirector 8.0, PVCS Tracker, Genesys CTI technology, .Net front-end with J2EE backend (Sun Solaris), Scansoft Open Speech Recognizer, VXML, XML, Java, JSP/Servlets, JavaScript, SQL, Microsoft SharePoint

Confidential, CA June'02 - Feb' 04
Worked as a BA Analyst for the Solution Enabling Group of Intel Corporation. Involved in User Interface and Functionality testing of various Intranet projects like SOM, SCG online and Content DB on different platforms.

Responsibilities:

• Responsibilities included extensive user interaction in collecting business requirements, drafting SRS, data modeling for the system
• Participated in business requirements (BRD) analysis and JAD sessions to understand the business requirements and system design
• Write and maintain software development lifecycle documentation including Requirements, Requirements Traceability Matrix, Test Plans, and End-User and Training documentation
• Assisted QA Manager in managing all operational aspects of system releases and production maintenance, including project planning, execution, timing, functionality, and quality
• Used SQL queries to extract data from the target tables to prove the data mapping
• Used SQL statements extensively to retrieve data for Database testing
• Involved in Functionality testing, Interface testing and Regression testing during the various phases of the development
• Developed shell scripts to generate and format logs from the backend system for reporting purposes
• Responsible for defect identification, documentation, communication and following through to resolution according to business requirements

Environment: Windows NT / 2000 Enterprise, IIS, SQL Server, UNIX, ASP, COM Component, ASP File Upload component, VBScript, JavaScript, VBScript, HTML, XML, TestDirector, Quick Test Pro, PVCS Tracker