OBJECTIVE:

To serve in a company where hard work, reliability, and willingness to learn is paid off by longevity and advancement.

SUMMARY:

Working knowledge of Windows applications and software such as Salesforce.com, Excel, Access, SQL, XML, HTML and a working knowledge of many types of hardware.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Analyst Consultant

Responsibilities:

• Updating, customization, and maintenance of Salesforce.com environment.
• Implementing sandbox environments, development orgs, training orgs, and naming conventions.
• Development of triggers and classes and Apex pages.
• Creation of workflows, fields, and other administration duties as needed.
• Data manipulation using Demand tools, Apex dataloader, and Force.com explorer.

Confidential, West Point, PA

RMO/Project Lead

Responsibilities:

• Receiving updates to multiple international environments pushing information from dev environment to testing environment and then to live environment using the tools Workbench, DreamFactory, Eclipse, Apex Dataloader, Force.com explorer.
• Testing with Selenium. Running script to automate and test functionality.

Confidential, Horsham, PA

Administration, maintenance, project lead, planning, and development 

Responsibilities:

• Continuous maintenance, customization, and development of Salesforce.com CRM using custom visualforce pages and apex code.
• Integration, implementation, and roll - out of add-on applications to optimize use of the Salesforce.com environment and integration with SAP.
• Extensive experience in customization, configuration, integration, Apex, Visual Force and integration tools like Apex Data Loader.
• Extensive experience in designing of custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Defining salesforce.com sharing rules and user access privileges.
• Extensive experience in customization, configuring, deploying and integrating Salesforce.com CRM solutions.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer and Workbench.
• Migration of large amounts of data between multiple business units. Used Force.com developer toolkit including apex classes, apex triggers and visual force pages to develop custom business logic. Experienced in developing Custom Page Layouts, work flows, relationships, lookups and dependent picklists.
• Creation and maintenance of in-depth reports and dashboards. Creation of validation and workflow rules.
• Refreshing of sandbox testing areas.
• Chatter implementation.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding service to salesforce.com clients.

Confidential, Collegeville, Pa

Database Design and Maintenance/Customer Response Assoc 

Responsibilities:

• Responsible for design and Maintenance of database for customer response department via Microsoft Access and Visual Benefits.
• Updating and printing of all reports and summaries for entire department.
• Mentoring of new employees.
• First point of contact for customers, identify and address the needs of the customer.
• Mediator between the client and the warehouse.

Confidential, Wayne, Pa

Associate Researcher Coordinator/Recruiter

Responsibilities:

• Responsible for acquiring names and recruiting of qualified candidates.
• Sourced over 1000 names of potential candidates for placement in various positions.

Confidential, Malvern, Pa

Customer Service Assistant Team Leader / Assistant Training Associate

Responsibilities:

• Assist Team Leaders with general office administrative / clerical responsibilities.
• Train new employees on customer service etiquette.
• Brief all incoming and present employees on new and updated policy and procedure.
• Data transfer and input into an Access database and Excel spreadsheet.
• Report preparation.
• Time tracking.
• Prepare meeting minutes.
• Problem Solving - Mediator between Customer Service Representatives and Team Leaders.
• Address and handling all inbound customer inquiries.
• Dispatch technicians to various sites.
• First point of contact for customers - identify and address the needs of the customers.
• Mediator between the client and technician - Relay information to assist the needs of the customer.
• Maintain and correct error report tracking.

Confidential, Wayne, Pa

Database Manager/Analyst

Responsibilities:

• General office duties.
• Filling out and processing of loan documents.
• Preparing and scanning of loan documents via the Viewstar System.
• Taking insurance claims over the phone, filing the claim, and processing the claims in a mainframe system.
• Receiving surveys via the Internet, Wildcat BBS, and 1.44 floppy disk, data transfer, and input into an Access database and Excel spreadsheet.
• Responsible for quarterly and annual reports using MS Word applications.

Confidential, Malvern, Pa

Service Administrative Associate

Responsibilities:

• General administrative duties.
• Database management/development.
• Management and ordering of office supplies.
• Mail distribution.
• Backup for Executive Secretary.
• Proofreading of inter / outer office correspondence.