SUMMARY:

• Senior Program Project Manager, Director | Senior Account Manager, Director | Business Development Manager | Infrastructure, Process Management Consultant
• Successfully planned and delivered complex infrastructure and software development projects Effectively drove cross functional teams in global client - facing environment Managed over $4M in a single project budget
• 10+ years of progressively diverse experience in PMO portfolio and project management incl. SDLC, ITIL, Agile, Scrum
• Strong technical background in engineering managed services, change management, vendor management
• Expert analytical, presentation, and technical writing skills: team process visibility dashboards, P&L

TECHNICAL SKILLS:Training and Methodology: Training in Project Management (ITIL, Agile and Waterfall project management methodologies). Management Leadership Training, Negotiations, Financial plan and Budgeting. Misc. training in data center infrastructure, networks, routing and switching equipment, and enterprise video-conferencing technologies.

Database, Web and Misc.: Salesforce, JIRA, Rally, Clarity, Perforce, IBM Rational Team Concert, MS Project, MS Visio, MS Access, HTML, MySQL, UML, misc. CRM and sales database tools; Adobe Photoshop, Illustrator, DreamWeaver, SPSS/PASW, Stata, Bloomberg; and editorial design, pre-publishing text processing, image and objects collections management.

OS and Network: UNIX, MAC OS X, Windows server administration, Linux/Ubuntu. Juniper and Cisco infrastructure, transport, and transit networks, misc. network infrastructure management proprietary tools.

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Strategic Business Process and PMO Advisor

Responsibilities:

• Helping clients to become Agile and reach successfully deliver on limited budget through strategic process guidance.
• Consistently improved engineering delivery though designing project health metrics, Agile instruction, and strategic business development at Confidential- an engineering development initiative within online education company Confidential .
• Ensured successful development of advertising technology platform from inception stage as a process advisor to 3 engineers.
• Improved quality of service of Infrastructure as a Service (IaaS) team at Confidential leading change in DevOps process.
• As a founding member at racket-sports technology startup PROGE, defined dozens of critical product components, use cases. Brought and managed pivotal engineering talent enabling the use of Big Data and machine vision technology.
• Attracted over $100k of investment capital to projects in industry tech, Big Data, and Machine / Deep Learning domains.

Confidential, South San Francisco, CA

Data Center Migration and Infrastructure Project Manager

Responsibilities:

• Put together a data center migration tracking tool and methodology for stakeholder engagement.
• Developed stakeholder engagement methodology to ensure successful global teams collaboration during data center move.
• Defined, owned project dependencies as part of strategic change management visualizing and minimizing systems conflicts.
• Made substantial contributions to: i) applications and systems discovery and systematization effort; ii) proof of concept (POC) and roadmap for new technologies rollout across Confidential.

Confidential, Burlingame, CA

Program Project Manager

Responsibilities:

• Implemented program portfolio governance to support global infrastructure and services sales team.
• Defined and systematized account management practices through project dashboards, reporting directly to Sr. VP.
• Ensured steady delivery of technical services behind strategic initiatives improving Confidential s product offering.
• Enabled successful cross - functional teams engagement in client-facing environment removing operational constraints.

Confidential, Saratoga and San Mateo, CA

Program Manager

Responsibilities:

• Drove Codeminders business development continuously building relationships with strategic clients and partners.
• Increased ROI and reduced pressure on client s resources through effective technical leadership over 25 remote engineers
• Translated complex product technology concepts into reports and presentations reporting directly to VP of Engineering.

Confidential, Brisbane, CA

Customer Success Manager

Responsibilities:

• defined and measured customer success effort for dev tools SaaS company.

Confidential, San Mateo, CA

Scrum Master

Responsibilities:

• consistently drove up to 4 teams within big data and VM infrastructure management startup.

Confidential, San Jose, CA

Senior Program Manager

Responsibilities:

• Provided strategic program management to marketing team for Cisco Confidential Social collaboration platform.
• Created and maintained process management methodology through uniform projects taxonomy, program portfolio governance, portfolio progress tracking, and organized knowledge management documents structure.

Confidential, San Francisco, CA

Technical Project Manager

Responsibilities:

• Managed operations and data center infrastructure projects for Japanese - owned mobile gaming company.
• Successfully designed and delivered on time a new data center project reporting directly to VP of Infrastructure.
• Saved over 30% in Confidential and Confidential costs through strategic negotiations and vendor management.
• Drove strategic and change management initiatives, through understanding of complex infrastructure systems, managing efforts around Local and Wide Area Networking, data center architecture, power, cooling, and systems monitoring.

Confidential, Mountain View, CA

Program Manager

Responsibilities:

• Implemented network provisioning and connectivity projects over $5M in quarterly service costs, enabling faster and lower cost of Google s services delivery from data centers to end users. Delivered business intelligence and site selection research as part of program initiative to fulfill Google s needs for data center capacity.
• Delivered network provisioning projects reducing lead - time and network infrastructure operations costs.
• Built analytical models to determine optimal deployment locations for Google s high capacity data centers.
• As a principal contributor, developed a comprehensive data center total cost of ownership (TCO) model leveraging industry domain knowledge and use of business environment data from economic development agencies globally.