PSC Analyst Resume

SUMMARY:

Cheerful and eager individual experienced in customer service in a hospitality setting.
Ability to keep pace in a high - volume environment while remaining poised, calm, and friendly.
Excellent interpersonal and communication skills, including written and oral.
Proficient computer skills, such as Microsoft Office Suite.
Strong work ethic. Punctual and dependable.
Strong organizational, problem-solving, and analytical skills.
Self-starter and enthusiasm for learning new programs.

PROFESSIONAL EXPERIENCE:

PSC Analyst

Confidential

Responsibilities:

Temporary contractor on behalf of the Confidential
Assist school districts with data submission by providing policy guidance from the Confidential
Respond to email messages, web inquiries, and or phone calls for customers seeking help
Tasked as assigned analyst for over 40 large school districts, each ranging from 40 - 80 schools
Track each incoming support case with Enterprise Wizard ticketing system
Responsible for outreach to school districts to alert them of the federally mandated data collection

Data Entry Independent Contractor

Confidential

Responsibilities:

Shift Manager

Confidential, Herndon, VA

Responsibilities:

Conducted staff throughout service
Kept lines of communication open between FoH and BoH by relaying messages/requests
Assisted where needed in various areas i.e. kitchen, bar, dining room
Enforced all mandated health and safety protocols throughout restaurant
Input and filed invoices in addition to any other administrative tasks needed

Assistant Manager

Confidential, Fairfax, VA

Responsibilities:

Interacted with guests to ensure quality experience and handling any opportunities that arise
Effectively communicated with staff regarding daily events and service standards
Coded invoices and kept track of kitchen's food costs
Performed other duties as requested

Hostess

Confidential, Falls Church, VA

Responsibilities:

Used greeting, seating, and waiting list procedures in a friendly manner
Performed data entry tasks and filed invoices for management
Had sufficient knowledge of menu to execute suggestive selling techniques with all guests