TECHNICAL SKILLS:

Requirements Analysis HTML CSS PHP Objective - C SQL JAVA Desktop Support Active Directory Microsoft Office Access Servers/Desktop support LAN WAN Ubuntu MAC OS X Windows Drupal Content Management System (CMS) TYPO3 Content Management System (CMS) Visio Project PRPC: BPM HPQC Mainframe PEGA Systems CITRIX WebEx IBM Mainframe Software Development Life Cycle (SDLC): Agile, Waterfall, Scrum Automation Tools Unified Modeling Language (UML) VMware Veeam EMC Avamar

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

IT Business Process Analyst

Responsibilities:

• Liaison for the global network operations center( Confidential ), monitoring tools, security, and server teams to provide business process knowledge and application end user support. HP Operations and Orchestration(HP OO) - Install and configure HP OO, Research, design, build, and test workflows which automate daily tasks, Design, write, and test integration between OO and 3rd party applications using common software languages and scripting environments (Java, C#, JavaScript, .Net), and Test, Debug and fix problems found in existing workflows and integrations
• Created and documented network diagrams for data centers using Visio Identify user requirements and document requirements in the form of user scenarios and metrics Assist with design, development, and with deployment of business processes.
• Perform data archiving, migration, backups, and restoration using VMware Veeam, EMC Avamar, and Microsoft Exchange Console.
• Monitor routine processing of jobs, including physical verification of system activity and notify appropriate user.
• Configure Crystal Reports using HP OpenView Reporter, Microsoft SQL Server Management Studio, Microsoft Visual Studio.
• Maintain application support processes and requests for Confidential .

Confidential, Houston, Texas

Business System Analyst

Responsibilities:

• Implemented full project life cycle including gathering, analyzing and documenting requirements for design sessions; build verification and testing; systems implementation and production support.
• Gathered and documented requirements from team leads, project managers, Senior managers, Vice Presidents, and Senior Vice Presidents in the form of user scenarios, metrics, KPIs, reports, and dashboards.
• Developed and managed artifacts including business processes, process modeling, data conversion and configuration requirements.
• Translated business requirements into technical terms to promote business objectives with quality control/assurance teams, software development teams, and technical managers.
• Performed gap and business alignment analysis of current systems and evaluate the benefits of implementing new systems.
• Partnered with software developers to design and apply new features that increase efficiency for the future state of the company.
• Interacted with managers, Vice Presidents, Senior Vice Presidents to prepare Business Process Reengineering documents.
• Trained and mentored business analysts on systems, processes, documenting requirements, and business requirements gathering tool.
• Supported and provided knowledge on systems to managers, Vice Presidents, and Senior Vice Presidents during User Acceptance Testing.
• Provided demos and presentations to users, team leads, managers, Senior managers, Vice Presidents, and Senior Vice Presidents.

Confidential, San Antonio, Texas

Business Analyst

Responsibilities:

• Transformed IBM Mainframe COBOL to Java or .Net. Worked with clients to improve technical and business infrastructure using software business requirement automation tools.
• Interpreted client needs and created technical solutions for current market trends to increase profits and decrease costs.
• Provided detailed analysis to validate automatically-generated Business Rule Templates.
• Consulted with software developers, Senior Managers, and Vice Presidents to define project scope and technical objectives.
• Created business process diagrams that shows the flow of technical processes throughout client’s company.

Confidential, Austin, Texas

Systems Administrator

Responsibilities:

• Designed and implemented an iPhone application called PaceLogger to tracks a user’s commute for a transit company using Objective-C.
• Schemed and managed the corporate website using TYPO3 Content Management System.
• Created and maintained company Intranet using Drupal Content Management System.
• Installed Spark Instant Messaging using an Openfire Server and trained employees on how to use the program.
• Managed Active Directory by setting up user accounts, resetting passwords, modifying permissions and distribution lists.
• Defined corporate technology needs and implemented requirements. Provided support to clients and team members including major repairs and removing computer viruses.

Confidential, Austin, Texas

Senior Operations Manager

Responsibilities:

• Managed and trained 20 quality control representatives including the Quality Control Manager.
• Advised upper management of work progress, resolved problems, and created quality training procedure documents.

Confidential

Quality Control Manager

Responsibilities:

• Supervised a team of 12 Quality Control Representatives.

Confidential

Quality Control Representative

Responsibilities:

• Checked consoles and reported issues