SUMMARY:

• Sr. Business Analyst Professional with over 8 years of expertise in the Healthcare and Financial domains.
• Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency.
• Highly experienced in working with the development as well as the business side to create complete technical and functional specifications.
• In - depth understanding of the Trade Lifecycle right from trade origination to trade settlement for Fixed Income, Equities, FX, and Derivatives.
• Strong understanding of the payments, overpayments, and repayments in case of the Federal and State provided family assistance programs.
• Understanding of Portfolio Wealth Management and Performance Reporting.
• Experienced compiling data validation and augmentation for back office processes.
• Hands-on expertise in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, & Timing Diagrams.
• Proficient in Data Mining, Data Mapping and Data Modeling, and good understanding of the ETL.
• Excellence in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, and Systems Requirements Specification.
• Professional experience of all phases and methodologies of System Development Life Cycle (SDLC) including Waterfall, Agile/Scrum, RUP.
• Extensive experience in working with SDLC Methodologies like Agile, Waterfall, and RUP.
• Proficiency in writing Test Plans and Test Scripts.
• Working knowledge of report generation from Business Objects, Cognos & Crystal Reporting.
• Worked with the project team to determine appropriate test plans and deployment plans, and supported product launch.
• Results oriented professional with a proven ability to create and deliver effective solutions.
• Multi-tasking skills and the ability to balance multiple priorities and keeping up with project scope changes.
• Strong analytical, organizational, and incident solving skills.

TECHNICAL SKILLS:

• RUP, UML
• Agile, Waterfall
• MS Visio, MS SharePoint
• MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)
• Rational Requisite Pro
• Rational Clear Quest
• HP Quality Center
• Test Director
• Azure, DOORS
• Windows 95/98/NT/2000/XP/ Vista/7
• SQL, HTML, XML
• SQL Server
• Oracle SQL Developer
• Oracle Data Modeler

PROFESSIONAL EXPERIENCE:

Sr. Business Systems Analyst

Confidential, Chicago, IL

Responsibilities:

• Worked with stakeholders to identify and document the business/functional/report requirements.
• Involved in the GAP Analysis of the current system and the future state.
• Created front-end design document to capture UI requirements using wireframes and working prototypes.
• Identified the documents required for the project to be SDLC compliant and created a project plan to ensure the timely delivery of all required artifacts in line with the project delivery timelines.
• Created Business/Functional Requirements Document based on the needs and details identified.
• Created Technical Specifications Document for raising Requisition Request, Requisition Tracking, Invoice Creation, Voucher Creation, Generating Payments, Report Generation, etc.
• Completely involved in understanding the reporting requirements and prepared Report Specifications Documents that would provide the development team a clear understanding of the structures and the formats for the 13 reports to be developed.
• Involved in managing Data Modeling project from Logical Design and implementation of Sybase Database.
• Responsible for creating data mapping documents for different requisition types and identifying the reference data elements.
• Delivered relevant data extracted from data marts using SQL Queries to test the transaction, valuation and performance reports; contents & layout in BUAT; and collecting all the data in SharePoint.
• Worked with the testing team in defining Test Cases and Test Scripts for the project. Acted as a reviewer and approver for these Test Cases.
• Worked with the Payment Services and Administration Services UAT team in defining the User Testing scenarios.

Environment: Windows 7, Oracle, Java, MS Office 2007, MS Visio 2007, MS Project 2007, UML, MS SharePoint, Azure.

Project Manager/Business Analyst

Confidential, Dallas, TX

Responsibilities:

• Opened WRM (Work Request Management) for different projects and activated them.
• Captured User Stories of the end users regarding what the user wants to achieve.
• Developed User Stories to influence the development of the software.
• Created various templates for the benefit of the project such as Requirements Template, FRD, Status Report, Meeting Templates, Project Plan, Sizing Estimate, Target, and Status Updates.
• Supported the team in creating milestones and approaches for lines of businesses impacted to gain concurrence of requirements gathering process through analysis and high level interviews for each project.
• Created and maintained Meeting Minutes/Issues Log and ensured timely resolution of all outstanding items.
• Acted as a liaison between Technology and Business for clear and better communication.
• Consulted with Systems Analyst to create Technical Specifications and development to assure traceability to Business Requirements Document.
• Worked with business to identify business process changes and documented processes with Visio for Web projects.
• Consulted and created manual solution/justifications to support Legal/Regulatory/Reputational Impacts.
• Led every line of business groups in sessions to do a Gap Analysis of existing processes and created Visio flows for operational processes needed to support the deployment of directives and alignment of the projects.
• Completed weekly and bi-weekly status reports for the clients demonstrating the completion of projects. Oversaw Code Deployments and installations. Drafted all Documentation/Installation Guides.
• Responsible for gathering, documenting, and managing business and design requirements for conversion and the infrastructure of automation of Various Web related billing system.
• Prepared Validation steps for the benefit of the Business and Development team.
• Walked with the Business and Developers when the deployments were made and ensured to validate the steps in the absence of the LOB.
• Coordinated UAT with multiple LOB's.
• Led and documented data mapping sessions for all order types including prioritization and Gap Analysis for conversion teams and project teams to serve as a key document for successful automation and conversion.
• Prepared and secured approval for Vision and Scope documentation from Executive level approvers.
• Managed documents on SharePoint and created a whole new SharePoint for all the projects enabling the team to coordinate and retrieve documents.
• Prepared weekly status reports to upper level management.
• Supported the Vice President by managing action items from JAD Sessions.
• Assisted client in developing content and training materials, recommended enhancements and identified new business requirements.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.
• Assisted with User Testing of systems and developing/maintaining quality procedures, and ensured that appropriate documentation was in place.
• Facilitated brainstorming sessions and conducted meetings to elicit requirements from the Business Partners, Sponsors, and Users.
• Facilitated Joint Application Development (JAD) sessions involving the management, development, and user teams for clarifying requirements and facilitating better communication.

Environment: MS Visio, Agile, MS SharePoint, SQL Navigator 5.1.1, SQL Server 2003/2005, ASP.NET, Work Tracker/TFS.

Business System Analyst

Confidential, Tampa, FL

Responsibilities:

• Used UML Diagrams for data capturing activities which required working with SMEs to ensure consistency and accuracy of data during the data loading process and that the data passes validation and integrity constraints with corporate database repositories.
• Involved in process analysis and defined executed data migration plans for local data for global applications.
• Worked with 837, UB92, UB04, CMS 1500 claims and HIPAA 834 835, 270/271, 276/277, 278 transactions.
• Database support that included activities required correcting, deleting or summarizing the medical history of members as well as provider information.
• Collaborated on the development of user requirements and design specifications using standard UML techniques such as Use Cases and Activity, Sequence and Class Diagrams.
• Conducted JAD sessions, focus groups, and individual interviews to facilitate elicitation with regards to analysis, specifications, and design of the relevant business processes and systems.
• Thorough understanding of health benefits products assisted in consolidating the summary of benefits.
• Executed Smoke, Functional, Integration, End-to-End and Regressions Tests in each environment by tracking the test status in Quality Center (Test Director).
• Applied advanced Excel skills (pivot tables, macros, lookups, charts) and Access database querying skills in streamlining and automating accounting processes.
• Documented detailed business, functional, and User Interface system specifications using standardized company templates for the business, development, and QA team.
• Built relationships with Information Systems and other relevant business partners, balancing practicalities with innovative and efficient business systems solutions.
• Helped developers with the following list of HIPAA-EDI Transaction Code Sets: 837, 835, 270/271, and 276/277.
• Created Test Cases and performed manual testing of the functionality of the application by inserting varying data on different test runs.
• Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through Test Cases.
• Developed Forms and Reports for reporting.
• Produced clear user manuals and training guides for User Acceptance Testing (UAT) and deployment for end-clients with systematic instructions and created appropriate GUI screenshots.

Environment: SQL Server, UML, Rational Requisite Pro, Test Manager, Clear Quest, Windows XP, MS Visio, MS Access, MS Project, UAT, JAD, UML Diagrams.

Business Analyst

Confidential, Franklin, MA

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted user interviews, gathered requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive Requirement Analysis including Data Analysis and Gap Analysis.
• Designed and developed project document templates based on SDLC Methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Developed Business Requirement Specification Documents as well as a high-level project plan.
• Involved in technical writing including analysis, review, and approval of the trading system documentation.
• Participated in JAD sessions with relevant business units to optimize workflow.
• Assumed ownership of Use Case Diagrams, Use Case Narratives and other various artifacts.
• Assisted PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Involved in writing training manuals.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management, and Mitigation.

Environment: UNIX/Oracle Platform, MS Visio, RUP, Rational Rose, JCL, Rational Clear Quest, Wealth management, TLM, SQL, ITIL, Rational Clear Case.