SUMMARY:

• Over 10 years of work experience as Business Analyst and Lead Quality Analyst on large and time boxed projects with strong domain knowledge in Health Care Provider and Payer, Commercial, and Investment Banking, and Travel & tours industries on their onsite and offshore projects.
• Extensive Functional & Technical experience on Central Reservation System, developing Loyalty Program management System including System Integration among the channel connect business layer, and property management system. Also having extensive experience on Oracle Supply Chain management experience.
• Gained extensive experience on effective management of the Loan Portfolio Management (LPM), the Loan Function, and Safety all around the whole loan cycle to identify and control risk throughout the credit process
• Extensive experience in writing user stories, organizing technical review meeting, attending Story Grooming Session and facilitating to development and QA teams for more clarification and coding support.
• Extensive experience in writing test cases, handling testing activities, executing test activities, and writing test report. About 8+ years of work experience in managing, handling and executing test cases for different projects under the agile scrum software development methodology. Also having considerable amount of experience on waterfall methodology as well.
• Having work experience and expertise level knowledge on different applications e.g. ERP Financials, Oracle Billing and Invoicing System, Dynamics AX, OPMS, HRMS, WorkDay Loan, The Loan Office, Magic, Coordinator Mouse, PREP, BlueSource, TSO, Availity, VDR, and also used Clarity PPM, Sharepoint 2013 and 2010, Lotusnotes, Webex, citrix, and NetMeeting for communication and information.
• Having hands on skill and in - depth knowledge on professional ERP Solution with business processes, configuration, modification and other functions for maximizing productivity.
• Worked on Accredited Standards Committee X12 ( ASC X12) standard EDI transactions and integration (270/271 Benefit Inquiry- Eligibility, 276/277 Status Request- payment advise, 278 Request for Review/Response, 834 enrollment, 835 Payment/Advice, 837 Claims integration, 837P Claim: Professional, 837I Claim: Institutional, and 837D Claim: Dental).
• Excellent knowledge in Corporate Finance, Investment Banking, Credit tracking, Asset Management, Wealth Management, Derivative products such as Options and Futures, Swaps and Swap Options involving Credit and Interest rate and other OTC derivatives, Fixed Income, Trade Life Cycle, FIX protocol, Mortgage, Insurance, Bonds, Section 508, Sarbanes Oxley Act (SOX), and GAAP.
• Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements and documented and assisted the QA Team with the Test Plan. Also worked on different types of testing in different environments e.g. UAT, UIT, and SIT testing including regression, parallel, load runner and many of other testing techniques.
• Have experience on Mainframe testing, Batch Testing, Cluster Testing, SQL server 2005 and 2008R2, API ON Boarding and API, SOAP UI and Validation testing.
• Worked on Defects management including analysis, retesting, verifying, and approving process. Used Rally and HP QC /ALM for testing purpose. Worked as a HP QC administrator as well.
• Extensive knowledge and working experience in Software Development Life cycle (SDLC), Project Life cycle, Business Process Modeling (BPM), Joint Application Development (JAD), Six Sigma and in Software Development Methodologies including Rational Unified Process (RUP), Waterfall, and Agile.
• Extensive knowledge in converting business requirements into UML diagrams using Rational Rose and MS Visio and also managing and tracking those requirements.
• Experience in process modeling using Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams.

TECHNICAL SKILLS:

Business Tools: Epic, Retalix, Proxis Store Manager Classic, TeleTracker Business Suite, Amadeus, Sabre, NotePad++, Adobe Acrobat, The Loan Office, Business Explorer, Rally, Toad, Data Warehousing, WCM, Adobe CQ5, Lotus Notes, Dynamics AX, IVR System, Availity, BlueChips, FEP Express, Kofax, SharePoint, Sabre GDS, Amadeus.

Testing Tools: HP Quality Center/ALM, SoapUI, REST API, QTP/UFT, Load Runner, Rally, JIRA

SDLC Methodologies: Waterfall, Agile Scrum, RUP, Six Sigma

Claim Adjudication support Tools: BlueChip, FEP Express, Epic, VDR data System, BlueSource, Coordinator Mouse, ezclaim, ARC Memo Manager, PUTTY, WinSCP

Financial: SAP/FICO, Quick Books Pro, ARC Manager, MS Excel Financial, Double Entry Book Keeping System tools: General Ledger, Profit and Loss Account, Balance Sheet, Bank Reconciliation, Forecasting and Budgeting, Oracle ERP, ADP, Paychecks, ResortSuite, MemberPride.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Worked as a Scrum master as well for two system integration projects; SynXis CRS to Olson, and Individual clubs to Club Corp SynXis CRS to Property Management System (PMS) along with different channel connects e.g. Voice Agent (VA), CRM, and other operating partners e.g. AVAYA, TREC and Ecommerce platforms.
• Worked on OPMS, Oracle ERP, Paychex, HRMS, Dynamics AX, and other financial tools including strategic investment plan of the company. Also, worked on IVR system to collect customer responses and facilitate two-way dialogues.
• Lead daily stand-ups and scrum ceremonies for two scrum teams. Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Version One. Work with component teams to resolve issues.
• Worked on testing of wireframes at many levels and for many projects, created the user-centered design mainly on IBM System Mainframe (AS/400), COBOL, java and Oracle Mainframes (Z/OS), Web Services, including Oracle Transparent Gateways, COBOL CICS Gateways, and VMWire Machine.
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices. Also, Facilitated as a Scrum Masters to its offshore teams in India.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Implemented ‘Planning Poker’ Scrum methodology to plan for product backlog by filling the wish list (numbers).
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Implemented Issues Tracking in Version One to effectively track impediments against user stories.
• Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within Sabre.
• Established the automated loyalty management systems for optimization of goodwill and revenue. For the purpose, established the loyalty driven automated pricing systems for Wyndham line of hotels where customized ‘Free Night Stay (FNS)’ and ‘Point and Cash Redemption (PAC)’ were established as of major Loyalty tools for its dynamic pricing.
• Worked on System Integration among SynXis CRS to Olson, and SynXis CRS to Property Management System (PMS) along with different channel connects e.g. Voice Agent (VA), CRM, and other operating partners e.g. AVAYA, TREC and Ecommerce platforms. Also, successfully implement Microsoft Dynamics AX 2009 ERP software.
• Worked on functional flow of integrated application system including ERP Financial, Home Office and Vendors applications. Also, created change request and complete the change management cycle.
• Handed over project artifacts and sat with development and testing team to facilitate them.
• Attended one to one meetings, conference call meetings, client site meetings, and used other means of communication to gather project requirements.
• Having extensive experience on writing User Stories, attending ‘Technical Review’ session, defending user stories in ‘Grooming Session’, and participating the ‘Sprint Planning’ session.
• Providing continue support to development and QA teams, clarifying on acceptance criteria, happy path, inputs and expected outputs, and other confusions.
• Conducted interviews, meetings and JAD sessions with project management, technology people, business people, users, advisors, and finance people during the Requirement Gathering process. Reviewed the Business Requirement Documents (BRD) with the cross functional team to analyze the High Level Requirements.

Hardware/Software: Altove XML SpyAPI, CA Rally, Sabre GDS, Amadeus, team SharePoint, Dynamics AX, Oracle Financials, ERP Tools, ADP, Paychecks, Control Center, XML, SOAP UI, SQL, Mainframe AS400, Sabre Outlook, Primavera, Oracle SCM, Travel Spec Documents, VB Scripting, and Microsoft Office package.

Confidential, Denver, CO

Sr. Business Analyst/Scrum Master

Responsibilities:

• Started working from HLR (High Level Requirement). Coordinating project team, and following Structured Approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed.
• Implemented Agile Scrum Methodology throughout the organization to improve communications between technical and product management teams to provide more transparency across different departments.
• Worked with stake holders / product owners to prioritize the requirements for sprint. Empowered teams to self-organize and grow cross-functionality and facilitated scrum ceremonies (release planning, grooming, sprint planning, retrospectives, daily stand-ups, etc.
• Used ‘Planning Poker’ in the grooming session to plan for product backlog by filling the wish list (numbers).
• Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings. Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• Worked as a national team member, and covered creating and defining paper intake batches including scanning, error analysis, loading and storing paper claims in to the EDI format. Also worked on WCM to establish the consistency.
• To retrieve and send out recently loaded batches to different trading partners e.g. Relay Health, Apria, MedQuest, Stratos and others. Worked with trading partners on Health Reimbursement Arrangements (HRA), Flex Saving Arrangements (FSA), and Health Savings Account (HAS).
• Leveraged extensive industry and domain experience to identify and suggest best practices. Developed process flow depicting business activities, and performance metrics, also worked on utilization of Modified off-the-shelf (MOTS) and Commercial off-the-shelf (COTS) Products.
• Extensively worked on Healthcare Financial Side by establishing Confidential ’s Epic based clinical solution, worked on complete ‘Revenue Cycle’ from patient account creation to payment.
• Worked on CRM including creating, testing and implementing its functionalities, and fixed Identity and Access Management (IAM) capabilities on it.
• Worked on COBOL Mainframe, TSO, And VB Scripting. Also, handled the Quality Assurance activities to execute the mainframe testing together with databases, screens, reports, and auxiliary files.
• Worked on EDI Transaction 834 that has been specified by HIPAA 5010 standards for the electronic exchange of member enrollment information, including benefits, plan subscription and employee demographic information. Worked on defining and managing Electronic Health Record (EHR), Health Information Exchange (HIE), Health Exchange (HEX), Protected Healthcar Information (PHI) and Healthcare reform processes.
• Followed the Agile Scrum SDLC Methodology and coordinated the project team for JAD and BRD Sessions through documentation to the testing phases.
• Prepared Functional Design Specifications (FRS) employing Use case scenarios, sequence diagrams, DFDs and class diagrams. Proficiently working on java, XML, VB Scripting, and Unix, and also worked on SOAP UI, Rally and HP QC and QTP as well for different test cases.
• Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements.
• Documented and assisted the QA Team with the Test Plan. Also worked on different types of testing in different environments e.g. UAT, UIT, and SIT testing including regression, parallel, load runner and many of other testing techniques.

Hardware/Software: EPIC - TAP 110 (Core) and TAP 112 (Claims and Contracts), Epic Hyperspace and Text, Rally, java, Linux, PUTTY, CRM, Availity, WinSCP, Notepad ++, Adobe CQ5, Epic Mainframe, Dynamics AX 2009 ERP, Citrix, Kofax, SharePoint, HEDIS, MS Visio, MS Project Professional, MS Project, Lotus Notes, WebEx.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Accomplished in establishing strong partnerships by proactively supporting knowledge sharing within team and across division; interested in continuing to liaise between executive, management, and cross-functional technology teams.
• Worked on effective management of the Loan Portfolio Management (LPM), the Loan Function, and Safety all around the whole loan cycle to identify and control risk throughout the credit process
• Extensively worked on analysis of past credit activities of the customers, approving, partially approving or denying loan requested amount, and carefully monitoring loan performance after disbursement.
• Worked on IVR system to g ather customer information and match it with data stored in company CRM and back-office systems to collect customer responses, and to facilitate two-way dialogues with customers.
• Created business use case, functional (FRS) and technical specifications for Loan and Investment Management Centre.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining to completion of Wealth Management cycle.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the AGILE methodologies.
• Followed The Information Technology Infrastructure Library ( ITIL ) 2011 edition described processes, procedures, and tasks to establish a baseline for planning, implementing, and measuring the project activities.
• Followed the holistic approach to cover Cash Management, Investment Banking, Mortgages, and Wealth Management.
• Worked on relevant software modules such as G/L A/P A/R fixed assets payroll and Loan and Mortgage. Also used ERP software solutions such as EnterpriseOne 9.2.
• Created different diagrams and charts including Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio during the project planning phase.
• Scheduled meetings with developers, system analyst and testers to collaborate resource allocation and project completion. Performed UAT on business requirements, technical specifications and product knowledge.
• Interviewed business experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical communities.
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Played a Major role in Interface testing both functionally and manually, and also developed strategies with Quality Assurance group to implement Test Cases in HP QC/ ALM.

Hardware/Software: VM Wire Player, VLC Player, Managementservlet, Unix, java, Oracle 11g, ERP Enterprise, WebEx, NetMeeting, ShareDrive/SharePoint, USAMail, Customized Outlook, MSP, HPQC/ALM, HP Diagnostics, QTP, Visio, PPP, Rational Rose, Clear Quest, Microsoft Project, Oracle, UNIX, MS Excel, MS Access.

Confidential, Abilene, TX

Business / Quality Analyst

Responsibilities:

• Modified and used Project Templates to gather the requirements and carry on the project. Also w orked on legacy transformation methodology including the tasks, models and techniques especially on UAT, UIT and SIT Environments. Also lead the QA team to execute the mainframe testing together with databases, screens, reports and auxiliary files.
• Worked on healthcare reform process and procedure for Confidential project.
• Worked as a SME on Affordable Care Act (ACA), HL7, Medicare, Medicare Advantage, MediGap, HIPAA, HIE, HEX, EDI Transactions, EHR and all other compliances.
• Worked on Special Needs Plans (SNPs or Snips) approved by Medicare to provide care to low-income seniors who are receiving prescription drug benefits from Medicare instead of state Medicaid programs.
• Coordinated the project team for JAD and BRD Sessions, and documentation for different projects including SOA model projects.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Prepared Functional Design Specifications (FRS) employing Use case scenarios, sequence diagrams, DFDs and class diagrams.
• Worked on different claims and claim adjudication systems including Inter-Plan Teleprocessing Services (ITS), Health Reimbursement Arrangements (HRA), Flex Saving Arrangements (FSA), BlueCard Program, BlueExchange transactions, and Health Savings Account (HAS).
• Documented and assisted the QA Team with the Test Plan. Also worked on different types of testing in different environments e.g. UAT, UIT, and SIT testing including regression, parallel, load runner and many of other testing techniques.
• Worked on Defects management including analysis, retesting, verifying, and approving process. Also, Worked as a HP QC administrator.

Hardware/Software: FEP Express, Availity, BlueChip, PRAP, VDR, Rally, BlueSource, Availity, CM Mouse, System Magic, SharePoint, MS Visio, MS Project Professional, MS Project, Lotus Notes, WebEx, and Microsoft Office package with Blue’s Outlook Express and Blue’s Link.

Confidential, Detroit, MI

Business System Analyst

Responsibilities:

• Developed the High Level Project Requirements (HLR) for a very large project.
• Modified and used Project Templates to gather the requirements and carry on the project. Also w orked on legacy transformation methodology including the tasks, models and techniques.
• Worked as a SME on Medicare, Medicaid, EDI Transactions (270/271 Benefit Inquiry- Eligibility, 276/277 Status Request- payment advise, 278 Request for Review/Response, 834 enrollment, 835 Payment/Advice, 837 Claims integration, 837P Claim: Professional, 837I Claim: Institutional, and 837D Claim: Dental), HL7, HIPAA, PHI, EHR, HIE,, ICD 9 &10, and all other compliances. Also, worked on Medicaid Management Information Systems ( MMIS ), and Medicaid Information Technology Architecture (MITA)
• Worked on web server IIS (Internet Information Services) 7.5 to create and manage Web sites, and share and distribute information over the Internet. Also worked on SQL Server Reporting Services (SSRS) 2005 and 2008 R2 to prepare and deliver a variety of interactive and printed reports
• Coordinated the project team for JAD and BRD Sessions. Also, followed the SOA model for architectural design. Used MS Project 2010 for entire project life.
• As the company has group members around the US and the world, specially the auto manufacturing employees, worked on Inter-Plan Teleprocessing Services (ITS), BlueCard Program, BlueExchange type of transactions for social security randomization project.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, information needs and insured that critical requirements are not missed
• Coordinated activities between business unit and technical staff, developed new methods, policies, and procedures to meet the business needs.
• Prepared Functional Design Specifications (FRS) employing Use case scenarios, sequence diagrams, DFDs and class diagrams.
• Identified and clearly defined functional issues and supported IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.
• Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements.
• Documented and assisted the QA Team with the Test Plan .

Hardware/Software: SharePoint, MS Visio, MS Project Professional, MS Project, FACETS, ERP Software, Lotus Notes, MS Project, java, ITS, WebEx, and Microsoft Office package with Blue’s Outlook Express and Blue’s Link.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Worked on Airline ticketing system, GDS, and the Chargeback debit memo Department. Also, covered the financial analytical tools including bond, debenture and other financial investment opportunities.
• Reviewed the Business Requirement Documents (BRD) with the cross functional team to analyze the High Level Requirements. worked on Adobe WCM tool that facilitates to create a browser-based user interface. Also, worked on Workflow Management of Web Content Management (WCM) to act on how content is published, when it is published and who will publish.
• Developed process flow depicting business activities, and performance metrics.
• Conducted interviews, meetings and JAD sessions with financial advisors during the Requirement Gathering process.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Provided support to ERP system users by providing troubleshooting, report generating, transactions monitoring and system analysis services - recommending business process improvements to leverage system features and functionality.
• Developed Company customized Sharepoint and Sharedrive to work with offshore people.
• Responsible for chargeback debit memo department, Investigates cause of debit memos and handled relevant correspondence to the airlines, hotels, car renting companies, banks, credit card companies, customers and other line agencies for settlement of the chargebacks. Also worked on Fixed Periodic Income, Investment, and Audit and Support activities to complete the finance part of the project.
• Used different software e.g. ARC Manager—software for electronically process and settle memos, Sabre Online-- unique workflow application, and Amadeus - leading transaction processor, to analyze the company’s outstanding debit memos and possible recovery.

Hardware/Software: ARC Memo Manager, Amadeus Ticket Quota System (TQS), sabre software, ERP Solutions, Lotus Notes, Oracle SCM, QuickBooks Accounting Software, Adobe WCM, Project Management, and Microsoft Office package.