PROFESSIONAL SUMMARY:

• Proficient in Business Analysis functions across multiple IT applications and industry verticals.
• Hands - on experience in Requirements Management of various IT Application projects.
• Experience in business requirements gathering, functional and conceptual design and documentation.
• Ability to assess problem situations and arrive at feasible solutions effectively, using analytical skills, initiative and creativity.
• Expertise in identifying new process, finding out gaps in existing process.
• Excellent communication, interpersonal and documentation skills.
• Good team player, collaborative, with value for time and quality.

EXPERTISE AREA:

• Requirements elicitation
• Facilitating JAR/JAD sessions
• Documenting BRDs/FDDs
• Analytical and Problem Solving Business Process acumen
• Customer/User oriented approach
• Writing SQL Queries
• Creating Mock-ups wireframes and storyboards crafting userstories.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows NT/2000/XP/VISTA, UNIX.

RDBMS: Oracle 11g, SQL-Server

TOOLS: Microsoft Project, Access, Word, Excel, PowerPoint, Query Analyzer, Toad, Crystal Reports

CONTENT MANAGEMENT& DOCUMENT STORAGE: SharePoint online and SharePoint Server DMS

REQUIREMENTS MANAGEMENT: Agile Manager, Rational Requisite Pro, Borland Caliber

ISSUE MANAGEMENT: JIRA, Bugzilla, BMC Remedy

VISUAL MODELING TOOLS: UML, MS Visio

SDLC Methodologies: RUP, Agile, SCRUM

Reporting Tools: Cognos

ETL Tools: SSIS

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Sr. Business Analyst

Responsibilities:

• Requirements gathering and documentation for changes to tpNET and Agent Site ( Corporate internal portals) due to 2015 Price Increase in Business Line Products for Confidential Customers.
• Gathered business requirements from various business groups and facilitated meetings, work flow analysis, UI wireframes.
• Analyzed functional specification and detailed the SRS documents for IT implementation.
• Document and established traceability between the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios
• Facilitated/coordinated project/product plans across all stakeholders on weekly basis.
• Created Project and Product documentation for easy user interface.
• Facilitated business requirement sessions with user groups for detailed scope of the project.
• Implementations in Agile environment.

Confidential

Responsibilities:

• Established relationship & processes with vendor GUI for ordering, fulfillment, customer support and repair.
• Developed internal processes diagrams and offering specifications and business rules & processes to support new plan deployment
• “Mobile Shared Plans” in FX Customer Center (Order Entry system) and tpFX (Provisioning system) for MACD request for existing customers wanting to add the plan to the account
• Drafted AESOP/TD (Microsoft Dynamic CRM System) logic to add “Mobile Shared Plans” to subscriber line and associate the plan to the corresponding subscriber (MDN) in the cut sheet so the correct provisioning will occur in FX.
• Created MRC components and usage pooling plan to allow mobile minutes to be shared across multiple eligible subscribers in FX in the FX Database for reflecting changes in the GUI
• Created requirements for new billing components to be built in the system.
• Worked on requirements for WorkPoint, a system that runs in the background to bridge the gap between Customer Center (Order Entry system)and tpFX (Provisioning application), which creates the workflow for the committed orders from Customer Center (Order Entry system).
• Worked with marketing, order entry, billing and provisioning departments.
• Made changes in the FX billing configuration to replicate the new plans in the DB
• Designed/created work flows and wireframes for the user navigation involving sales tools.
• Review and approve system and screen designs, logical database schema, report design, interface design, and conversion plans.
• Review and approve high-level data flows, functional and technical specifications, system implementation staging, change control, design alternatives, and functional system requirements.

Technology/Tools: Windows 2000 server, MS Office, ORACLE 9i, ASP.NET, C#, MS SQL, J2EE, Cold Fusion, VB .NET, ASP, MS ACCESS, Oracle PL SQL, SQL, Oracle DB, Metasolv, Granite, COGNOS Report Studio, AGILE

Confidential

Responsibilities:

• Involved in gathering requirements, performing gap analysis, feasibility study and documentation to changes and enhancements to Confidential.
• Prepared Functional requirements specifications document based on UML.
• Review of the design specifications prepared by Development Team/ Lead
• Facilitated JAR /JAD sessions for eliciting complex business requirements, Conference calls with User Groups, Senior Management, SME’s and stakeholders.
• Facilitated UAT sessions for user approvals.

Confidential

Responsibilities:

• Requirements analysis and documentation of current and future business processes to generate the Wholesale invoice in FX (legacy TelePacific order provisioning and billing system) to increase carrier business by meeting their invoice requirements consequently leading to initial step towards moving away from CMS and other MPower(acquisition) systems.
• Assisted in plan development from CMS to support FX and OCP as Wholesale bill presentment and reporting platforms.

Confidential, Palo Alto, CA

Business Systems Analyst

Responsibilities:

• Closely monitored Siebel’s integrations with other applications as part of the database shift from SQL Server 7.0 to Oracle 10g.
• Worked on various aspects of Siebel application like visibility rules based on positions and responsibilities, workflows, various Siebel constructs like MVG applets, pick lists, Applets, views and navigation methods.
• Led the Program Management and Business / Solution Analysis of CRM for GSS business unit.
• Managed the relationship and expectation of GSS Business Stakeholders.
• Led a team of BA’s for Business Process Modeling (As-Is and To-Be), Use Cases, Activity Diagrams, Business and Functional Requirements, Non-Functional Requirements, etc; for Auto-Entitlement Project.
• Key contributor as a part of the Siebel to SFDC Service Cloud Migration project, for GSS business unit.
• Worked on: CRM Master Data (Accounts, Contacts), Siebel UCM, Data Governance, Service Requests, Activities, Assets / Install Base, Assignment Manager, Call Routing, CTI, Product Management, Workflows, Enterprise Integration, etc.
• Successfully managed and mentored a team of 3-4 analysts in a matrix organization.
• Involved in gathering requirements, performing gap analysis, feasibility study and documentation.
• Prepared Functional requirements specifications document based on UML.
• Review of the design specifications prepared by Development Team/ Lead
• Worked on various business processes, viz. Sales, Marketing, Customer Service, Field Service, Compliance, CallCenter, Order Management.
• Facilitated JAR /JAD sessions for eliciting complex business requirements, Conference calls with User Groups, Managers and Senior Management.
• Facilitated UAT sessions for user approvals.
• Worked on multiple change/ enhancement requests, for multiple releases, aligning with tight timeline schedules.
• Modeled complex business scenarios using UML notations.
• Extensively used cross-functional swim lane process flow diagrams to depict and analyze as-is and to-be process flows.
• System, Integration and regression testing.
• Designed training plan and UAT plan for business users.
• Obtained requirement sign-offs from business stake-holders.
• Successfully delivered the Auto Entitlement program, and the related enhancements & changes, spanning across Siebel CRM, Avaya IVR, Oracle EBS, and Portals.
• Successfully delivered IVR-CRM call editor flow with AVAYA Dialog designer.
• Successfully instituted the complex TSE Phone Routing Rules, and enhanced Case Management and SR Assignment Manager Rules per GSS Business Requirements.
• Successfully led a team to deliver the FRDs for “SFDC - Knova Integration”, “TSE Routing Rules”, and “Case Management” tracks of the SFDC Service Cloud implementation project.
• Successfully completed the Data Migration exercise for “Ionix M&A Project” with very tight timelines.
• Key contributor in building Process Flows / Use Case repository for VMware IT.

Confidential, Los Angeles, CA

Business Systems Analyst

Responsibilities:

• Created project scope document with all the features and the functionality of the new application.
• Worked with various internal groups to understand and create a process flow/map for the current application vs. the new application.
• Created application process flow using MS Visio and MS Excel for business approvals.
• Gathered business requirements from various business groups and facilitated meetings, work flow analysis, UI wireframes.
• Analyzed functional specification and detailed the SRS documents for IT implementation.
• Document and established traceability between the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios
• Facilitated/coordinated project/product plans across all stakeholders on weekly basis.
• Created Project and Product documentation for easy user interface.
• Facilitated business requirement sessions with user groups for detailed scope of the project.
• Created process documents, requirements documents, Requirement Traceability Matrices.
• Translated requirements into functional specifications for hand-over to internal technical teams and subject matter experts.
• Worked on various business processes, viz. Sales, Marketing, Customer Service, Field Service, Compliance, Finance, Billing, CallCenter, Order Management.
• Facilitated UAT sessions for user approvals.
• Requirements gathering and Documentation.
• Used sophisticated tools like Borland Caliber, for requirements management.
• Created process solutions that meet business goals and conform to established standards and guidelines for electronic workflows.
• Worked on multiple change / enhancement requests, for multiple releases, aligning with tight timeline schedules.
• Modeled complex business scenarios using UML notations (Use Cases).
• Extensively used cross-functional swim lane process flow diagrams to depict and analyze as-is and to-be process flows.
• Business Modeling and Design walkthroughs.
• Data Analysis
• Obtained requirement sign-offs from business stake-holders.

Technology/Tools: JavaScript, HTML,XML, J2EE,Pl/Sql, Toad 2.5, SQLServer 7, Adobe Omniture Site Catalyst, Google Analytics, IVG

Confidential

Responsibilities:

• Gathered requirements to describe the interface between the Masters data Server and the application running on the STB.
• Drafted Omniture and IVG requirements for browse tracking and task tracking of the users and other reporting purposes.
• Prepared high level data architecture and Data Schema documents.
• Conducted JAD sessions to capture the requirements for the Admin tools and documented the changes that Occur in the Viz and the App correspondingly.
• Developed traceability matrix the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios.

Confidential

QA Analyst

Responsibilities:

• Ramped up and successfully led multiple mid-sized vendor teams across varied functions - Business Analysis, QA and Application Support.
• Utilized Lean Six Sigma and Six Sigma DMAIC to improve existing processes for Application Support.
• Created test plans.
• Prepared test cases required for Functionality and User Acceptance Testing (UAT).
• Performed Testing and prepared technical documentation.
• Prepared and maintained Traceability Matrix.
• Database - Writing Database Stored Procedures.
• Succeeded in improving the SLA metrics for Housing Board Haryana Application Support significantly from under 40% to 95%+ within 10 weeks.
• Successfully led the implementation of Mercury Quality Center for managing the QA and defect tracking lifecycle for Confidential .