SUMMARY:

• Over 6 years of cross - functional IT services experience that includes focusing on Business Analysis, Data Analysis and Quality Assurance in Finance domains like Mortgage and Banking sector with a strong understanding of business requirement gathering, process flow, business process modeling and business process re-engineering.
• A self-motivated, quick learner, analytical and detail-oriented team player with excellent communication and interpersonal skills with the ability to effectively interact with technology as well as business counterparts.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile (Scrum), RUP

Requirement Tools: Rational Requisite Pro, Rose DOORS, Quality Center

Change Management Tools: MS Visual Source Safe, ALM, Rational ClearQuest, Rational ClearCase, Remedy

Programming/Scripting Languages: Dot Net, C#, C++, HTML

Databases: Oracle, MS SQL Server, MS Access, DB2, MySQL

Office Tools: MS Word, Excel, MS Project, MS Outlook

Platforms: Windows, Unix/Linux

Bug Tracking and Reporting: JIRA, Bugzilla, Hyperion

PROFESSIONAL EXPERIENCE:

Confidential, New York

Business Analyst/ Requirement Analyst

Responsibilities:

• Updated scope document during the pre-initiation stage for project approval by the management.
• Conducted the review meetings for scope document sign-offs with SMEs, stakeholders and IT team and involved in project planning, project monitoring, and control.
• Developed UML diagrams using Visio, User Interfaces and Conducted JAD sessions with the business team and IT team.
• Utilized Agile/Scrum Methodology to configure and develop process, standards and procedures.
• Created and maintained RTM and User interface specification (UI specification).
• Gathered business requirements from SME and translated business needs into technical specifications through requirement analysis and wrote detailed requirements for clients using templates like DOORS.
• Experience in business process analysis, business process design, business process testing, data analysis, data validation using complex SQL queries written on Oracle.
• Served as liaison between the project manager and other team members, also between business team and IT team business
• Attended daily SCRUM standup meetings and guided QA and Developer regarding the defects, Technical Specification Documents and Mapping Documents.
• Closely worked with the testing team for System Testing and business team for UAT. Heavily involved in tracking and prioritization of defects, controlling defects, prioritizing through fixed effort using Quality Center.
• Involved in user group discussion, provided training material and training to the user .
• Responsibility to gather, analyze, coordinate all the weekly updates from the business team, design, development and testing team and present it to PM and director.
• Responsibility for documenting meeting minutes and distributing to PM and team members.
• Managed project resources to successful completion and involved in review sessions with SMEs, stakeholders, system architects, developers and testers to resolve open and pending issues and update business continuity plan.
• Closely worked in establishing and maintaining agreements between the users and the project team on the changing requirements of the system
• Managed and controlled change request using Clear Quest, associated requirement to specific change request/ enhancements /defects within the change request guideline as per CCB (change control board)

Environment: JIRA, Oracle, SQL, MS Excel, Rose DOORS, MS Visio

Confidential, New York

Business Process Analyst

Responsibilities:

• Performed a hands on role in generating or overseeing numerous communication and technology deliverables, i.e. organizational change management plan and tactics, functional requirements definition, to be models, roles and responsibilities matrixes, and site readiness plan.
• Performed requirements elicitation from the business users of the system while adhering to SDLC (Software Development Life Cycle) industry best practices
• Reviewed documents/templates to create and identified Gap Analysis and the AS-IS and TO-BE model
• Worked closely with development team and monitored project progress within Agile/Scrum methodology
• Analyzed requirements and documented them within System Requirements and Data Mapping documents
• Designed different document templates to gather Business Requirements, Change Requests and UAT
• Conducted presentations to make users understand about the processes
• Prepared project plan and defined different milestones
• Used MS Project Server to centralize all business intelligence information including schedules, related project documents as listed above, prioritized project tasks, and resource management information
• Discussed different functional requirements and defined high level design and Use Cases
• Used MS Excel and MS Word to create a field-to-field data map that was used as a main specification document for the conversion program
• Substantial report development experience utilizing SQL Server Reporting Services (SSRS) and Excel
• Aided QA team in User Acceptance Test (UAT) by documenting acceptance criteria
• Coordinated with teams within the organization to collect release requirements
• Developed requirement traceability matrix for maintaining/updating system requirements using MS Excel
• Defining testing tasks roadmaps and deliverables to the project management
• Conducted Joint Application Design (JAD) sessions, project meetings, reviews walkthroughs, client interviews and coordinating various technical team at off shore and managerial teams at all levels
• Used problem and change management software to document work requests for release activities
• Delivered and maintained extensive documentation for future extendibility of the system

Environment: SDLC, SQL, IBM Personal Communications, Agile, MS Word, MS Excel, MS Visio

Confidential, New York

Business Analyst

Responsibilities:

• Performed UAT Testing (User Acceptance Testing) to validate end-to-end business process, system transactions and application is functionally fit for use and behaves as expected.
• Attend the Scrum meeting and Walkthroughs to understand the Application Functionality.
• Reviewed Business requirement documents, technical specifications, design documents and use cases.
• Responsible for documenting functional specification documents based on user requirements.
• Identified, researched, investigated, analyzed, defined and documented the business processes.
• Identified and analyzed problems; developing alternative solutions to resolve underlying operational issues. Assisted in building a business analysis process model using Visio.
• Responsible for gathering and analyzing business requirements, tagging and tracing requirements using traceability matrix in DOORS.
• Conducted JAD sessions between users and development team to make them understand the project scope and project deliverables.
• Involved in an in-depth Gap analysis, generating reports and maintaining documentation of the Gaps captured during the Gap Sessions.
• Extraction, filtering and processing of data from multiple sources using SQL queries
• Wrote and executed SQL queries for reporting.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Developed timelines for project delivery, managing projects and resources to successful completion.
• Assisted in the development of training materials for new technology and process improvements.

Environment: Quality Center, SQL Server 2008, Rational Unified Process (RUP), UML, MS Visio, MS Word, MS Excel, Oracle, Clear Quest, Clear Case and UNIX.

Confidential, New York

Quality Analyst/ Business Analyst

Responsibilities:

• Involved in drafting the Requirement Specification Document (RSD) to outline the requirements for the team to deliver a feed of supplemental data that would be merge with other sources in order to provide as complete a data set as possible to client.
• Coordinated with Project Manager to Group the requirements relating to specific areas of functional (business) and operational requirements. The prioritization of the requirements was done using the MoSCoW Rules.
• Worked with various business areas to elicit a detailed project scope document indicating the business requirements and data requirements to be addressed in the multiple phases of the project.
• Reviewed Business requirement documents, technical specifications, design documents and use cases.
• Involved in planning, coordinating, developing Test plans, Test cases based on requirement documents.
• Wrote SQL queries and used database checkpoints to verify database input through front-end application.
• Performed Functional and Regression testing using QTP during iteration of the application development.
• Recording scenarios to load test of the web based application using QTP.
• Produced System Diagrams, Business Requirements, Report Specifications, Workflows and other documentation as required for Project Analysis, Planning and Design.
• Prepared and Reviewed Business Requirement Documents and the Technical Specifications.
• Used Rational Requisite Pro and Clear Quest to trace Functional, Business and Data Requirements.
• Prepare Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Created UAT test plan and created test cases in HP Quality Center and performed UAT backend testing by comparing expected and actual results using SAS in UAT environment.
• Wrote various SQL queries in Oracle for data manipulations.

Environment: Oracle, SQL, Windows XP, Quality Centre, Rational Requisite Pro, ClearQuest, ClearCase & Windows