SUMMARY:

• More than 11 years of experience working as a Business Systems Analyst on multiple domains like Insurance, Investment Banking, Retail Banking and Supply Chain Management
• Conversant with all phases of Software Development Life Cycle (SDLC), involving initiation, system analysis, design, development, testing and implementation using Waterfall,Rational Unified Process (RUP) and Agile methodology.
• Expert in engaging various elicitation techniques like Interviewing, administering Questionnaires, Brainstorming, focus groups meetings, structuring meetings
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business user groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members
• Excellent in performing GAP Analysis to check the compatibility of the existing AS - IS system infrastructure with the new TO-BE business requirements
• Proficient in understanding Business Processes such as Automation, Improvement and Reengineering
• Extensive experience in requirements gathering, Surveys/Questionnaire development, draftng Business Requirement Documents ( BRD ), Functional Requirement Specifications/Documents ( FRS/FRD ), Vision & Scope documents
• Adept at creating and transforming business requirements into designing business models using UML diagrams - UseCase,Data Flow Diagrams, Flow Charts, Context,Sequence and Activitydiagrams
• Proficient in creating screen mock-ups, wire frames and User Interface Documents, including Screen for Mobile Application
• Good understanding of SQL and XML toretrieve data from the database
• Well versed in different management scenarios like ChangeControl, SystemIntegration and Scheduling
• Expert in tracking and managing the requirements using Requirements Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project
• Strong Experience in creating Test Plans and Test Cases for User Acceptance Testing and overlooking test script execution for Integration, Regression, Functional and System Testing
• Experience in using Defect Tracking Tools to address bugs/issues and interacting with development team to fix errors
• Team player with strong analytical, interpersonal, communication and problem solving skills.
• Ability to handle simultaneous projects, meet critical deadlines and timely execution of several client/server projects.
• Ability to effectively and efficiently engage with business partners, technical resources and third party
• Extensive knowledge in Oracle Applications Financial modules such as General Ledger, Payables, Receivables, Fixed Asset, Cash Management and Purchasing,
• Facilitating interfacing between Oracle Applications Financial modules and Order management, Inventory, Purchasing and Oracle Projects
• Support of period closing activitiesin General Ledger, Payables, Receivables, Purchasing and Inventory

TECHNICAL SKILLS:

Requirements Management Tools: PowerDesigner, CalibreRM

User Interface Design Tools: SmartDraw, MS Visio, Just in Mind, Snagit, MS Paint

Languages: SQL, XML, HTML,JSP

Project Management Tools: MS Project, MS Office (Word, Excel, PowerPoint, Access)

Defect Management Tools: Bugzilla, SILK Central, JIRA, HP Quality Center

Applications: Oracle Applications 11i/R12 Modules- General Ledger, Payables, Receivables, Cash Management, Fixed Asset, Purchasing, Inventory, Order Management

Databases: MS Access, Oracle

Tools: Toad, ADI

Operating Systems: Windows 7/Vista/XP/95,Sun Solaris

PROFESSIONAL EXPERIENCE:

Confidential, Lincoln, RI

Sr. Business Analyst

Responsibilities:

• Interact with the Business area Subject Matter Experts to understand the Product and Business Processes thoroughly especially in regards to Claims Processing.
• Research and Analyzed Business needs and objectives to improve Property & Casualty products, contracts, and processes.
• Lead JAD sessions with users and Business to bridge the gap in Reinsurance requirement captured and Design.
• Regular updates of Forms, Tables in Underwriting and Claims System as per the IRDA Regulations of Insurance and Reinsurance business.
• Identify opportunities for business process improvement(BPI) by conducting meetings with business users and developers and performing formal and informal benchmarking, cost benefit analysis and duration analysis and evaluating all potential costs and benefit that may be generated if the project is completed
• Capture business requirements in form of user stories using JAD sessions, brain storming sessions, focus groups and personal interviews and ensured coverage on business values, story points and acceptance criteria
• Expertly performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system for Treaty and Facultative Reinsurance.
• Elicited, documented, modeled, validated and prioritized functional and non-functional requirements using interviews & data analysis.
• Involved in generating Test cases for property and casualty Insurances for Different Levels ofBusiness.
• Create Requirement description document to include the business requirements, technical requirements, non-functional requirements and error handling based on the analysis performed while creating the Process flows.
• Helped the product owner in creating product backlogs andSprint Backlogs.
• Assisted the Scrum Master in conducting & participating in Sprint Planning, Daily Stand Up,Sprint Review & Retrospective meeting.
• Assisted the Scrum Master to prepare and monitor burn-down charts for the successful completion of tasks within the time-boxes.
• Created and maintained Requirement Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when there was request for change. Escalated results of the analysis to Change Control Board(CCB)
• Performed Walkthroughs of business requirements and functional requirements with the development and testing teams.
• Constantly worked with the development team to make sure that they understood the user requirements
• Conduct daily interaction with the development team, stake holders, business users and Quality assurance teams to coordinate all engineered processes.
• Set up definitions and process for Scoping, document test cases, test phases included integration testing, end to end testing and user acceptance test (UAT) and documenting the results.
• Validated defects and test results generated by the QA team.
• Facilitated the Post Production Validation and actively participated in production call support whenever necessary and ensure smooth running of the system in real time
• Create training guides, assist in deployment with step-by-step instructions and created appropriate GUI screenshots.

Environment: Agile Methodology, Just in Mind, MS Visio, SQL Server, MS Office, MS SharePoint, Guidewire.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Worked throughout the SDLC process, which included requirements, specifications, design, analysis and testing via utilizing RUP methodology.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs) for the E - Service model.
• Documenting business rules updates in policy, assumed, retro and accounting modules of reinsurance system
• Performed routine checks on Property and casualty loan litigation and negotiation processing activities as well as received reports from team members on selected claims applications.
• Closely interacted with designers and developers to understand the E-Service application functionality and navigational flow and kept them updated on requirement modifications to continuously improve and develop new features from existing web services to new.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Assisted in developing a comprehensive and user-friendly online claims filing and monitoring system for the policyholders.
• Developed Use Cases and Data Flow Diagrams (DFD) for the online claims filing method using UI document.
• Organized and participated in Joint Application Development (JAD) sessions with claims department, development and testing teams.
• Analyzed and tested the user interface for constantly redesigning the system to increase its user friendliness for the clients.
• Tracked open issues using weekly status and progress reports and kept project manager updated.
• Designed Requirements Traceability Matrix.
• Prepared project reports for management and assisted project managers in the development of Weekly and monthly status reports
• Assisted the testing team by creating test conditions document to ensure functional accuracy of the testing.
• Facilitated User Acceptance Testing (UAT)
• Involved in Post Production Validation Testing (PPV)
• Organized and facilitated evaluation sessions with end users to examine their experience and improve functionalities of the new application accordingly.

Environment: MS Office Suite, Visio, Windows, Unix, Oracle, JIRA, SQL, .Net, CalibreRM.

Confidential, Weehawken, NJ

Business Analyst

Responsibilities:

• Identified stakeholders of the project; prepared interview questionnaire for requirement elicitation on Capital markets, Asset management, Commercial and retail banking; interviewed SMEs and documented requirements.
• Followed UML based methodology and created Use Cases for wire transfer services.
• Created Activity, Process flow diagram to illustrate the regular wire transfer and their statuses.
• Worked extensively with XML for file communication with vendors. Involved in creating and developing XML Schemas.
• Worked with SQL queries for data manipulation and data validation.
• Used extensive SQL queries for data analysis, to provide summary reports and data feeds to analytics reporting system.
• Developed prototype of the system using Microsoft Visual Studio and conducted walkthrough to users and developers.
• Involved in requirements gathering, source data analysis and identifying business rules for data migration and for developingdata warehouse/data mart.
• Performed bulk loading of data in DEV/QA environments.
• Acted as liaison between the senior management and different teams with effective presentation.
• Developed Project Status metrics for weekly Project Status and impact of the Change Request.

Environment: Power Designer, Oracle, SQL Server 2010, .Net, C#, XML, Visio, MS Project, Quality Center, MS Excel, MS Word.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Involved in gathering business and functional requirements through different type session like interview, brainstorm, JAD sessions and discussions with the stake holder, End User, R&D and SME team members to develop an enhancement experience for the mobile app.
• Prepared and presented Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS) and UML Diagrams such as Use Case, Sequence Diagram and Activity Flowchart.
• Knowledge in creating secure communication between end user and their accounts.
• Foundation in with Android and Apple Operating System.
• Using requirement tool such as Power Designer.
• Creating Unified Modeling Language (UML) diagrams using Smart Draw.
• Created support documents for Releases in SharePoint Point Portal in the appropriate folder for the entire team member to access.
• Used GDS XML Web Services and DOM object for parsing XML APIs/documents
• Creating wireframes diagrams Photoshop, InDesign and SnagIt to provide clear understanding of the application to Developers and Quality Analysis team.
• Working with statistic teams calculating risk model with probability and statistic background with the help of Matlab.
• Knowledge Transfer session with the development staff to ensure the business requirements are clear with help of InvisionApp.
• Conduct a smoke testing after each build and Post Production Validation after each release.
• Use SQL during the testing phase to analyze that the correct information is being provided.
• Create and review test plan and test case for UAT session and conducting UAT session.
• Create and Develop User manual and training session material.

Environment: Oracle, MS Excel, MS Access, Power Designer, Photoshop, InDesign, JIRA, MS Paint, SnagIt, Smart Draw, iOS, Android, XML, Windows 7, Virtual Box.

Confidential, WI

Finance Functional Lead

Responsibilities:

• Assessing and mapping business requirements, solution design, system configuration and documentation for the extensions
• Mapping the design specification for custom interfaces for the different sites
• Liaison with developers on - site and offshore on development, code testing and code delivery and deployment of code to different instances
• Coordinating the various Conference Room Pilot tests, supporting the bugs detected during testing
• Helping in the preparation of data for conversions
• Design test cases based on business scenarios for CRP testing
• Solutions and mapping between Oracle and data warehouse and other legacy systems
• User Training and design of User Manual
• Post go-live support
• Period Closing activities for General Ledger, Payables, Receivables, Purchasing and Inventory

Environment: Oracle Applications 11.5.7, 11.5.9, ADI, Toad,Appworx, Kintana, GETPAID, Vertex, PVCS

Confidential, Atlanta, GA

Finance Functional Consultant

Responsibilities:

• Functional Support to the sites teams on the following Oracle modules like General Ledger, Payables, Receivables, Cash Management and Fixed Asset
• Support for other related Oracle Application modules like System Administrator, Application Object Library and Workflow
• Created the following Business Requirement Mapping (BRM) and the Design docs
• BR010-Analyze the High Level Gaps via the BR010,
• BR030-Mapping the business requirements
• BR080-Testing the business solutions
• BR100- Define Applications Setup
• MD050-Create Application extensions functional design
• MD070- Create Application extensions technical design
• Performed extensive end-to-end integration testing in GL, FA, AP, AR, PO and INV.
• Supporting unit and integration testing
• Working with Oracle Support via TARs(Technical Assistance Request)
• Coordinating the application of patches/scripts and doing the necessary testing.

Environment: Oracle Applications 11.5.5, 11.5.7, ADI, Toad,Kintana, GETPAID, Vertex

Confidential, PA

Responsibilities:

• Analysis and mapping of the requirements for the Troubleshooting Wizards module
• Design of the screens using HTML and including the query features using Java, Javascript and PL/SQL

Environment: Oracle Applications 11.0.3, ADI, Toad, HTML,Java,JSP