SUMMARY:

• 13 years of experience in various administrative capacities including business analysis and project management
• Healthcare professional with a masters in Microbiology and healthcare experience
• Coordinated and implemented online and offline meetings
• Recognized for ability to produce quality deliverables
• Extensive experience in Financial Services domain with knowledge of trading and financial back office systems
• Generating and implementing templates for Business Analysis, Gap Analysis; strong skills with Requirements/Change Management, Impact Analysis, and Gap Analysis
• Excellent analytical skills to understand the Business Process and Functional Requirements and to translate them to System Requirement Specification (SRS)
• Tenacious problem solver with proven success at evaluating situations, studying procedures, and creating innovative solutions to improve efficiency and productivity. Ability to break bigger problems into small workable problem sets
• Experience in conducting Joint Application Design (JAD) sessions with stakeholders to gather business requirements and translating the same to the development teams
• Perform complex process analysis with As - Is processes and analyze to mitigate risk and pain points to deliver To-Be processes, including relevant process and functionality mappings
• Full Software Development Life Cycle (SDLC) knowledge using Agile, including Define, Analysis and Review of Software and Business Requirement Specifications, Design, Development, and Testing
• Experience in producing business analysis artifacts like As-is business processes, To-be business processes flows, Domain models, Business case documents, Use case diagram, Activity diagram, State-Chart diagrams, Functional Specs document, UI Specs document, Data-mapping document, Conceptual data-model document
• Experience in SQL, PL/SQL, and testing scripts for back-end testing
• Experience in writing system test plans, defining test cases, developing and maintaining test scripts and documenting all phases of QA process
• Experience with QA procedures, Test Scripts, User Acceptance testing (UAT) and working with multiple testing environments
• Possess excellent troubleshooting and debugging abilities
• Outstanding skills in identifying, planning, and executing project tasks
• Strong past performance in establishing and maintaining effectual working relationships with internal and external stakeholders
• Support executives in aligning company’s vision with departmental objectives
• Ability to learn fast and adapt to changes quickly and efficiently
• Excellent analytical skills to understand the business process and translate into relevant tasks and work deliverables
• Experience in project and resource management, including project planning, training, task assignment and scheduling, and deliverable support and review
• Ability to multi-task and manage multiple projects and priorities and meet project deadlines with very high quality deliverables
• Self-starter, with ability to work independently as well as in a team setting. Very analytical, excellent verbal and written communication and interpersonal skills, with a great aptitude for learning
• Worked extensively using MS Project, Visio, PowerPoint, Access, Word, MS Excel, JIRA, IGrafx, SharePoint, and HP-ALM

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Lead Business Analyst

Responsibilities:

• Elicited business requirements from internal and external stakeholders and created BRD
• Translated the business requirements into functional specification documents and technical specification documents with great attention to detail
• Worked and successfully implemented the year end benefit changes for 2018
• Performed GAP analysis on Claim Processing System and Enrollment Processing System
• Analyzed the current system for suboptimal scenarios and helped improve the Automated Deferral Resolution engine to minimize 1200 man hours per year
• Assisted the external stakeholders in the 270/271 eligibility inquiry and response benefit text strings by analyzing issues in mapping and updated the data dictionary
• Worked on Eligibility Internal Controls to identify system gaps and documentation gaps in the current system. System gaps led to logic updates and document gaps led to revisions to the documentation
• Developed extensive process decomposition diagrams and created decision tables
• Used requirements analysis techniques like workflow diagramming, user stories, and entity relationship diagrams to analyze business and functional requirements
• Communicated with project/team managers on progress, milestones, challenges against plan, and escalation of issues
• Produced user interface specifications, and business rules for eligibility process improvement
• Presented and lead JAD discussions to review the above documents; finalize documents for walkthrough and communication to the Plans (36 Plans across the United States)
• Provided direction and support during QA testing
• Assisted with user acceptance testing of the project
• Used tools such as HP-ALM, Sharepoint, and MS-Office suite extensively

Confidential, Roseland, NJ

Sr. Business Analyst

Responsibilities:

• Prepare Technical Specification Document
• Conduct and participate in status meetings to collect data from business users
• Validate Screen Technical Specification with technical designs created by IT developers
• Implement business modeling using MS Visio to develop screens for the application
• Conducted GAP analysis to identify missing implementation and helped the developer team to fix it
• Participated in various projects completed in accordance with the company’s financial guidelines and budgetary allowances
• Analyzed functional specifications and data from various data sources
• Conducted conference calls with SMEs to gather information
• Write SQL queries to extract data and perform migration analysis and for other impact analysis
• Authored Functional Specifications and communicated them to development and testing teams
• Participated regularly in Review meetings with Project Manager, Architect, Application System Engineers and Business Analysts
• Conducted Joint Application Development (JAD) sessions to develop and agree upon a system that focuses on the business requirements
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies like Agile, Rational Unified Process (RUP) and Waterfall
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing and maintaining Traceability Matrices for baseline documents
• Participated regularly in Walkthroughs and Review meetings with Project Manager, QA Engineers, and Development team
• Regularly interacted with offshore and onshore development teams
• Troubleshoot development and production failed packages and communicate offline end-points to appropriate support teams and developers
• Knowledge of various asset classes used in the Risk viewer application, including, fixed income products like Treasuries MBS, ABS, and other derivatives, such as futures, forwards and options
• Documented all system changes and request for user access using Change Management Forms in the SharePoint document library
• Coordinated UAT testing and trained users; supported business users by trouble-shooting user and system issues

Confidential, FL

Business Analyst (Finance and Healthcare)

Responsibilities:

• Resident subject matter expert for Finance and Healthcare projects
• Worked in the Finance division to build an Alternative Investment Order Management System to replace the paper ticket process
• Supported several healthcare projects, majority of which revolved around Electronic Medical Record, healthcare claims and reporting system
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions and maps, use cases, business analysis, task and workflow analysis, etc.
• Evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstract up from granular information to ensure strategic alignment and distinguished user requests from true needs
• Worked extensively with data mapping and verified that system records have the data integrity and conform to defined data constraints
• Proactively communicated and collaborated with external and internal resources to analyze business process needs and functional requirements and delivered analysis of business artifacts
• Analyzed and suggested process improvement where opportunities existed for optimization
• Extensively used SQL for analyzing data and recommend findings
• Provided process reengineering and improvement support across the organization
• Gathered, documented, analyzed, traced and managed requirements based on business needs. Created relevant diagrams as needed
• Acted as a liaison between business owners and technology resources for development of new products/toolsets and ongoing maintenance of existing products/toolsets
• Facilitated meetings, working sessions and workshops. Maintained project documentation in an orderly and accessible manner
• Researched and provided recommendations for senior executives with decision making for critical assignments and project proposals
• Replied to medical inquiries relating to the progress of cases, within the confines of confidentiality laws
• Assisted executives with prioritizing tasks and setting benchmarks for monitoring; creating and producing timely dashboard reports
• Communicated with healthcare professionals to clarify erroneous and incomplete medical reports
• Worked on producing medical reports, records, statistics, patient-care information, medical research, and administrative material
• Helped project managers with the work breakdown schedule, project planning, project risk identification, issues, estimation and resource requirement
• Conducted project retrospective meetings to identify project issues and used the findings to improve the processes and procedures, and disseminated the same to team to adapt for future projects
• Understood customer requirements with diligent attention to detail resulting in superior customer service and high levels of client satisfaction
• Decommissioned several systems; planned, organized, massaged & prepared data to effectively transform and migrate data from the legacy system to the new system
• Used Jira extensively to support the Agile development in the project from user stories creation to issue tracking
• Organized periodic UAT call and moderate discussions with UAT status updates. Follow up with IT staff on defect fixes and provide management with UAT status and Test Report

Confidential, New York, NY

QA Analyst/Business Analyst

Responsibilities:

• Supported several C-BASS initiatives supporting the core business functions such as purchasing, servicing and securitizing credit-sensitive residential mortgage loans, mainly around bidding for purchase of loans, securitization of loans, and issuing the securities post-securitization
• Worked on various fixed income products including Agency and Non-agency MBS, ABS, Credit and rates products including US Treasuries, Whole loans, and Structured fixed income products, interest rate swaps, Interest rate Caps and Floor and Futures
• Worked on various internal systems, including an Asset/Hedge trading system (CATS), Data Quality verification system (COPS), Loan and outstanding claims management system (CLIPS) and Whole Loans and pooling groups of loans and securitizing system (CDM)
• Performed an in depth due diligence on MBS and Securitized products
• Analyzed Operational risks and built processes around to mitigate the risks
• Analyzed and integrated several in-house systems with C-BASS asset trading application, including pricing engine
• Reviewed, analyzed, and evaluated business systems and user needs
• Documented detailed description of user needs, system functions, and functional steps required to develop or modify applications
• Worked with key stakeholders to develop priorities, define requirements, recommend solutions, construct and implement application solutions and report status for application system changes
• Interfaced with business users and other IT groups as liaison for communicating user requirements, resolving application problems, and implementing process improvements
• Experienced with evaluation of off-the-shelf packaged software against defined requirements
• Assisted senior executives with the buy versus build analysis before initiating in-house projects
• Produced structured business analysis deliverables, including current/target analysis, functional specifications and test plans
• Performed analysis on large volume of data using SQL and Pivot tables, and Lookup functions in Excel
• Created stored procedures and used SQL extensively for the purposes of data analysis and testing
• Performed sanity, functional, regression and coordinated user acceptance testing
• Responsible for the design documentation, evaluation, and system performance testing of externally purchased software products against major business processes and specifications
• Made effective and much appreciated suggestions for changes in the system applications, and gave expert advice as to proper operation
• Designed documents as training hand-outs and trained end-users by means of verbal personal instruction
• Troubleshoot primary and dependent application, user issues and take corrective actions; conducted root-cause analysis to resolve issues and enhance the application/processes
• Coordinated UAT testing and trained users; supported business users by trouble-shooting user and system issues

Confidential

Quality Analyst

Responsibilities:

• Prepare reports and varied medical documents using word processor from dictated information
• Set up, organize and maintain files and databases relating to medical records, including records such as lab reports, x-rays, procedure reports, diagnostic reports, medical histories, and admit and discharge summaries
• Transcribe dictation for a variety of medical reports, such as physical examinations, operations, follow-up reviews, emergency room visits, and history and physical
• Translate medical verbiage and abbreviations into their expanded forms and ensure the accuracy of healthcare records and patient information
• Perform tasks of interpreting and transcribing dictation by physicians and other healthcare professionals on therapeutic, clinical visits and diagnosis
• Perform quality check with all the medical documentation, including verifying transcription for accuracy, checking the documentation as per industry guidelines and processes defined internally
• Patient care documentation and ensure delivery of quality healthcare services
• Maintain references for medical terminology and procedures
• Communicate in a positive, helpful, and supportive manner with medical staff, colleagues and management team
• Review recent trends and developments in transcription practices, technology and in the field of medicine