SUMMARY:

• Business Systems Analyst Manage projects and technology for user interface design and development, supporting both desktop and mobile applications. Develop numerous enterprise - wide web sites and manage global content. Gather and document requirements, coordinate projects and create detailed test plans for desktop and mobile applications across multiple browsers and platforms. Tie ideas together and integrate overall plans, ensuring team is working as one and moving plans forward in an agile environment.
• Expertise in web design, development, user interface, maintenance, testing and security; CSS implementation and image processing; Conceptualizing, designing and prototyping development for intranet-based knowledge management; Portal and supporting content management systems; Automated Selenium test setup; SharePoint evaluation; Current Web technologies, applications and analytics
• Expertise in color graphic / layout, using software on Windows and Mac systems; Extensive experience in color photography scanning and color calibrating images; Expert in design, layout and preparing computer-generated artwork for display or print; Adobe Photoshop, Adobe Illustrator and Flash
• Knowledge of operating systems and application software; Networks and peripherals operation; Intranet server updates and maintenance; Proficient in numerous applications and software including Google suite of tools and Microsoft Office Products

TECHNICAL SKILLS:

• Project Management
• QA Testing
• Requirements Gathering / Documentation
• Software Validation
• Analytics / Metrics
• Google Applications for Work Tools
• Client Interaction
• Agile Methodology
• HTML5 / JavaScript
• HRIS / LMS

PROFESSIONAL EXPERIENCE:

Confidential

Business Technical Analyst

Responsibilities:

• Documented, analyzed and evaluated possible solutions to meet internal requirements.
• Created Test Plans for internal applications and custom developed software solutions.
• Successfully coordinated, created and executed test plans to ensure proper launch and roll-out of internal online application for Confidential.

Confidential

IT Business System Analyst, Chicago, IL

Responsibilities:

• Defined and documented detailed specifications as well as wireframes and mock-ups, providing user interface guidance for application development team.
• Led technical support for HR, Corporate Communication and other functional teams, updating and delivering relevant content to all employees, utilizing Google Site tools.
• Increased employee productivity by managing the following tools: new corporate directory containing talent profiles with integration to Google+, MotoMap, MotoHire and wireless expense reimbursement application.

IT Business System Analyst

Confidential, Libertyville, IL

Responsibilities:

• Served as direct conduit from IT to HR and Corporate Communications, supporting Confidential Mobility’s large internal news infrastructure, organization announcements and senior leadership team.
• Defined, duplicated and assigned intranet portals to Confidential Mobility and Confidential Solutions in preparation for company splitting into 2 entities.
• Eliminated external vendor costs associated with document management system by leading project to decommission internal portal site service and replacing it with Google Sites, including Google Drive, Google+ and Google Apps tools.
• Developed enterprise portals and Google applications for enterprise collaboration, document and content management and personalization.

IT Business System Analyst

Confidential, Schaumburg, IL

Responsibilities:

• Maintained corporate standards and leveraged available technology by leading global community of web content administrators in creation of optimized internal portal sites. Led training sessions for new site administrators and shared best practices.
• Utilized various tools for communicating with and training administrators, including GoToMeetings, Windows Remote Desktop and WebEx.
• Provided company intranet guidance and structure and maintained consistent environment for employees as member of Corporate Communications Intranet Excellence team.

Engineer IT Software II

Confidential, Schaumburg, IL

Responsibilities:

• Developed and implemented transition plan that consolidated all internal corporate HR supporting sites and documentation into single online portal site for employees to easily access needed HR content. Worked on all phases of prototypes, architecture, design and development.
• Assembled and presented content from 70 countries in several languages, converting over 100 separate HR sites into 1 consistent structure and user experience.
• Coordinated with content owners on global team from Europe, Asia, Canada, Latin America and the US, utilizing Vignette application portal technology with integration of OpenText technology.

Designer Multimedia II

Confidential, Schaumburg, IL

Responsibilities:

• Developed and implemented standards, processes, tools and architectures for Center of Learning and Knowledge Management.
• Identified and prototyped new learning tools.
• Increased awareness and demand for technology-enabled learning and knowledge applications.
• Recorded and packaged Just-in-Time Lectures (JITL) for delivering training on disc and / or online.
• Administrated Virtual Classroom online training tool and trained instructors and subject matter experts (SMEs) on utilizing tool.