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Business Analyst/application Support Specialist Resume

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Fort Worth, TX

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SUMMARY:

IT professional with five plus years experience in enterprise content management including two years in IT consulting and three years in applications design/deployment, primarily engaged with EMC Documentum product suite, Application Extender, Compulink Laserfiche, and various front - end capture systems and hardware.

TECHNICAL SKILLS:

Content Management Systems: EMC Documentum Product Suite (6.0), ApplicationXtender, Compulink Laserfiche

Capture Systems: Captiva InputAccel, Laserfiche QuickFields

Scanning Hardware: Fujitsu, Canon, Kodak

Web Applications: Apache Tomcat, BEA Weblogic

Programming Languages: Java, Visual Basic, XML

Business Applications: SQL Manager, MS Project, MS Visio, MS Office Suite, Outlook, MS SharePoint, Active Directory, HP Openview, Quest Active Roles, Remote Admin

Business Skills: Project Management, Business Process Reengineering (BPR), End-User Training

PROFESSIONAL EXPERIENCE:

Business Analyst/Application Support Specialist

Confidential, Fort Worth, TX

Responsibilities:

  • Engaged in every facet of enterprise-wide content management system implementation, ranging from vendor selection, software installation, process discovery, analysis, design, development, deployment, training and support
  • Deployed Documentum, Laserfiche and InputAccel technologies across 20 states and 50+ divisions
  • Designed and delivered end-user experience via TaskSpace and WebTop, planned and built core application functionality such as object models, lifecycles, security, workflows, image capture, migrations and system integrations
  • Created innovative solution to migrate images, electronic files and associated metadata from legacy DMS into Documentum replicating security and taxonomy
  • Converted core manual business processes into electronic solutions utilizing electronic forms, workflow, ERP integrations, electronic approvals and automatic email notifications
  • Developed guides and trained end-users and project stakeholders

Project Specialist

Confidential, Irving, TX

Responsibilities:

  • Coordinated and conducted diverse IT projects including client needs analysis, document management system implementations, front-end capture solutions and end-user training
  • Formulated project plans, proposals, and deliverables utilizing technology resources in the most efficient capacity
  • Communicated daily with key client stakeholders, project champions and subject matter experts to effectively manage client expectations
  • Conceived and coordinated all aspects of trade show participation, client socials, and seminars

Network Technician

Confidential, Sherman Oaks, CA

Responsibilities:

  • Provided 24/7 support for company’s new production IP network, server farm and applications
  • Developed NOC operations procedures and graphical web-based network documentation utilizing Visio

Application Developer

Confidential, Charlottesville, VA

Responsibilities:

  • Designed and developed POS application utilizing Visual Basic 6.0 and Access 2000 to track inventory, sales transactions, employees, and customer accounts
  • Created specialized business reports and completely eliminated paper-based record keeping system

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