SUMMARY:

Over 6 years experience delivering projects on time and within budget from concept to deploy, utilizing methodologies in project management, SDLC, and Agile to support the implementation of various projects. Excels in the development of project charters, scope, schedules, communication plans and other documentation to preserve the harmony of a project.

CORE COMPETENCIES:

• Change Management
• Project Control, Tracking & Development
• Training & Development
• Client/Vendor Management
• Scheduling & Cost Adherence
• Customer Relationships in Management Systems
• Internal Auditing
• Quality Management
• Project Management, SDLC, Agile/Scrum, Waterfall and Hybrid Methods

TECHNICAL SKILLS:

• Office 365, Project, Visio, SharePoint, OneNote, Access, Word, Excel, PowerPoint
• Salesforce, SAP, Sciforma, Ultipro, Oracle UPK
• YouTube, Facebook, Twitter, Instagram, Snapchat

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

MARKETING PARTNER ANALYST

Responsibilities:

• Assist technology companies with projects growing their audiences across global markets via cloud based system by improving the relevancy of the company s news feed, email, advertisements, audio and video.
• Developed processing method, which allowed for 15% faster turnover while maintaining accuracy and quality.
• Enhance awareness of technical support issues to get them resolved campaigns, affiliate marketing, social media.
• Retained clients to build brand awareness and generate leads.
• Partner with web development teams to enhance the functionality, user experience, online brand positioning and advertising.
• Monitored conversations on various social media to interpret interactions and associations between people, issues and ideas across a range of topics.

Confidential, Tempe, AZ

BUSINESS ANALYST

Responsibilities:

• Implemented Salesforce, trained department staff, and managed the communication of system enhancements for successful deploys. Developed business requirements documentation that includes workflow use cases, context diagrams, requirements documents, operational support documentation, test cases and training material. Gather and analyze data to streamline outdated processes within the Admissions department.
• Coordinate and audit all documents to maintain compliance with SOW governance and HIPPA act.
• Interface with the Salesforce Implementation team to discuss changes for various departments via Skype.
• Create and manage training documents, SOPs, and workflow analysis for new releases of applications within Salesforce.
• Track vendor and internal operational team quality of work, performing audits as needed.
• Design SharePoint site to include live schedule, documents, bed board, and other requested documents.

Confidential, Chandler, AZ

IT PROJECT COORDINATOR

Responsibilities:

• Co - managed the implementation of global projects on the IT PMO team, providing ongoing support and communication between business and technology teams. Test and assist with the design of external/internal software applications apart of New Product Introduction. Create comprehensive training, record training videos and managed all other technical application projects.
• Lead project meetings, manage project sites, and track actions/tasks from initiation phase to closing, reporting scope creep, and risks associated with managing the project.
• Perform and coordinate system and User Acceptance Testing.
• Learn various applications, test applications for failures, and interface with subject matter expert to address training needs and SOW compliance.
• Conduct needs analysis to determine the essentials for training and design appropriate instructional objectives and content.
• Develop and deliver UPK training courses, video (YouTube), PowerPoint presentation, and any other forms of visual aids.
• Establish quantifiable metrics to determine learning outcomes using Oracle Kpath in alignment with the business governance initiatives.

Confidential, Tempe, AZ

BS BUSINESS /PROJECT MANAGEMENT

Responsibilities:

• Market, estimate/educate, bid and provide the best green pool tile cleaning service for all customers.
• Responsible for all facets of contract development, including analysis, negotiation and closeout.
• Oversee end - to-end process including client acquisition, to marketing and sales.
• Identify and work with new business areas to assign closeout responsibilities and pinpoint process improvement areas.
• Manage multiple, concurrent processes, and where necessary strategically prioritize to ensure all deadlines are met.

Confidential, Tucson, AZ

EXPORTS/IMPORTS COORDINATOR

Responsibilities:

• Planned, implemented and completed the reorganization of a production and shipping department, which eliminated 3,000 duplicate vendor/supplier entries by improving database processes, sold abundance of inventory, streamlined processes to reduce operating expenses, saving over 500K in revenue.
• Reorganized import/export department including time and resource management, financial planning, scope management, issue and risk management, and project execution.
• Facilitated weekly meetings to convert feedback into improvements and action items.
• Integrated SharePoint with other applications to implement document control management and gathered data for migration to an ERP system.
• Developed SOP s for vendor ID creation, RFQ process, purchasing, imports/exports, pricing/billing, tracking and updates.
• Analyzed failures or defects to determine necessary corrective measures improving operations, increase turnaround times, enhance work processes, and work cooperatively and jointly with all departments to provide quality customer service.