SUMMARY:

• Business Analysis: Proven business system analyst, identifying optimization opportunities and working closely with business objectives to create functional business requirements using Agile and Waterfall methods. Exceptional communication strategist with the ability to identify educational growth opportunities.
• Project Coordination: Record of large - scale project implementation which included: managing a budget, timeline and risks associated with project development. Full life cycle team management expertise, leading cross-functional business teams to drive projects from pre-development through post-implementation cycle.
• Process Improvement: Success providing results-oriented test plans developed to refine business requirements. Excel at propelling solutions forward through continual communication of detailed tracking and reporting documentation.
• SharePoint: Providing project document controls services for a wide variety of projects or programs, spanning multiple business lines.

TECHNICAL SKILLS:

Application Knowledge: Microsoft Office (Word, Excel, PowerPoint, Visio), SharePoint 2007,2010 and Office 365 Online (SharePoint 2013), SharePoint Designer, Intranet, IBM Rational tools (ClearQuest and ReqPro), Project Data Management Time Tracking Software (PDM), Planview, Nshare, Serena Collage, NPS, Advanced proficiency with 10-key, Microsoft Outlook, WebEx, and Skype.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Developing document controls best practices including processes, standards, and tools.
• Providing hands on document controls services for assigned projects.
• Design and develop new/refined project logs (routing/approval) logs to meet the needs of project teams (e.g. invoice logs, MTR logs, purchase request logs, etc.).
• Training both external and internal team members in how to use SharePoint and how to load information via the workflow logs.
• Working with the records management team, project teams, and others, to define, document, and enforce project repository standards (site structure, folder structure, naming schemes, etc.).
• Establish and administer project repositories/SharePoint sites (e.g. provide security permission, initial build out of standard folder structures, development of automated work flow processes, etc.).
• Research and learn, often without formal training, how to exploit new features and technologies related to SharePoint or other document repositories.
• Provide troubleshooting for repository questions, technical issues, outages, space limitations, log in issues, etc.
• Working with IT and others, to develop and execute communication plans related to SharePoint migrations (e.g. to inform users of the migration, of new login procedures, new URLs, etc.).

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Conducted business requirement and use case reviews using the Agile and Waterfall methodology to ensure development of clear, concise, and traceable requirements and use cases to optimize internal and external stakeholders.
• Created business project artifacts (requirements) to be transferred into an electronic filing system (PDM) to follow the SDLC life cycle.
• Developed methodology documents based on JAD sessions, diagrams, and workflow/process documents ensured a constant line of information sharing for multiple projects by owning and managing SharePoint to store, organize, share, and access project updates.
• Consulted with stakeholders, developers, and testing analysts regarding the use of business process management techniques to develop testing materials (queries created and tested) and track defects through solution and closure.
• Developed and executed test cases in a model office environment through UAT resulting in promotion of business requirements into a production environment.

Project Coordinator

Confidential

Responsibilities:

• Directed all aspects of numerous projects to exceed company standards by focusing on accuracy, consistency, time management, and budget allocations.Developed comprehensive schedule tracking to ensure high-quality, timely service, as well as effective prioritization to address late deliverables. Maintained a high degree of customer satisfaction through a commitment of establishing cross functional business relationships with open lines of communication for project information and results. Educated project stakeholders on expectations, turnaround times, change controls, and documentation. ensured a constant line of information sharing for multiple projects by owning and managing SharePoint to store, organize, share, and access project updates. Assisting with creating and monitoring various overall IT program, IT program track, and IT Project track documents within various SharePoint Sites. executed risk management methods throughout every phase of the project delivery lifecycle by means of incorporating identification, assessment, and mitigation solutions. assisted in creating an effective communication system between the Project Manager and all involved parties to simplify information sharing. essential in identifying educational opportunities for stakeholders within the project scope, which increased the group collaboration and understanding of the project life cycle.
• Tracked issues and risk management, change management, and assisted with creating various documents and monitoring tools along the Program Life Cycle (PLC) and Software Development Life Cycle (SDLC).
• Assigned work, set priorities, provide guidance in the completion of tasks, and reviewed deliverables with PM's and business analysts as well as SME's.
• Worked with Project Managers on resource planning and time control. Worked with PM's on the correlation between time tracking the tracking of interdependencies (start to finish relationships) within the program or project tracks.

Benefits Analyst

Confidential

Responsibilities:

• Accountable for medical and dental benefit coding across two national Confidential / Confidential networks.
• Exceeded customer expectations by working individually with customers to recommend the most suitable plan for their needs and educate them on basic medical code comprehension. coordinated with various businesses (new and renewed) to evaluate their plans through applicable benefit coding tests. successfully addressed client related programming and coding issues by utilizing data evaluation, resolution, and recoding.

Confidential, Atlanta, GA

Team Leader / Benefit Examiner

Responsibilities:

• Trained and lead a team of 11 employees through evaluation and decision-making processes for claims, customer inquiries, and implementing healthcare plan benefits.
• Supervised a streamlined workflow by delegating specific tasks and verifying their completion through daily and weekly reports for management. Acted as an advisor and reviewer for complex claims, achieving quick and reliable solutions focused on customer satisfaction. processed various types of claims, including medical, dental, short-term disability, and Section 125 claims for 15 accounts while also administering plan benefits. professionally addressed 30 to 40 customer service calls per day regarding general inquiries, dissatisfied clients, disability, and plan benefits.