SUMMARY:

• A results - oriented IT professional with over 17 years of successful business system experience in Manufacturing, Distribution, and Financial industries.
• Proven leader in business systems analysis, project coordination and continuous improvement

EXPERTISE AREA:

• ERP Systems
• Business Analysis / Quality Assurance (QA)
• Customer Relationship Management
• System Development Life Cycle (SDLC)
• Sales Force Automation
• Waterfall / Agile Methodologies iRise Simulations
• Project Coordination/Management
• Data Warehouse/ BI
• Excellent Interpersonal skills

TECHNICAL SKILLS:

Software: Microsoft visual Studio (TFS tracking: Requirements, Defects, and etc.), Microsoft Office Project Server Workspace Microsoft Word, Excel, PowerPoint, Visio, Access, Query, iTile- introduction, Decision Beverage, JBA, Dealer Daily, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Creating User Story and Story Board based on the customer requirements,
• Developing Conceptual Design and User Acceptance Testing documents,
• Conducting IRT - Internal Review Team meetings with Product Managers and Internal Technical team,
• Conducting ERT - Expert Review Team discussions with Subject Mater Experts (SME),
• Conducting technical review sessions with the offshore and onshore developers and QA team members.
• Led the Requirement’s Definition meetings, Design discussions and User Acceptance Testing for the Role Based Security project, which enabled the company to remain compliant with the SOX rulings. The project was completed successfully, delivered on time and within budget.
• Facilitated and led the Cross-Functional Requirement-Gathering sessions, providing guidance in design and development of the interfaces, and conducting the User Acceptance Testing process for the Master Data Management project using Oracle Fusion, its objective being to normalize and globalize master data across the Enterprise and its result was successful completion of the project and improved productivity of the company’s operations domestically and globally.
• Managed the 1031 Exchange project, which included conversion and integration of the MS Expresso ERP system to First American Transaction System (internally developed ERP system), and resulted in improved control in managing the 1031 exchange transactions and ensuring compliance with SOX.
• Conducted Requirement’s Definition sessions, gathering the necessary information on processes and the screen design of the internally developed Customer Search Engine to be incorporated with the company’s ERP system, resulting in improved customer service operations efficiency by 65% and prevention of data duplications.
• Trained the new BSAs on compliance with the company policies and procedures and ensuring consistency with project methodologies.

Confidential, Santa Ana, CA

Business Systems Analyst (Consultant)

Responsibilities:

• Developing and documenting requirements definition documents,
• Developing user test scripts,
• Performing functional testing,
• Training users,
• Developing ad hoc reports

Confidential, Torrance, CA

Business/Product Analyst (Consultant)

Responsibilities:

• Developed detail requirement definition for a Customer Relationship Management System (web-based Dealer Warranty tracking).
• Acted as a liaison between the business units and the IT department throughout the varying phases of the project lifecycle
• Interacted with the executives for formal sign-off and project status updates
• Reviewed prototypes with the appropriate business units.
• Developed User Acceptance test cases and test scripts.
• Developed technical training materials and conducted training.
• Provided application demos to the dealers and business units.

Confidential, Woodland Hills, CA

Business Analyst (Consultant)

Responsibilities:

• Acted as a liaison between the client and its customers.
• Performed needs analysis interviews,
• Developed detailed requirements definition documents.
• Tested customized application programs and conducted user training.

Confidential, Los Angeles, CA

Manager - End User Support

Responsibilities:

• Established and implemented services level metrics for handling incoming requests and turn-around support time; resulting in measurable increased customer satisfaction levels.
• Project lead responsible for the implementation of JBA (ERP) system; duties included but not limited to:
• Performing gap analysis, defining requirements for customizations,
• Performing extensive system testing of the conversion programs from the Legacy Systems to JBA,
• Developing training plans and conducting user training in Order Management, Purchasing, Inventory Control and Account Receivable.

Lead/Senior Business Analyst

Confidential

Responsibilities:

• Supplied leadership for the implementation of new systems including, Sales Force Automation tools (TELXON for interactive order processing), Supply Chain Management (EDI for purchase orders, Automated Warehouse Management), ERP systems (JBA and Decision Beverage), as well as ongoing enhancement of legacy IBM-AS/400 business systems.
• Act as Project Manager for complex efforts spanning multiple areas of responsibility, providing effective media for resolving issues between divergent organizations.

Systems Analyst/Quality Assurance

Confidential

Responsibilities:

• Provided analytical support for a variety of large and medium sized efforts, including:
• Consolidation and conversion of 7 branches from SYS/34 to IBM AS/400, detailing business requirements, identifying files and field mapping, setting user profiles, system testing, and training.