SUMMARY:

• A results driven professional with 15+ years of business analysis and project management experience across several industries.
• Advanced experience with requirements elicitation, facilitating JAD sessions, requirements documentation, gap analysis, risk assessment/mitigation factors, traceability matrices, escalation procedures, and budgets.
• Background in programming and application development.
• Experience with Agile, Waterfall and PMI methodologies.
• Excellent verbal and written communication skills.
• Collaborates effectively with executives, vendors, clients, technical experts, and staff.
• 15+ years of experience in Business Analysis.
• 5+ years of experience in Business Process Analysis.
• 10+ years of experience in Project Management managing cross functional teams as well as project plans, timelines and budgets.
• 10+ years of experience in application development Including Visual Basic, VBA for MS Office and MS Access development
• 10+ years of experience in end user training.
• Strong HRIS, payroll and compensation experience.
• Strong workshop and meeting organization, goal setting and facilitation experience including management presentations, requirements elicitation and end user system training delivery.
• Experience in driving quality assurance and end user acceptance testing.
• Experience with Waterfall, PMI and Agile methodologies.

TECHNICAL SKILLS:

Project Mgmt.: MS - Project, CA Rally, NIKU Workbench, Clarity, IBM Cognos, Caliber, SharePoint

Program/Script: MS Visual Basic 6.0, Visual Basic for Applications, ASP, VB Script, HTML, SQL, and COBOL

Software: Advanced MS Office 2010 skills (Word, Excel, PowerPoint, MS Visio, MS Project, MS Access, SharePoint), Orbus iServer, PeopleSoft HRIS, AS/400 DB2, VB.Net, SQL, PL/SQL, Jira, ServiceNow, Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Business Analyst

Responsibilities:

• Provided technical support for the company wide supply chain system.
• Analyzed and prioritized bug fixes and enhancement requests.
• Created several business process models by working closely with business users to analyze current processes and recommend improvements.
• Worked closely with an offshore development team to ensure business needs were satisfied.

Confidential, Boston, MA

Lead Systems Analyst

Responsibilities:

• Created functional design documentation, meta and data files, and analyzed several source files in preparation for a national government contract.
• Analyzed and documented simple and complex enrichments for file ingestion and provisioning into the Big Data environment.
• Led several agile scrum stand up meetings and composed several user stories and status reports for team sprints.

Confidential, Framingham, MA

Sr. Business Analyst

Responsibilities:

• Identified and documented requirements and workflows for applicant tracking, time and attendance, annual benefits enrollment and an onboarding portal access system.

Confidential, White Plains, NY

Sr. Business Analyst

Responsibilities:

• Defined and documented several Human Resources current and future state business processes in support of a SAP Success Factors implementation by interviewing department heads and subject matter experts.
• Managed a new policy and procedure application implementation project using agile methodology.
• Defined and documented business requirements involving existing SharePoint 2013 functionality.

Confidential, Vancouver, WA

Project Manager/Sr. Business Analyst

Responsibilities:

• Managed an organizational business process assessment to gather and document current state asset management processes for the entire Transmission organization and provided recommendations for future state management practices for both the business and IT while incorporating Agile methodology.
• Led several cross functional information gathering sessions with organization managers and subject matter experts on all levels.
• Conducted benchmarking sessions with various transmission and distribution companies.
• Regularly queried legacy databases using SQL for analysis and record redundancies.

Confidential, Beaverton, OR

Sr. Business Analyst

R esponsibilities:

• Provided business analysis expertise in eliciting and documenting requirements specifications, functional specifications, use cases and business process diagrams for various projects in support of mortgage modification programs and government compliance requirements.

Confidential, Torrance, CA

Project Manager/Sr. Business Analyst

Responsibilities:

• Led a team of Business Analysts performing Package Evaluation Workshops (PEW) for potential freight payment and audit vendors at Confidential .
• Extensively mined business requirements via JAD session facilitation and translated the findings into process flows and requirement documents.
• Translated process flows and requirements into an RFP which was sent to potential vendors offering both Commercial Off-The-Shelf (COTS) and Software as a Service (SaaS) solutions.
• Researched and recommended end state process enhancements for in-house handing of freight billing.

Confidential, Pasadena, CA

Project Manager

Responsibilities:

• Project Manager on a variety of efforts to implement new systems or upgrades to existing business systems to enable operational efficiencies and/or cost savings. Worked closely with systems analysts, developers, vendors and user department management. Projects included regional web based physician scheduling system, client server based self-service kiosk, and legacy mainframe member outreach system automation, all while using agile methodology.
• Developed business requirements based on end user participation in design/build/validate sessions.
• Responsible for and ensured all assigned software implementation and upgrade projects exceeded both SOX and HIPAA requirements by 11/2007 by complying with privacy, security and change management regulations.
• Analyzed, tracked and mitigated risks and issues for all projects and implemented alternative courses of action when necessary while staying within scope, timeline and budget using Clarity, NIKU Workbench, MS Project and Caliber.
• Created, monitored, and updated project plans and budgets for all assigned project utilizing MS Project and NIKU Workbench.

Confidential, Norwalk, CA

Project Manager

Responsibilities:

• Managed the Personal Trainer Compensation Project from inception to completion utilizing agile methodology, client server and VB.Net technology which resulted in an accurate and automated payroll process for 100% of personal trainers nationally.
• Applied a formalized SDLC process (PMI methodology) for the first time at the company.
• Ensured effective communication by serving as liaison between business users and IT department for several AS/400 upgrades. Led quality assurance testing process for all projects.
• Conducted end user acceptance testing via conference room pilot sessions.
• Trained club personnel on a new timekeeping system in all markets across the company.

Confidential, Torrance, CA

Business Systems Analyst

Responsibilities:

• Performed software requirements analysis and solution design to replace all current financial systems with one enterprise financial system (Shaw). Facilitated JAD sessions with end user participation to gather business requirements and develop deliverables such as requirements documentation, functional and non-functional specifications and business process and work flow analysis.
• Performed QA and end user testing on several financial systems upgrade implementations.
• Managed business systems requirements approval processes involving senior management and employees at all levels utilizing Caliber as a collaborative requirements tool.

Confidential, New York, NY

Application Developer/Business Analyst

Responsibilities:

• Developed an MS Access database used at several high profile investment banking conferences for use in gathering attendee information, scheduling meetings and events, coordinating travel arrangements, tracking individual client preferences and creating numerous reports for attendees and conference organizers while using waterfall methodology.
• Created an MS Access application for use at conference courtesy desks to collect attendee phone message and package delivery information to display on television monitors throughout the venues.

Confidential, New York, NY

Application Developer

Responsibilities:

• Automated an organizational purchase order process utilizing an MS Access database application interfacing with an American Fundware accounting system.

Confidential, New York, NY

Application Developer

Responsibilities:

• Managed long-term incentive programs from tuition reimbursement to executive compensation and benefits. Automated several compensation program processes.