• MBA in marketing with expertise in IT, Healthcare, Banking and E-commerce Domains. Trusted business advisor who brings subject matter depth and broad business knowledge and judgment to the table.
• Experience with Software project types that include development, enhancement, and version upgrades. Capable of building consensus and delivering on multiple priorities simultaneously, even in difficult and chaotic situations.
• Rich experience in gathering User requirements and converting them into Functional Specification document.
• Experience of working with various requirements modeling and UML tools including Rational Rose, Rational clear case and MS Visio.
• Familiar with testing tools to design and develop test plans and test scripts and good at quicklylearning technologies and systems that are organization/project specific.
• Conveys ideas and information, both verbally and in written presentation form, in a concise and persuasive way, to bring clear understanding to stakeholders of varying technical ability and subject matter expertise.
• Worked closely with various Project Stakeholders, SMEs, and staff to understand and document Business requirements, Functional requirements and design specifications for new application along with enhancements to existing applications.
• Experience in facilitating Joint Application Development (JAD) Sessions.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• In depth knowledge of various SDLC methodologies including RUP, Agile and Waterfall.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Rendered support to Project Manager throughout the Project's Life Cycle including: development of Project scope, preparation of related process documentation, preparation of change control documentation and Co-ordination of User Acceptance training.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases
• Highly motivated team player with excellent Interpersonal and customer relational skills, proven communication, organizational, analytical, presentation skills, and Leadership Qualities.

TECHNICAL SKILLS

Operating Systems :UNIX, Windows 95/98/NT/2000/XP/7

Requirement Management Tool: Rational Requisite Pro

Modeling Tools: Rational Rose, MS Visio

Utilities: MS Office Suite, MS Project, MS Frontpage

Methodologies: SDLC, RAD, RUP, Agile

Databases: MS SQL Server 2000, MS Access

Bug Tracking Tools: HP Mercury Quality Center

CRM Software: NetSuite

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL June 2011 - Present
Senior Business Analyst

Project
Country Financial is one of the largest insurance and financial services companies in the world. It provides a full range of products and financial services that include auto, fire, life, health and commercial insurance. The project involved streamlining Country Financials Property and Casualty claims-processing system for commercial auto insurance, providing an all-digital workflow and the ability to track performance. The automated, Web-based system gave the ability to remotely monitor repair shop performance, make better use of claims staff and quickly add new functionalities to key systems.

Responsibilities:

• Worked with project manager, and system teams to analyze the scope of the project for Property and Casualty claims-processing system.
• Worked with the claims department, IT staff, and relevant subject matter experts to analyze and document system requirements and procedural changes.
• Facilitated JAD sessions and review meetings with the users and members of the development team to ensure understanding of the new functionalities.
• Responsible for writing Functional Requirement Specifications (FRS) for the application.
• Followed UML processes and standard operating procedures in developing Use Cases, Use Case diagrams and other supporting documentation.
• Played a key role in the planning, testing, and implementation of the new enhancements and conversions.
• Performed Gap analysis to check the compatibility of the existing system infrastructure with the new requirements.
• Performed requirement walkthroughs with Dev. and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.
• Monitored user expectations through user involvement and communication throughout the project lifecycle.
• Tracked and maintained user requested enhancements and changes.

Confidential, Southfield, MI October 2009 - February 2011
Senior. Business Analyst

Project
Blue cross blue shield of Michigan is a nonprofit health care insurance company aimed at providing affordable & quality health care to its subscribers. The main deliverables of this assignment is to transition the prevailing health care process (837 for billing and payment) into an optimized health care process known as Michigan Operating System. The purpose of implementing the Michigan operating system in 837 transactions i.e. on billing & payment is to reduce costs, avoid redundancy in claims processing particularly without any manual intervention and process claims on a single operating platform.

Responsibilities:

• Worked on designing & documenting the current process flow and the futuristic Michigan operating process flow.
• Actively involved in gathering high level system requirements needed to implement the new operating platform for claims processing.
• Involved in regular meetings with the vendor-support team, the Michigan local team & the NPI team to identify gaps in claims processing.
• Conducted a detailed research on how the claims migrate on the system through each step in the process flow.
• Worked on claims which involve specific logic for Medicare and Medicaid Claims.
• Worked as a team in understanding & documenting the system logics needed to operate the claims on the new operating system. (MOS).
• Involved in GAP analysis on comparing the new MOS TRlogs along with the local systems TRlogs.
• Performed validation of test scenarios needed to ensure that the claims process through smoothly in the new NPS system.
• Worked on enhancements & re-scoping of system requirements suited to operate on the new platform.
• Worked closely with the vendor team to make sure that the system defects are rectified and the claims are processing correctly.

Confidential, Dallas, TX November 2008 - September 2009
Business Analyst

Project: Creation of a mobile application for online Bill payment of personal insurance plan holders. This application allows the users to access their insurance accounts anywhere on their mobile and allows them to perform different activities such as insurance plan update, premium payment alerts, premium type and payment history.

Responsibilities

• Worked with the business community to define business requirements and analyze the possible technical solutions.
• Worked in configuring enterprise products including system parameters setup, interface customization etc.
• Co-authored business requirements document with project teams. Extract, discuss, and refine business requirements from business users and team members.
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.
• Identified, researched, investigated, defined and documented business processes
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.
• Conducted UAT (User Acceptance Testing).

Confidential, Dallas, TX October2007 - October 2008
Business Analyst

Project: The project was creation of online customer's mortgage loan accounts management system. It is an online application which provides various mortgage services such as Current Account Balance, Payment History, Tax and Insurance Data, Make Payments Online, Apply for a Refinance or New Purchase Loan.

Responsibilities

• Formulated and documented User Requirements to support new product initiatives that support strategic plan and customer initiatives.
• Conducted analysis of business processes and requirements and identified technology enabled improvements.
• Implemented Agile Scrum process with a cross functional team.
• Designed Use cases using UML, for the user stories developed in the Sprint iteration process.
• Provided cost estimates to define the business value of the desired features.
• Translated business requirements into functional specifications for technical team.
• Created user stories from day to day Scrum standup meetings for 15 minutes.
• Sprint logs are carried out in timely fashion and updated monthly by the Scrum team.
• Managed an effective Defect control & Change control using Rational ClearQuest.
• Coordinated work plan between project manager and client; implemented and managed migration process & scheduled and tracked progress for team members of project through completion.
• Reviewed the work done by scrum team at the end of each Sprint.
• Assisted in development of training materials for new technology and process improvements.
• Provided analytical support and problem resolution for existing customers.

Confidential, NOIDA, INDIA June 2005 - May 2007
Business Analyst

Project: Worked directly with Clients and Stakeholders on Multiple Web Application Projects involved creation of Web Based Portals (E-Commerce, Accounting Portals). Projects varied in complexities ranging from a simple ecommerce website to a complex online web application project like Complete Accounting System. Different Platforms were used according to client needs like PHP, .net and java.

Responsibilities

• Worked with clients to define Business Requirements by facilitating discussion with various levels of client organization.
• Gathered, synthesized and prioritized requirements through interview, document analysis, questionnaires.
• Developed Use cases in support of client business Needs.
• Prepared Business Requirement document and translated them into functional specifications.
• Orchestrated communication between clients and project teams and continuously worked with development teams through entire Project Life Cycle.
• Used rational rose/MS Office Suite for creating Use cases, Workflows and other data modeling diagrams.
• Provided ongoing project analysis, mitigated "scope creep," communicated project status, and identified and resolving project issues and constraints.
• Conducted User Acceptance Testing and Maintained documents for Change Requests and implemented procedures for testing changes

CERTIFICATIONS

• PMP Certified ( Project Management Professional) Membership# 1536466
• Microsoft Certified System Engineer in NT4.0.
• Professional Ecommerce Course encompassing different languages like html, dhtml, Java and ecommerce methodologies.

EDUCATION

• MBA in Marketing from ICFAI Business
• Bachelors in Commerce

REFERRALS