SUMMARY:

• 9 + years’ professional experience in analytical work, project planning and implementation, and business analysis
• EHR System Implementation and Management
• Excellent analytical, quantitative, and problem solving skills
• Great reports implementation and maintenance skills, data management, and delivery using Excel (pivot and other advanced functions)
• Knowledgeable with Business Intelligence Applications such as Salesforce, Microsoft Business Intelligence
• Experience in Agile development, testing, creating use cases, documenting processes, gathering requirements, research system or workflow deficiencies, planning project scope, Medicare Billing, and coordinating system implementations projects from inception to completion

WORK EXPERIENCE:

Confidential, Watertown, MA

Business Systems Specialist

Responsibilities:

• Responsible for configuration of the benefit system for new and renewing employer groups
• Updated all benefit system screens and create new or modify existing benefit codes and rules to configure the benefit system based on information from the ECS database form and the Benefit Checklist (for SI employer groups), as necessary
• Created reports and performed data management using SQL and Excel (pivot and other advanced functions)
• Collaborated with key stakeholders to design new technology footprint
• Created new or modified existing benefit categories for web display, as necessary
• Maintained and enhanced the benefit documentation system for SI and FI Large Groups
• Participated in one on one meetings with Account Managers to discuss any clarifications needed on the ECS database form and/or the Benefit Checklist; Ensured all benefits are outlined within ECS, requesting and securing Change Forms if necessary
• Assisted with any IT testing for the system configuration and claims processing of any nonstandard benefit plan design customized through an SR, as assigned
• Responded to benefits inquiries and inform team members of any benefits issues; Coordinate with other departments as necessary

Confidential, East Boston, MA

Epic Principal Application Trainer/Business Analyst

Responsibilities:

• Conducted end user training in the use of all software systems supported by the IT department
• Developed course outline, objectives, and class materials in conjunction with the IT team and maintains training schedules.
• Supported servers and desktops across various locations
• Created reports and performed data management using SQL and Excel (pivot and other advanced functions)
• Analyzed end - user requirements, procedure, and problems needed to automate work processes or to improve existing computer applications
• Acted as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications
• Modified, created, and maintained user security in Hyperspace and Text
• Modified and maintained system configurations (within Hyperspace & Text: Reporting Workbench, Billing Reports, Billing Admin, PB System Menus, Forms Management, System Parameters, and Chronicles etc.) to meet organizational requirements
• Assisted in the implementation of system enhancements and upgrades for all Revenue Cycle/Access Applications

Confidential, Chelsea, MA

Application Support Analyst/IT Trainer

Responsibilities:

• Managed a successful cross-functional implementation for EHR system.
• Managed change management and user adoption effort throughout the agency
• Created reports and performed data management using SQL and Excel (pivot and other advanced functions)
• Gathered system requirements from stakeholders and other system users using interviews, workflow analysis, document analysis and requirement workshops
• Identified process inefficiencies and led implementations of all system upgrades
• Delivered training to groups and individuals for existing and new applications
• Developed training curriculum, user manuals and prepared customized documents for enhancements of training programs
• Tracked usage rights and maintain user access to the system
• Developed new data and work flows to improve staff productivity
• Coordinated with Quality Manager, HIPAA Security Officer and Privacy Officer to support the security and integrity of client-related data
• Managed and scheduled new user trainings
• Handled in-bound and out-bound technical support calls as needed and assisted with remote network support issues

Confidential, Boston, MA

Assistant Manager

Responsibilities:

• Managed, train, and developed support staff; created and establish performance standards
• Responsible for administration and control of financial transactions and prepared daily sales reports and bank deposits
• Maintained inventory control to ensure accurate product orders and managed vendor orders and deliveries
• Researched and provided solutions to customers' inquiries and needs

Confidential, Atlanta, GA

Technical Support Analyst/Project Manager

Responsibilities:

• Lead product demonstration sessions for potential clients and served as lead tester during software build upgrade
• Developed and maintained system documentation, user manuals, and provide training to support team and new clients
• Researched and managed problem resolutions from start to finish including communication with clients on estimated time to fix, and status updates
• In-charge of installation, configuration and upgrades of software and hardware
• Maintained and managed company website, FAQ-knowledge base, desktop workstations & network
• Handled an empowered leadership role in the implementation of system solutions developed to meet the needs of the organization
• Gathered information and business requirements and conducted research related to specific projects
• Analyzed business and technical needs of projects and handled in-bound and out-bound technical support calls as needed
• Worked with Sales and marketing to deploy strategies to define success and improve client relations
• Resolved and tracked regression issues during Software testing and worked with software developer to resolve development issues