SUMMARY

• Knowledge and demonstrated understanding of adult learning styles and instructional design
• Ability to present course material in a classroom environment
• Building and managing systematic change programs
• Planning and implementing programs to enhance productivity and quality of work
• Experience in assessing, delivering and measuring organizational effectiveness and training and development programs
• Demonstrated experience in partnering with business/organizational leaders to translate business objectives into effective learning sessions and development programs.

LANGUAGE SKILLS

• Spanish (Near Native Fluency)
• Greek (Native Fluency)

WORK EXPERIENCE

Confidential Dec 2010 - Present
Clinical Business Analyst / EMR (Electronic Medical Record) Trainer

• Assess and identify Allscripts EMR training needs for all UT clinic operations.
• Prepare training aids such as participant guides, handouts, evaluations overheads and other visual aids to enhance participant learning.
• Facilitate Allscripts EMR training throughout the company.
• Evaluate clinic performance and recommend training programs for improvement, as well as, understand the workflow of all clinics for implementations and upgrades.
• Participate on relevant quality or process improvement teams to meet team objectives.
• Recognize opportunities to improve individual and team performance and collaborate with Business Analysts and others as appropriate to continually improve performance.
• Act as a communication link between various teams and projects.
• Serve as a link between all clinics and Enterprise for related training issues.
• Develop and implement policies and procedures consistent with process improvement initiative outcomes.
• Create user accounts when needed for Enterprise users.
• Develop and edit structured notes for all clinics.
• Respond to Enterprise support emails, pages, and all clinics.
• Daily use of the HEAT ticketing system to track all projects, user requests, questions and calls to ensure that issues are identified, reported and tracked in a timely manner.
• Test product functionality.

Confidential Mar 2009 – Sept 2010

Standardized Patient Program Trainer & Coordinator (Fall/Spring 2009-10)

• Employee on-boarding and development, HR compliance, career development, train-the trainer and performance evaluation.
• In charge of planning, recruitment, scheduling, and supervision of all student clinical performance exams
• Provide e-training and hands-on technical training to all new and existing Standardized Patients (50+ part-time employees).
• Implement both live and web-based workshops to employees
• Conduct needs assessments to identify new training needs and skill development opportunities. Measure instruction, learning and program effectiveness by creating and implementing multi-level evaluations.
• Develop policies and procedures for the Standardized Patient Program (i.e., job description, training materials, etc.)
• In charge of providing Quality Assurance to Standardized Patient performance and accuracy
• Prepare budget invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software

Confidential– Downtown Sept. 2008 – Feb. 2009 
Part-Time Adjunct Faculty - English Language Institute

• Taught ESL to a large group of adult international students (courses run in sessions, not in semesters)
• Conducted cultural training classes for overseas hires at Marathon Oil Co. in Houston

Confidential Aug. 2007 – Mar. 2008
Part-Time Adjunct Faculty - Intensive English Language Program

• Taught ESL to a large group of adult international students (courses run in sessions, not semesters)

Confidential, Houston, Texas Oct. 2005 – June 2006 layoff
Director of the Standardized Patient Program

• In charge of planning, recruitment, scheduling, and supervision of all student clinical performance exams)
• Provided e-training and hands-on technical training to all new and existing Standardized Patients (100+ part-time employees)
• Designed web-based curriculum using WebEX to enhance SP memory of student encounters, thereby improving SP reliability
• Designed an electronic reporting system to inform SPs of their performance evaluations and assessment accuracy
• In charge of providing Quality Assurance of SP performance and accuracy.

Confidential Mar. 2004 – Oct. 2005
Houston Clinical Skills Evaluation Center 
Standardized Patient Trainer & Case Specialist

• Recruited Standardized Patients (SPs)
• Assisted Center Manager in interviewing, matching to cases and hiring of SPs, representing a diverse population
• Trained Standardized Patients
• Remediated SP performance based on feedback from central offices of ECFMG and NBME and case specialists at other sites
• Wrote and communicated assessments of training interactions to Center Manager, Director of Center Operations, and appropriate NBME staff
• Gave feedback quarterly to SPs on communication scoring, under the guidance of the Center Manager and central staff
• Wrote and discussed annual evaluations of reporting SPs, under the guidance of the Center Manager
• Functioned as Trainer on Duty as assigned by Center Manager
• Monitored and assessed SPs while functioning in the capacity of Trainer on Duty during the exam
• Coordinated with exam operations staff while functioning as Trainer on Duty
• Observed videos of SPs across sites for quality assurance purposes and made recommendations to appropriate Center Manager and Director of Center Operations regarding intervention, re-training or removal of an SP as needed to maintain standardization to case and USMLE Step 2 CS protocols
• Provided appropriate case trainers across all CSE sites with portrayal information and interpretation of assigned cases through use of the specialized computer programs (Quality Assurance)

Confidential Aug. 2000 – Jan. 2004
Secondary Spanish & ESL Teacher

EDUCATIONAL BACKGROUND

• Masters of Arts in Spanish
• Confidential University
• Texas Teachers Alternative Certification Program
• Secondary Spanish and ESL (English as a Second Language)
• Bachelors of Arts in International Studies and Spanish
• Confidential University

COMPUTER SKILLS

• Superior Knowledge of all Microsoft Office Applications
• Excellent Knowledge of Various Educational Programs - SMART Technologies Tools, Blackboard, WebEX, WebCast and WebCT
• Proficiency with Allscripts Electronic Medical Record (EMR)
• GE Flowcast (IDX) and Enterprise Electronic Health Record (EHR)
• Knowledge of Talent Domain Management Systems (Saba and Taleo).
• HRIS systems (PeopleSoft, SAP).