Sr. Business Analyst, Manager, PMO Resume

SUMMARY:

Coordination of IT expertise with Business directives
Extensive experience in application software design and database design
Experience in Banking, Insurance (Life and Healthcare), Finance, Real Estate, Investments and HR
Strong knowledge of all phases of SDLC and strong working knowledge of Software Testing
Experience with Agile and Waterfall methodologies
Excellent Documentation skills along with excellent communication skills
Ability to persuade users when choosing design concepts
Good aptitude for learning and efficient in problem solving
Ability to create high level as well as detailed Use Cases
Liaison to business partners and technical teams
Trained instructor with curriculum development experience
Proficient in Quality Center and test script creation
Worked as systems analyst, project lead and project manager
Expert skill level in Excel, Word, Access, PowerPoint, Publisher, OneNote and Outlook (all versions)
Working knowledge of SQL queries, Data Conversion and Data Modeling and creation of Data Flow documentation

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst, Manager, PMO

Responsibilities:

Project Management - Following SDLC for all projects, maintenance requests and enhancements to the public and member web portals.
Implementation of large projects involving multiple lines of business.
Coordination of IT Systems for all impacted areas
Manage requests from Customer Service and Operations - to troubleshoot and remediate member/subscriber issues.
Report to Senior Management on issues and trends concerning member web usage.
Recommend direction for business to follow based on upper management initiatives.
Manage Sr. Business Analysts on various project initiatives.
Provide Customer Service with the tools and support needed to service our customer inquiries.
Manage and support the corporate website for members, providers and brokers.

Confidential

Technical Analyst/Business Analyst - AML/Compliance Technology

Responsibilities:

After completing the KYC implementation for Confidential, I was called by Confidential to help implement the same functionality into the customer facing systems.

Confidential

Technical Analyst/Business Analyst - AML/Compliance Technology

Responsibilities:

Worked closely with Business partner to establish business requirement
Converted business requirements to a HLD (High Level Design) document
All project documentation was organized and stored in SharePoint
Created and maintained the traceability matrix
Created and updated project status reports
Knowledge of TOAD to access Oracle data tables and create SQL queries to extract data from multiple tables.
Collaborated with the technology group in the development of the .NET application as well as the QA team for the development of all testing scripts.

Confidential, Morristown, New Jersey

Information Systems Consultant

Responsibilities:

Worked closely with business partners to establish business requirements for all mortgage investment applications
Project manager for the conversion of all existing Lotus Notes applications to .Net Web Applications
Project lead to coordinate the development efforts between off-shore and on-shore resources, and worked closely with business partners to insure the business requirements were implemented and tested properly
Managed issues and defects for all three work streams of the REIOS project (Real Estate Investments Origination System) using Quality Center

Confidential, New York City, New York

Senior Lotus Notes Specialist

Responsibilities:

Client/Technology liaison for the enhancements to existing applications as well as requirement gathering for new applications
Worked with various insurance companies nation-wide to enhance and support their processes
Responsible for pricing estimates for each set of gathered requirements
Trained all users on new functionality prior to deployment
Participated in Vendor selection process to determine the best viable software tool to convert existing PMO software.

Confidential, Piscataway, New Jersey

Software Engineer

Responsibilities:

Programmer/Analyst
Designed, coded and implemented all batch software applications
Established a new software development team to support all Lotus Notes applications
Controlled and maintained access to all applications