SUMMARY:

• Seasoned, result - oriented Business/QA Analyst with over 7 years of experience in the Information Technology industry.
• Thorough understanding of all phases of the Agile Software Development Life Cycle.
• Highly experienced in Business Requirements Gathering techniques such as interviews, questionnaires, brainstorming, storyboarding, prototyping, and conducting Joint Requirement Planning (JRP) sessions.
• Experienced in conducting Joint Application Development (JAD) sessions to resolve conflicts and obtaining sign-offs while Documented meeting contents.
• Efficient in working with cross-functional teams, such as business users, developers, and QA teams, to ensure delivery of a quality solution within time and budget.
• Strong experience in generating and documenting project artifacts such as User or Business Requirement Documents (URS/BRD), Functional Requirement Specifications (FRS), and Detailed Use Cases.
• A detailed oriented team player with excellent communication, strong interpersonal, and time management and prioritization skills with ability to interact with both technical and non-technical users alike.
• Experienced in researching and evaluating alternative solutions to a business problem and making recommendations on most efficient and cost-effective solutions, which serves business needs and the needs of specifically targeted audiences.
• Experienced with assisting QA teams with writing and executing Test Plans and Test Cases.
• Strong experience in UAT, Regression testing, System testing, Sanity testing, POS testing, Smoke testing, Database, Load testing and Stress testing.
• Excellent experience in SQL query creation, execution and result verification.
• Good exposure to PI planning, estimating deliverables and highlighting dependencies with other Agile teams.
• SAFe 4.0 Certified (Scaled Agile).

TECHNICAL SKILLS:

Operating Systems: Mac OSX, Windows OS, Linux and Unix

Mobile Platforms: iOS, Android OS

Programming: SQL, JavaScript, Swift, HTML, CSS, XML

Database: Oracle, MySQL

Documentation/ Task Management: Jira, Confluence, Bamboo, Bit Bucket, GitHub, Bugzilla

Browsers: Chrome, Safari, Mozilla Firefox, MS Internet Explorer, Opera

Test Automation: Appium (Mobile), Selenium web driver

API Testing: REST API, Postman, Runscope

Tools: Salesforce, New Relic, TestRail, Google Analytics, Optimizely, Apptentive, Atom, Eclipse, Cloudinary, Cumulus

Others: MS Word, Excel, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Austin, TX

Responsibilities:

• Worked with multiple teams consisting of software engineers, designers, testers and stakeholders through planning, execution and release stages.
• Collected and defined requirements, translated into functional design documents and participated in the technical design, test planning and user documentation processes.
• Generated and Documented User or Business Requirement Documents (URS/BRD), Functional Requirement Specifications (FRS), and Detailed Use Cases.
• Facilitated requirement-gathering sessions (Joint Requirement Planning sessions) with Subject Matter Experts and other Key Users and documented the requirements in an easy to understand format by both the business and technical personnel.
• Conducted Joint Application Development (JAD) sessions, Business and System reviews and working sessions to understand the requirements and system design.
• Partnered with the PO in communicating the product vision and made sure it’s understood. Enhanced communication between development and QA.
• Participated in sprint planning, backlog grooming sessions, and retrospective meetings.
• Wrote SQL queries and reported the results to the business team.
• Monitored real time data in Google Analytics, built custom reports by combining metrics, dimensions and segments to understand how users interact with the app.
• Performed API testing to validate response data and response times using Postman tool.
• Salesforce data testing to verify the UI and complete life cycle of an offer/coupon by going through different states such as unclaimed, claimed, in progress and redeemed. Created content in Salesforce to verify UI before pushing to Production environment.
• Participated in complete End To End testing to verify complete system flow including POS (scanning coupons/offers, verifying redemption in the backend).
• Created detailed test reports from TestRail and reported to all stakeholders.
• Updated application content by creating json files and utilizing digital asset management tools (Cumulus and Cloudinary).
• Utilized NewRelic and Runscope tools to monitor the performance of the app. Obtained crash reports from NewRelic and provided to developers.
• Performed A/B testing experiments with Optimizely tool.
• Created and tested custom Push Notification messages. Familiar with third party vendors such as mGage and Urban Airship.
• Built and uploaded Test Flight builds to iTunes.

Software QA Engineer

Confidential, CA

Responsibilities:

• Created and executed test cases for the application components (Registration, Messaging, etc.)
• Performed exploratory testing including functional, compatibility and integration testing
• Executed regression testing as defined by the project testing activities for new QA build/releases
• Manually tested new Features and functionality stories in Jira and documented QA process and procedures in Confluence.
• Reported bugs in Jira, verified previously reported bug fixes and debug with developers if a bug fix didn’t pass QA and retested. Escalated high priority bugs, worked with PO and developers accordingly.
• Performed compatibility testing using different mobile devices and Android Virtual Device (AVD)
• Participated in regular project team meetings to discuss testing process and assignments
• Communicated with QA team members and developers to resolve testing issues
• Studied application requirements and performed exploratory testing to familiarize with web and mobile versions of the application
• Wrote and executed test cases and test scenarios for Create Petition, Sign Petition, My Petition, Butterfly Rewards Dashboard features
• Performed cross browsing testing on Chrome, FF, IE10 in Windows 7
• Ran functional, regression, and usability testing on various mobile devices: IOS, Android
• Tested the calls to web services to make sure correct data is sent to back end via web developer tools (Firebug, Chrome Developer Tool)
• Analyzed software failures, reported issues to Jira, performed Bug verification testing
• Took part in the weekly QA status meetings discussing the findings, bug fixes, latest builds; sent the status reports to QA manager
• Created test suites for regression testing (Selenium)
• Performed Localization testing -- validated UI flow, app page layouts, user interactions, including proper local language, currency, time zone (date and time format), and phone format
• Validated application functionality for a variety local Internet Providers ( Confidential, Confidential & Confidential, Confidential )
• Created and executed test cases for the application components (Registration, Calls, Text Messaging, Contacts)
• Performed ad-hoc, usability and regression testing in QA and production environments
• Analyzed software failures, reported issues to Bugzilla, performed Bug verification testing
• Tested application using different mobile devices and Android Virtual Device installation
• Participated in regular project team meetings, communicated with QA team members and developers to resolve testing issues
• Installed and setup SDK-based Android Virtual Device and BEAM application

Market Research Analyst

Confidential, Chatsworth, CA

Responsibilities:

• Supported management in performing functions such as staffing, training and business plans
• Lead initial client meetings and developed presentations
• Monitored and managed operational activities and analyzed promotional activities
• Collected and distilled market research from third parties for consumption by sales
• Documented and prepared reports on third party vendors and information systems
• Observed performances and encouraged improvements of staff