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Business Analyst Resume

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Richmond, VA

PROFESSIONAL SUMMARY

Over 14 years of QA experience in Financial,Pharmaceutical, Insurance, e-Commerce, and Telecommunication industries, developing test strategy, comprising Test Plan, Test Scenarios, Test Scripts, Testing Methodology and Test Reports, automation of testing of various Client/Server and Web applications. Specialized in test automation using Quick Test Professional, Win Runner, Load Runner, Quality Center, Clear Case, Clear Quest and SILK.

EDUCATIONS/TRAINING:

  • B.E. from REC TRICHY, TAMILNADU, INDIA.
  • M.TECH. from IIT-MADRAS, INDIA.
  • Advanced diploma in Computer Science
  • Certified Product Specialist in Mercury Interactive Test Suite 6.0 for WinRunner & TestDirector , Quick Test Professional.
  • Training in Solutions Delivery Methodology (SDM) 2.0 and Testing Process & Methodology for Capability Maturity Model (CMMLevel - II & III).
Specific experienced includes:
  • Architectural Expertise in Automation Frame Works, Layout and developed Automation Scripts (QTP and Winrunner)
  • Developed QTP scripts, VB Functions with HTML Reporting.
  • Modified existing TSL scripts for enhancement release.
  • Developed new scripts to add new functionality and business rules to application.
  • Modified existing GUI objects and added new GUI objects to GUI file.
  • Extensively used CSO/Java library functions and developed compile module new functions
  • Used Java Method wizards for identifying Java objects.
  • Extensively worked for Data Driven and Database (Oracle) Script development.
  • Modified startup (Init) scripts and did configuration for WinRunner and Application.
  • Developed new QTP scripts (Created Object Repository, Actions, VB Functional Libraries, Data Drivens, Database) for DA Application.
  • Executed Winrunner and Quick Test Professional scripts using Test Director/ Test Quality Center
  • Distributed daily Test Progress Reports and Test Completion Reports and sign off the tests.
  • Extensive used Clear Quest/Test Director/Harvest/Team Truck for defect trucking and defect management purpose.
  • Used extensively enterprise Rational Clear Case/ Harvest/PVCS for source code control, software configuration management (SCM).
  • Introduced TestMetrics (developed using TSL) to produce report to top management on basic of pass/fail and execution criteria.
  • Worked for CMMlevel II & III, IEEE and standardizedenterprise testing process.
  • Analyzed Functional Requirement Specification (FRS), System Design Specification (SDS) and Developed Test Plan, Use Cases,and Test case.
  • Developed Automated Testing Methodology using Test Director and customized functions which facilitate the generation of accurate and robust Test Scripts (TSL) for functional and regression testing using WinRunner.
  • Performed Load/Performance testing using LoadRunner Analyzed severs (Web-server, Application-sever and Database-server) performance in various virtual user (Database, Web) load
  • Determined application performance and maximum scalability, critical parameter such as number of users, response times, hits per seconds, through out using Load Runner.
  • Written Unix Shell Scripts, Perl Script for file and data validations. Scheduling jobs using Crontab.
  • Loaded data into Oracle table using SQLloader, done Export and Import in oracle. Tested Oracle PL/SQL procedures and Functions.
  • Extensive experience in functional testing, unit testing, integration testing, regression testing, black box testing, white box testing, GUI testing, back-end testing, browser compatibility testing,and load/ performance testing on Windows, and Unix (Sun Solaris) environments.
  • Performed Component Test, Assembly Test and Product Test in different stage of Software Development Life Cycle(SDLC).
  • Involved in the process of Design, Creation, and Publishing of several test documents as per Standard Operating Procedures (SOP).
  • Manipulated MS-SQL and Oracle tables using SQL queries.
  • Developed Unix Shell scripts for batch processing and data extracting.
  • Co-ordinate with Production support team, DBA Team, UAT and Beta Team for installing enterprise version of WinRunner, JDK, Java-Add-In, TestDirector, Clear Case & Clear Quest and Collecting Data and installing different software and configuring them.
  • Administered Windows NT Server System.

Technical Skills:

Hardware :HP-9000, SUN-Solaris, IBM Compatible PC, AS/400 Operating System Unix, Windows 95/98/NT/XP, OS/400, MS-DOS , Main Frame, TS2 Language :C++, Java, Corba, EJB, J2EE, HTML, JavaScript, PL/SQL, Visual Basic, XML, XSL, ASP, ASP.NET, VB.NET, TSL, RPG, JCL.

Database: Oracle 8i/9i, DB2/400, MS-SQL Server 7.0, MS-Access, MVS, TSYS

Web Server: IIS 4.0/5.0/6.0, Apache, Netscape

Application Server: Citrix 6.0, BEA Web Logic 5.1/6.0, Silver Stream 3.0/3.50, IBM Web Sphere 5.0Testing Tools WinRunner 7.5/7.6, Quick Test Professional 6.5/8.0/9.0, SILK 5.0.3, LoadRunner 7.02/6.0, TestDirector 7.6/8.0, QC 9.0 Source

Management Tool: Microsoft Visual SourceSafe, PVCS, Harvest, Clear Case 2002.5

Bug Tracking System: Test Director 7.6/6.0, Harvest, Team Truck, Clear Quest 2002.5Documentation Tools MS Office, Doors 5.0, Adobe Tools, MS Project, Visio Technical Other Tools TOAD, JBuilders Package Oracle 11i, People Soft 8i/7.0, JDEdwards 9.02, SSA-BPCS 2.0, Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA Feb 2011 - Till Date

Automation Testing Specialist
JDEdwards 9.02

ERP JDEdwards Upgrade Project (Ver9.02)

Environment: AS/400, SQL Server 2005/2007, Oracle, Web, Quality Center 9.2, Quick Test Pro 9.00.

Responsibilities / Accomplishments:

  • Architectural Expertise in Automation Frame Works, Layout and developed Automation QTP scripts.
  • Developed QTP scripts, VB Functions with HTML Reporting.
Confidential, Richmond, VA Oct 2008 - Feb 2011

Testing Specialist
Standard Cash Application (SCA)

Standard Cash Application Consists with five application SCA-Admin, SCA-Management, SCA-Processing, SCA-Taskman, SCA-Translan(Batch run). Process - receiving cash from Bank and count the denomination them, if requires destroy bad denomination. It also pays to bank.

Environment: Power Builder 11, SQL Server 2005/2007, Quality Center 9.2, Quick Test Pro 9.00, Visual Basic.

Confidential, Richmond, VA Mar 2004 - Sept 2008

Confidential
Automation Testing Specialist/Lead
DISCOVERY/MIDDLEWARE/DISPUTE AUTOMATION/ONLINE ACCOUNT SERVICES/HELIX MIGRATION/ ODYSSEY/Enterprise Online Services (EOS)

Enterprise Online Services (EOS): Currently working for this project.

Discovery is a GUI front-end application, which allows Risk Agent to see Account Summary, Transaction, Statements, Account History, Credit and Legal information's and update customer information, Wave Past Due, Over limit, and Return Check fees, Send letters to customer, and ask questions for Promise to Pay, Settlement and Reage, offer and process solutions for hardship, bankruptcy and restrict accounts.
Middleware is Application Program Interfaces (API), which communicates Client and databaseserver. The client makes a request with input parameters and depending on request, database server sends the data to client. This API's are written in C, C++ and Oracle PL/SQL. This API's are used in Discovery, OAS and Odyssey applications.
Dispute Automation (DA) is a Java Web base application of part of Helix project, which will take care of any disputed transactions (Purchase, Cash, Assess etc) of Master and Visa Cards.
Online Account Services (OAS) is a web based application where VISA, Master Card account holders can login and view their statements and manage their accounts.
Helix Migration - Actively involved for Helix Migration part of Middleware, Online Account Services and Voice Response Unit (VRU) to make sure these applications work with new mainframe TSYS with existing functionalities.
Odyssey - Customer support applications. It cares customers for balance transfer, Lost Stolen, Rewards; activate a new account, Credit Decision, fees and payments, statements disputes, and fraud.

Responsibilities / Accomplishments:

  • Architectural Expertise in Automation Frame Works, Layout and developed Automation Scripts (QTP and Winrunner)
  • Developed QTP scripts, VB Functions with HTML Reporting.
  • Did the requirement analysis and evaluate Line Of Effort (LOE) requires for upcoming projects.
  • Developed Master Test Plan, Details Test Cases, andanalyzedthe test data requirements.
  • Developed new QTP scripts (Created Object Repository, Actions, VB Functional Libraries, Data Drivens, Database) for DA and Online account Services Applications.
  • Developed new Winrunner scripts and enhanced existing scripts for Discovery and Middleware Applications.
  • Executed Winrunner and Quick Test Professional scripts using Test Director/ Test Quality Center
  • Distributed daily Test Progress Reports and Test Completion Reports and sign off the tests.
  • Extensively used SQL query, Test Director for Requirement traceability matrix, Test Plan development, Test execution, Clear Quest for Defect reporting, Clear Case for Configuration Management.
  • Conditioning test data in Main Frame TSYS.
  • Co-ordinate with Test Data Load Team, Release Management Team, Tools and Configuration Management Team.

Environment: Quick Test Professional 8.0/9.0, WinRunner 7.5/7.6, Java Add-in, Clear Case 2002.05, Clear Quest 2002.05, Enterprise Test Director 7.6/8.0 (Quality Center), VB Script, Power Builders, Java 2.0, C++, Perl, Java Servlet, EJB, XML, Web Logic 5.0, Oracle 8i, Toad VI, MS Access, Microsoft office, PeopleSoft 8i, Windows 95/2000/XP, Sun-Solaris (Unix) and Main Frame (MVS, UNISYS, TSYS).

Confidential, San Jose, CA Nov 2003 - Mar 2004

Confidential
Senior Testing/Business Analyst
CIBER - Contract Installed Base and Entitlement

The CIBER consists with modules Installed Base (IB),Service Agreement (SA) and Interim Quoting Tool (IQT). The IB module stores information about the installed base for all customers who have purchased equipment from Cisco. SA modules (Oracle 11i) stores information about the contract made between customers and Cisco. IQT stores information about customer Quote and Contract information.

Responsibilities / Accomplishments:

  • Customized Requirements, Test Plan, Test set and Defectmodules of Test Director 7.6.
  • Created user groups and configured email options ofTest Director.
  • Imported requirements, Test Scripts, and Test Cases to Test Director.
  • Modified existing TSL scripts for enhancement releases.
  • Developed new scripts to add new functionality and business rules to application.
  • Modified existing GUI objects and added new GUI objects to GUI file.
  • Extensively worked for Data Driven and Database (Oracle) Script development.
  • Extensively used Oracle SQL for retrieving data in TSL scripts.
  • Modified startup (Init) scripts and did configuration for WinRunner and Application.
  • Extensive used Test Director for defect trucking and defect management purpose.
  • Developed high level Test Plan and Test script execution process documents.
  • Extensively used Unix command and Unix shell scripts.
  • Co-ordinate with different team for CollectingData, Installing Software, and Configuration issues.
Environment: WinRunner 7.5, Test Director 7.6, Progress 9.1A, Oracle 11i(11.5.6), Forms 6i, Oracle 9i, JAVA 2.0, JDK 1.4, SQL PLUS, Power Points, TOAD VI, MS Access, Microsoft office, Windows 95/2000/XP, Sun-Solaris (Unix). Capital One Bank, Richmond, VA Oct 2002 - Oct 2003

Confidential
Senior Development Specialist
DISCOVERY

Discovery is a GUI front-end application, which allowing Risk Agent to see Account Summary, Transaction, Statements, Account History, Credit and Legal information's and update customer information, Wave Past Due, Over limit, and Return Check fees, Send letters to customer, and ask questions for Promise to Pay, Settlement and Reage, offer and process solutions for hardship, bankruptcy and restrict accounts.

Responsibilities / Accomplishments:

  • Installed WinRunner7.5/JDK 1.4 with new Java add-in & Windows XP and insured that existing scripts are ran with new environment.
  • Modified existing TSL scripts for enhancement releases.
  • Developed new scripts to add new functionality and business rules to application.
  • Modified existing GUI objects and added new GUI objects to GUI file.
  • Extensively used CSO/Java library functions and developed compile module new functions
  • Extensively used Win32 API and DLL like fileutility.dll,user32.dll, kernel32.dll, and gdi32.dll functions.
  • Used Java Method wizards for identifying Java objects.
  • Extensively worked for Data Driven and Database (Oracle) Script development.
  • Extensively used Oracle SQL for retrieving data and verifying using Toad and in TSL scripts.
  • Modified startup (Init) scripts and did configuration for WinRunner and Application.
  • Extensive used Clear Quest for defect trucking and defect management purpose.
  • Used extensively enterprise Rational Clear Case/ Test Director for WinRunner and Application version Control.
  • Introduced TestMetrics (developed using TSL) to produce report to top management on basic of pass/fail and execution criteria.
  • Worked for CMMlevel II & III and standardized enterprise testing process.
  • Developed high level Test Plan and Test script execution process documents.
  • Extensively used UNIX command and UNIX shell scripts.
  • Co-ordinate with different team for CollectingData, Installing Software, and Configuration issues.

Environment: WinRunner 7.0/7.5, Java Add-in, Clear Case 2002.05, Clear Quest 2002.05, Enterprise Test Director 7.6, Power Builders, Java 2.0, C++, Perl, Java Servlet, EJB, XML, Web Logic 5.0, Oracle 8i, Toad VI, MS Access, Microsoft office, PeopleSoft 8i, Windows 95/2000/XP, Sun-Solaris (Unix) and Main Frame (MVS, UNISYS).

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