SUMMARY:

• Experience working in SDLC, Agile and Waterfall
• Constructed artifacts specific to each phase of SDLC Lifecycle documenting technical language for both the Business Requirement and Functional Requirements
• Strong analytical, problem - solving and communication skills with particular emphasis on clear, detailed Business Requirements and Functional Specifications.
• Worked as a liaison to capture business & technical requirements and document in BRD/Functional Specs.
• Worked closely with the development team to automate the business requirements.
• Experienced in creating BRD, Product Backlogs, Release Backlog, Functional Specs, Test Cases, Test Plans, User Manual Documents and Traceability Matrix to track the Project Lifecycle
• Creative and Innovative thinker, Team Player, result-oriented, fast learner, excellent communication skills with strong research capability.
• Efficient in delivering Business and System Use Cases and supporting all the documents with UML Diagrams such as Use Case Diagrams, Visio Diagrams, Data Flow Diagrams, Process Flows (Business and System) using UML modeling tools such as MS Visio

TECHNICAL SKILLS:

Systems / Applications: MS Excel, PowerPoint, MS Project, MS Visio, MS Word, Snag IT

Languages: English, French, Hindi, Punjabi, Urdu

PROFESSIONAL EXPERIENCE:

Confidential, New York

Business Analyst

Responsibilities:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Captured business requirements from the marketing campaign team for the consumer website to enhance the skincare module.
• Managed inventory for skin care division requirements using the Estee Lauder supply chain process
• Integrated web end to end customer experience with Estee Lauder mobile application to deliver same shopping experience
• Documented Business Requirements using narrative and process flows to display step by step end user interaction to the consumer website.
• Followed Agile methodology to complete enhancements documenting user stories, product backlog and providing updates for senior management using burndown chart.
• Accumulated system requirements from Marketing department through surveys and interviews
• Involved in prioritizing the defects and working with QA team to resolve them
• Conducted JAD sessions with management, vendors, users and other stakeholders for open and pending issues
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies

Confidential, Downtown, Montreal

Lead Business Analyst

Responsibilities:

• Build current and future state process flows and gathered requirements from local branches and worked with IT globally.
• Worked directly with retail bank managers, tellers, and senior management in gathering requirements.
• Business requirements captured included cash inflow/outflow, drafts and checks on the S3 dashboard for senior management.
• Prepared test cases and conducted testing in each phase of the software development lifecycle.
• Delivered project using waterfall and agile hybrid SDLC methodologies
• Create Functional Specification Document and Technical Specification Document along with input from Development team
• Used Mercury Quality Center for tracking bugs and testing defects
• Developed system to system data mappings for back-end processing using copybooks
• Worked with stakeholders to assist in creating Data Dictionary

Confidential, Downtown, Montreal

Business Analyst

Responsibilities:

• Gathered requirements from Product Owners to get product list, pricing and product details
• Translate requirements into functional specifications for hand-over to internal technical teams and subject matter experts
• Integrated web shopping experience with mobile app requirements to deliver seamless customer experience.
• Collaborate with development teams in the design and execution phases of the Project Life Cycle
• Create process documents, requirements documents, flow diagrams, use cases and other user documents
• Identify and verify that requirements are testable and help generate testing scenarios
• Create Functional Test Plans, Test Cases, and Test Scripts
• Tracked testing defects in Mercury QC for test cases constructed
• Respond to inquiries from users and technical support regarding function and operation of software
• Serve as liaison between Development and Business Team

Confidential, Downtown, Montreal

Business Analyst

Responsibilities:

• Organized and Conducted JAD sessions.
• Worked closely with Branch Managers and Mangers of Customer Service to gather requirements for P3
• Prepared and submitted reports and presentation for management review.
• Supported in the Business needs working closely with the end users to assist in creating Dashboard requirements.
• Assisted in UAT with end users to ensure all requirements were captured and developed accurately.
• Performed manual and automated testing and tracked defects using Mercury QC.
• Created system Use Cases generating scenarios and steps for different performance reports required by Branch Managers and Managers of Customer Service.
• Prepared documentations including Business Requirements Document, Functional Specification Document and Traceability Matrix.