SUMMARY:

• Extensive professional experience of more than ten years and formal training in Business Analysis with an emphasis on financial applications and financial products, including elicitation, analysis, validation, and documentation of business, organizational and operational requirements utilizing UML modeling techniques, Waterfall and Agile methodologies (SCRUM).
• Extensive experience and general knowledge across wide range of Investment Banking/Financial Services functions (Global Wealth Management, Capital Markets, Strategic Data Governance, Investor Communications, Treasury Services, Global Client Access Cash Management, Billing, Financial Information Reference Data, Customer Profile System, Broker Dealer Legal, Registration and Compliance, AML and KYC).
• Working experience in Product/ Project Management in cross functional environment.
• In - depth understanding of Software Development Life Cycle (SDLC).
• Prior experience as a Programmer/Analyst.
• A productive team member with proven interpersonal and communication skills and ability to build and manage relationships with diverse groups of IT specialists, business managers, and subject matter experts. Demonstrated ability to be a quick learner and work effectively in highly stressful environments.
• Goal-oriented, capable of rapidly determining priorities and handling multiple tasks at one time to consistently meet goals and deadlines with limited supervision.
• Excellent organizational and time management abilities.

TECHNICAL SKILLS:

• MICROSOFT OFFICE (PROJECT, VISIO, ACCESS, WORD, EXCEL, POWER POINT, SHARE POINT)
• HP ALM (HP Application Lifecycle Management)
• QC (Quality Center)
• JIRA
• MS SQL Server (T-SQL)
• SQL (DB2)
• Mainframe (Cobol, CICS, DB2).

PROFESSIONAL EXPERIENCE:

Confidential, NEW YORK, NY

Business Analyst (consultant)

Responsibilities:

• Elicit business requirements from business users and subject matter experts. Define, document, analyse and prioritize requirements. Write business and functional specifications.
• Lead development and assist in operational rollout and support.
• Create governance framework for administrating surveys. Documenting Standard Operational Procedures, tasks and processes execution. Provide tech solution to improve client survey process from secured email via SharePoint site. Create process flows using Visio.
• Participate in analysis of Request for Proposal documentations in order to choose the outside vendor company for conducting clients survey.

Confidential , NEW YORK, N Y

Product Specific Technologist / AML Business Analyst (consultant)

Responsibilities:

• Worked on analyzing, defining and evaluating the remediation process for each recognized data gap. Reviewed the observation documents for each data gap written by Application Development team to ensure it fulfils process remediation requirements. Elicited, prioritized and documented business requirements and created Business Specifications Document. Created remediation plans. Maintained engagement with GFCC stakeholders on scope and requirements as well as discuss and address specific risks and issues. Engaged with QA to ensure they understand the business context for the requirements by reviewing test plans and/or test cases;
• Worked on the process enhancement to improve surveillance of trades and transactions in MANTAS. Engaged with development team to create missing mapping documents for feed extracts flowing from System of Records into MANTAS for Global Markets Trade/Transaction surveillance. Worked on Cash Manager system for FX and Derivatives trades to address incoming payments in automated feed and to improve OFAC scanning. Participated in the effort to automate manual feeds where monthly volume exceeds the Enterprise Standards;
• Worked with Front Line Units (FLU) and Control Functions (CF) on enhancements for ESS and ETS applications by capturing and displaying new data attributes for Suspicious Activity Monitoring in order to improve detection capabilities across scanning platforms. Created Business Context Document. Translated high level business requirements into functional specifications for the AD team;
• Engaged with the FLU to determine additional requirements for Account Data - OFAC scanning at the account level. Documented Business and Functional requirements for the new actions required by GFCC with respect to account level scanning - to identify new Account Level triggers which will require Customer Data to be sent for scanning. Worked on functionality enhancement to support account level address changes to a location in a sanctioned country. Distributed the documents for review and approval;
• Participated in the analysis and re-evaluation of the existing on-boarding process in order to create new unified Client Onboarding operating model;
• Extensively worked with Application Development Team and Subject Matter Experts across all functions to establish timeline, manage project deliverables, validate coverage and perform coverage monitoring in order to achieve gaps closure and meet deadlines for implementation; facilitated team meetings.

Confidential, NEW YORK, NY

Data Management and Governance Business Analyst (consultant)

Responsibilities:

• Managed numerous data issues across WM functions. Worked with various practice area groups to identify root cause of the issues (such as Business Logic discrepancies, Legacy Core System limitations, Incorrect/Missing Source Data, Incorrect Calculations, etc.); mapped the issues to the appropriate Strategic Data Streams (Data Alignment, Core Renovation, Data Quality, Financial Reference Data) and provided strategic solutions;
• Took part in the full life cycle requirements elicitation, design, development, and testing of ARS zero-priced securities project. The overall goal is to address a legal requirement to change non-clearing ARS market value to ‘dash’ on all FA and client facing reporting/applications to provide consistency for the clients and fields;
• Participated in the $10 par Structural Products reclassification project to meet Regulatory and Mandatory needs to re-categorize Equity products to Fixed Income products;
• Performed requirements elicitation, gap analysis, data mapping, data profiling and prepared functional design documents; drive SRS walkthrough; distributed documents for review and approval;
• Supported overall testing strategy and approach including: reviewing test scripts and providing feedback and confirmation to QA and UAT team prior to start of each testing cycle; participated in the testing of requirements and identified issues as early as possible; monitored testing, deployment progress and verified delivery of the solutions;
• Created Power Point presentation for each issue/project and presented it on the Data Stewards by-weekly meetings; updated various team documentation;
• As part of the WM Data Governance initiative, participated in the design of the Data Governance Portal which will provide users with glossary for critical data elements, ability to look up common definitions and authoritative sources, and help enforce Data Governance Policy. It will also ensure traceability and accountability for data elements that are critical to Wealth Management;
• Assisted with collection of business glossaries and business rules from various stakeholders. Supported SMEs in data definition and mapping tasks;
• Assisted Data Stewards and Data Custodians in strategic data governance framework, including definition and management of common data elements, processes and policies, to ensure data consistency, data quality and business process alignment throughout MSWM Business, Technology and Operations;
• Assisted in identifying data issues related to UX; gathered and documented existing UX and implementation standards; participated in the discussions of creating the process to define new standards required to address data issues in the UI and to drive decisions when there are inconsistencies.

Confidential, JERSEY CITY, NJ

Senior Business Analyst II (consultant)

Responsibilities:

• Participated in elicitation, definition and documentation of business requirements for Investor
• Experience Workstream; contributed to the Business Functional System Documents (BFSD) and participated in the business and functional requirements review and approval meetings;
• Created various wireframes/Letter mock ups utilizing new and improved style;
• Created the Test Plan/Approach Documents, and participated in Letter Business Testing in order to validate requirements and needs of the business stakeholders;
• Assisted in testing transactions to enhance AML compliance and identify appropriate threshold risks.
• Participated in the Investor Communication Weekly Workstream Status meetings.

Confidential, NEW YORK, NY

Senior Product/Business Analyst

Responsibilities:

• Participated in a full life cycle analysis, design, development, testing, implementation deployment and support for Localization Roadmap project using Agile methodology;
• Facilitated Project Checkpoint meetings with the Agile Program team to review aspects of the project in order to meet deadlines;
• Worked with Outside Vendor Team to ensure proper extraction, transformation and upload/download of English and translated Resource Bundles data using Project Director ETL tool;
• Created Test Plans and Test Scripts; as a Product Test Lead assigned the execution of the ALM test scripts to the Local Language (off-shore) Team;
• Participated in Functional Testing, Backend Testing and Smoke Testing, provided defects review and assignment to Application Development Owners and Local Language (off-shore) team as necessary using HP ALM tool. Provided Test result metrics through HP ALM and generated reports as required. Participated in the Testing Status meetings and Defect Review meetings to discuss outstanding issues with QA team and developers;
• Coordinated training of new and existing functionalities for Geographically Diversified Team;
• Participated in Collaborative Project Definition and Requirements Development Workshop for Automated Email Verification project which provides Monthly Accounts Rejects in Global Client Access Bulling System;
• Analyzed service performance and service loopholes as well as historical reports for the billing rejects, gathered requirements for billing rejected transactions and translated them into functional document. Generated Monthly Customer Accounts Reject Reports by running MS Access queries and created Reject Guide document using MS Excel;
• Created monthly statistics report and Power Point Presentation of Chase Customer Access Program (CCAP) Money Management System.
• Participated in Collaborative Project Definition, Business Strategy, Project Roadmap, Design and Requirements Development Agile Workshop for TSLink Migration Project in order to facilitate transition of over 23k business clients from legacy to internet-based client access software;
• Contributed to product backlog creation and prioritization of the user stories;
• Performed data mapping, data comparison and gap analysis of all the elements/business rules of existing "as is" with desired "to be" processes for Treasury Service System and produced high level Gap/Differences analysis document, “Comparison Guide” for the Clients and other User/System requirements artifacts;
• Collected and analyzed internal records, including alerts, investigation and suspicious activity reports (SAR) history, tracked new laws and regulations in order to ensure firm’s policy and procedures regarding KYC requirements and improve the efficiency of electronic monitoring systems of user-level screening process for Access Portal. Compiled research data to a report using PowerPoint presentation for senior management.

Confidential, JERSEY CITY, NJ

Business Analyst - Senior Programmer Analyst (consultant)

Responsibilities:

• Participated in a full life cycle scope definition, design, development, and testing of the projects using Waterfall methodology;
• Created BRD, FRD, Use Cases, Glossary, Activity Diagrams, Flow charts, Data Mapping, and other requirements artifacts; facilitated requirements gathering workshops and individual interviews with stakeholders; Presented and reviewed final requirements documentation with the business users and obtained sign off;
• Performed data analysis and data mapping during migration from the legacy to the new system;
• Defined User Acceptance Testing criteria with users and supported UAT of the system, including prioritization of identified defects;
• Created Data Validation Process using SQL Queries of the input parameters captured by the front-end application to assure necessary format and completeness of all required data according to the business rules.

Confidential, MORRISTOWN, NJ

Business Analyst - Senior Programmer/Analyst (consultant)

Responsibilities:

• Within the Consolidated Data Capture System (CDC), played an active role in the analysis, redesign and implementation of Waybill recording method to create more sophisticated and independent process for the collection of incoming data from different countries into the UPS billing system.

Confidential, NEW YORK, NY

Senior Programmer/Analyst (consultant)

Responsibilities:

• Within the Customer Profile Information System worked on analysis, re-architecture and implementation of different applications, such as Welcome Letters, Account Verification Profile, and DeskNet.
• The CPI System provides a front-end of account opening and maintenance determines account documentation requirements and tracks the status of that documentation.

Confidential, NEWPORT, NJ

Senior Programmer/Analyst (consultant)

Responsibilities:

• Participated in the implementation, update and maintenance of the Financial Information Reference Master System.
• This system is the authoritative repository for organizational and chart of accounts information for the Corporation.

Confidential, NEW YORK, NY

Senior Programmer/Analyst (consultant)

Responsibilities:

• Participated in enhancement and maintenance of the Broker Dealer Legal and Compliance and Registration Systems.

Confidential, NEW YORK, NY

Senior Programmer/Analyst (consultant)

Responsibilities:

• Participated in the conversion and testing of the P&S (Purchase & Sales) and Margin Application Systems to provide trade verification of the transactions and prepare exchange (comparison) tickets.