SUMMARY:

• Technical Business Analysis, Business Process Re - Engineering, eBusiness Projects
• Key Project Manager, Strategic Risk Analyst, Business Modeling
• Strategic Thinker, Attentive Listener, Detail-Oriented, Strong Decision-Maker
• Led strategic efforts to add value to the organization as a Senior Business Analyst, Business Process Analyst, Consultant, and Project Manager for companies supporting major clients in the healthcare, insurance, and financial services industries
• Eighteen (+) years of success providing critical business analysis, process re-engineering, and business modeling and creating solutions to meet client business requirements, reduce costs, improve productivity, and produce strategic business process improvements.
• Respected Project Manager with a people-oriented approach in managing projects from initial conception to successful delivery. Well-versed in project planning, scheduling, testing, implementation, and documentation.
• Passionate about delivering customer excellence across enterprise-wide services and applying excellent listening skills, an attentive work style, and strong problem solving abilities to ensure customers’ needs are always met. Enthusiastic team player with a polished demeanor.

TECHNICAL SKILLS:

• Proficient using MS Office (Word, Excel, PowerPoint)
• MS Project, and various proprietary applications.

PROFESSIONAL EXPERIENCE:

Confidential, El Dorado Hills, CA

SR. BUSINESS ANALYST

Responsibilities:

• Sr. Business Analyst assigned to the $10 million Cyber security Mandate project impacting four work streams.
• Provided complex analytical support through analysis and data interpretation in support of cross-functional business operations.
• Collaborate with PM to create and facilitate presentations to Business Owner on work plans and time lines.
• Collaborate with business operations to develop business requirements and user acceptance testing plan/scenarios.
• Co-created with PM all project documents to ensure project compliance.

Confidential, Sacramento, CA

BUSINESS ANALYST

Responsibilities:

• Primary point-of-contact for a portfolio of government, hospital, retail, and manufacturing accounts with some of the largest financial exposures and served as the sole Business Analyst responsible for providing client solutions for users of ClaimsConnect, the company premier claims management product.
• Collaborated with the Director of Development, cross-functional IT teams, and stakeholders to clarify process improvement opportunities, review workflow and business systems; and design, test, and validate customized solutions to improve data processes, meet critical user requirements, and promote long-term client value.
• Established trust with key client decision-makers (Senior VPs, VPs, etc.); interviewed stakeholders; performed comprehensive knowledge acquisition and analytics needs analysis; defined workflow/systems requirements; created the business requirements document; and developed continuous improvement solutions using best business analysis practices and a thorough understanding of the system development life cycle.
• Organized, prioritized, and managed multiple client process improvement projects simultaneously; researched critical issues and identified solutions to eliminate roadblocks and improve workflow; and created requirements packages.
• Worked with development teams to interpret requirements into actionable specifications; conducted user acceptance testing; and delivered successful projects to improve work processes, reduce risk exposure, and achieve the client’s strategic business objectives.
• Strictly complied with generally accepted business processes in all knowledge acquisition and solution design, development, testing, and implementation activities and used a strong grasp of business workflows to help clients improve the use of technology, minimize risks, and reduce loss exposure.
• Documented process and procedures on all projects and educated client users.

Confidential, Sacramento, CA

BUSINESS SYSTEMS CONSULTANT / ASSISTANT VICE PRESIDENT

Responsibilities:

• Worked with the Vice President of Operations, Director of Information Technology, Business Unit Managers, and other internal consultants to modernize critical business processes, procedures, and data workflow during a period of major corporate-wide reorganization stemming from the nationwide real estate industry collapse.
• Facilitated numerous Joint Application Development (JAD) sessions; identified critical business requirements; and helped develop and launch solution-driven business models, data automation tools, and continuous improvement processes to improve ease-of-use, enhance productivity, and cut costs.
• Collaborated with cross-functional departments on each project; conducted extensive risk analysis with internal business customers; and led efforts to re-engineer workflow processes using best data analysis and workflow process mapping practices.
• Conducted presentations before senior executives and business unit managers; served as a key liaison with external vendors; and helped create RFS proposals.
• Helped create training materials and facilitated user training on all new processes.
• Provided senior management with regular detailed project status reports.

Confidential

PROJECT MANAGER

Responsibilities:

• Easily maneuvered in a deadline-driven environment; directed many of the company’s most critical projects; and delivered successful projects using proven business analysis strengths and a solid grasp of project management methodologies.
• Led cross-functional project teams responsible for analyzing business processes for multiple internal business units and successfully designing workflow processes to improve productivity and achieve long-term savings.
• Performed comprehensive business/systems analysis and data process flow mapping; developed well-defined project and systems testing plans; and partnered with IT teams to design and implement solutions to meet targeted business requirements.
• Primary point-of-contact on numerous change management projects; routinely handled escalated project issues; and timely resolved critical project issues.
• Exceeded performance goals across all core project management matrixes and achieved targeted strategic initiatives on the FHA Readiness, Option ARM Readiness, Divesture Closure, and Internet Redesign projects.
• Generated dramatic corporate savings on each project including: $600,000 in first year savings on the Internet Payments project; $500,000 on the Check to ACH Conversion project; and $450,000 on the Mailed Payment Tracking project.
• Facilitated strategic meetings and maintained important project reports/documentation.