SUMMARY:

• Skilled Business Analyst and Process Facilitator with 12+ years of experience
• Demonstrated capability of working with clients, developers, management, and other stakeholders
• Excellent interpersonal, written, and oral communications skills
• Experienced in complete SDLC process with proven excellence in requirement gathering, analysis, planning, testing, user training and support, as well as documentation experience using structured methodologies and a complete systems development (SDLC) full life - cycle approach to strategic planning, auditing, designing and implementing large Information
• Experienced with development & testing in SQL Server and MS. Access database platforms
• Familiarity with ETL using SSIS and reporting using SSRS
• Excellent MS. Office skills
• Highly motivated self-starter with passion for learning and applying knowledge to solve industry challenges

TECHNICAL SKILLS:

• SQL Server
• MS Access
• SQL/T-SQL
• Oracle
• SharePoint
• MS Visio
• MS Project
• ServiceNow
• JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Sr. Business Analyst

Responsibilities:

• Provide testing assistance by creating test plans, performing system and user acceptance testing
• Leading the technical development of ServiceNow
• Gather and review requirements for TCR modernization delivery and participate in UAT requirements acceptance review
• Determine ways to optimize and improve JIRA setup
• Producing management information from ServiceNow
• Support risk management review of TCR system for both Legacy and Modernized system as needed.
• Support TCR modernization application readiness and rollout including documentation of new platform and updating of processes of workflow with the TCR 3.0 framework.
• Responsible for user access request on ServiceNow
• Working ongoing production support and end user support.
• Review requirements for TCR modernization 3.0 delivery and participate in UAT requirements acceptance review include designing process maps and controls, performance standards and metrics, and direction and strategy for an engagement while ensuring the organizational needs are being addressed.
• Support TCR modernization application readiness and rollout including documentation of new platform and updating of processes of workflow with the TCR 3.0 framework.
• Interview SME for day to day process of TCR administration and document processes Submit findings in word document
• Assist with the implementation of ServiceNow Discovery
• Maintain JIRA projects, workflows, permissions, and users while working in a JIRA 6.x & 7.x environment.
• Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces

Confidential, MD

Senior Business Analyst

Responsibilities:

• Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations. Supported efforts to maintain accurate master data stored in SQL Server 2008r2. Ran SQL queries to extract data; performed analysis using Excel; and provided various reports on data quality and integrity.
• Work with end users to determine and document data requirements for reporting requests, data mining requests, and assist with testing and implementation from a data lifecycle perspective. Ensure that proposed solutions are focused on automating manual efforts and are consistent where possible.
• Document business processes by creating simple diagrams and flow charts.
• Develop patterns and concepts within the application which may be re-used for future features
• Evaluate applications and IT environments, and analyze gaps between current and desired states
• Interface with the business client to understand business needs and requirements, and to help develop and maintain the client relationship
• Document business processes and workflows
• Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
• Develop business cases, requirements, use cases, test plans, test strategies, test cases, and operational procedures and plans
• Provided weekly, monthly, and annual reports as well as special reports and analyses

Confidential, Washington, DC

Business Management Analyst

Responsibilities:

• Worked with users and developers to gather and organize information on management problems and procedures. Analyzed data gathered and developed solutions or alternative methods of proceeding
• Administer and maintain multiple JIRA instances
• Provide user management, training, and support for JIRA to development and project teams as needed
• Supported military personnel who had technical challenges with a newly implemented Military Medical Tracking System and procedures
• Developed and implemented records management program for filing, protection, and retrieval of records, and assured compliance with Comprehensive Transition Program (CTP)
• Developed, evaluated, recommended, and approved changes of forms and reports
• Prepared manuals and trained workers in use of new forms, reports, and procedures
• Change Manager for guiding development teams through approved Software Development Life Cycle (SDLC) processes
• Collect, organize, store, and manage project oversight activities and other task information using portfolio management tool
• Coordinated support to service members and to ensure conformity and consistency between the CTP systems
• Worked with users to identify problems with CTP; troubleshoot, document, and work collaboratively with developers to resolve; capture requirements for future enhancements
• Developed user test plans
• Briefed command leadership daily on findings of the new CTP. Success rate improved to 98% versus the previous software

Confidential, Bethesda MD

Business Data Analyst

Responsibilities:

• Responsible for maintaining the hospital’s patient and physician databases
• Developed reports. Monitored, analyzed and recommended improvements based on feedback and the analysis of reports from the physician communication tools
• Responsible for monitoring metrics of success and developing scorecards for distribution
• Extracted data from MediTech database to follow up with patients
• Verified admission of patients and verified their information in the database to ensure accuracy and completeness
• Interacted with Government agencies, third-party, payers, and patients/guarantors to process payments for hospital services
• Assembled documentation, referrals, records, and other notes necessary for review. Tracked and recorded physician continuing Medical Education (CME) activities
• Updated patient insurance and demographic information