PROFESSIONAL SUMMARY:

• 7+ years of experience as a Business Analyst and Technical Consultant in large enterprise environments at Confidential .
• Experience in business requirements modeling and development of Web, Mobile and Client/Server applications in diverse business domains of E - commerce, Retail and software development Industries.
• Experience in System Analysis, Business Analysis and Quality Assurance in Insurance/ Retail / Financial environment. Experience with communication with all level of management.
• Strong domain knowledge of Retail, online retail,eCommerce, Buying/Planning, Merchandising, Supply Chain, Logistics & Inventory and POS system.
• Acute understanding of the Software Development Life Cycle (SDLC) and their variants viz. Waterfall, Spiral, Agile, RUP.
• Knowledge of ATG, IBM AS400, SharePoint implementation, deploying libraries, list, shared services, search, and various applicant tasks.
• Professional experience in various disciplines inclusive of Project management, Business Analysis including business case development and presentation, requirement elicitation, analysis and design, solution assessment and validation.
• Complete knowledge, understanding & experience in Software Development Life Cycle (SDLC) i.e. Agile(Scrum), RUP & Waterfall Methodology.
• Experience in iterative Software Development Life Cycle (SDLC), Project management life cycle (PLC) and software development methodologies such as Agile and Waterfall
• Experience using SQL, SQL Server, T-SQL, TOAD, Oracle PL/SQL, Stored Procedures, Excel, Pivots (including Power Pivots), SSIS, SSRS.
• Experienced in analyzing shopping carts, site functionalities by using multiple content management systems, such as IBM WebSphere, ATG Ecommerce and Drupal.
• Strong domain knowledge of Retail, online retail, ecommerce, Buying/Planning, Merchandising, Supply Chain, Logistics & Inventory and POS system
• Excellent skills in gathering Business requirements, facilitating Joint Application Development (JAD) sessions, developing User stories, Acceptance Criteria, creating Business Requirements Document (BRD) and System and Functional Requirement Specification (SRS and FRS) documents
• Expert at applying the UML methodology in IT analysis and writing business use cases, activity diagrams, state-chart diagrams and sequence diagrams in the form of UML Diagrams
• Proficient in developing test plans, writing test scenarios and conducting User Acceptance Testing (UAT), developing and maintaining quality procedures ensuring appropriate documentation
• Creative approach in developing easily understandable Use Cases for Functional, Non Functional and UI requirements to achieve business needs
• Skilled at performing GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis ATG.
• Expert at enterprise business process modeling tools like MS Visio, MS Project and good working experience using Jira and SharePoint
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements
• Experience in writing SQL queries and knowledge of Data ware houses
• Excellent Communication Skills, documentation skills, problem solving ability, analytical skills and time management capability, ability to work independently with minimal supervision and high attention to detail
• Adept in Product management, product strategy, defining & tracking products metrics
• Extensive experievce in Requirement gathering and SDLC.
• Working knowledge of Cicso networking hardware, Windows, Linux, Microsoft Windows Server, and
• Strong knowledge of data networks and communications
• Experience in Software Analysis & Design, Gathering Functional and Business Requirements, User Interface Specifications, Technical Design, writing Test Cases and Test Plan.
• Experience working with ITIL and CMDB.
• Proven ability to work in team-environment as well as independently.
• Possess excellent interpersonal skills, effective written & oral communication, and presentation skills.

TECHNICAL SKILLS:

Software Development Methodologies: JAD, AGILE, RAD, Waterfall, RUP, UML.

Testing Tools: QTP, WinRunner, Load Runner, Mercury Suite, Rational Suite.

Management Tools: MS-Project, Rational Requisite Pro, Rally

Applications: Rational Rose, MS-Visio, MS Excel, MS-PowerPoint, MS-SharePoint

Languages: SQL, Java, VB Script, .Net, HTML, XML.

Defect Tracker: Application Life Cycle Management, Rally, Quality Center, Test Director.

RDBMS: SQL Server 2005/2008, Oracle 9i, MySQL 4.0.16, TOAD, DB2, IMS-DB.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Gathered requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them.
• Gathered requirements to customize ATG provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce.
• Usage of ATG platform including repositories and RQL to build an e-commerce site.
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs e Commerce suite Included screenshots in the documents to help the discussion in meetings with users.
• Conducted JAD sessions, initiated scope and discovery meetings.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Implemented and customized Clarity and Work Bench.
• Utilized corporation developed Agile SDLC methodology.
• Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Gathered requirements for the integration of POS system with the supply chain system.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Extensively use Microsoft Project or similar tools such as Open Workbench to document project plans.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Performed extensive requirement analysis including Data analysis and Gap analysis.
• Analyzed business requirements and segregated them into high level and low level Use Cases, activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Have been working on exploring different software systems and databases in order to design a possible solution and identifying vital data points/elements.
• Created UML models and visual artifacts like DFD, Flowchart, and Process Flow diagrams.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Worked with developers to make sure that they understood the Use Cases.
• Used MS Visio for Process modelling, Process mapping and Business Process flow diagrams.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Worked as a liaison between the Business and Technology Department.
• Responsible for managing the migration of the department's website using Web Builder and ensuring that there are no broken links on the intranet.

Environment: UML, JAD, Mercury Quality Center, Load Runner, Oracle 8i/9i/10g. MS-Office Suite (Word, Excel, PowerPoint, Visio, MS Project)

Confidential, TX

Business Analyst

Responsibilities:

• Extensively used the advanced features of PL/SQL like Records, Tables, Object Types and Dynamic SQL.
• Worked closely with iOS developers to develop the iOS app with swift language platform.
• Performed the UI for the application to support both the portrait and landscape modes.
• Configuring, Deploying, Monitoring SOA composite application resources.
• Usage of ATG platform including repositories and RQL to build an e-commerce site.
• Troubleshoot SOA composite applications by performing corrective actions such as fault recovery.
• Set up Selenium tools from scratch and configured various other peripherals tools to perform Selenium automation testing.
• Maintained and manipulated databases for XML parsing for applications in MYSQL.
• Gathered requirements to customize ATG provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, MS Project for data migration into the CI System Knowledge Data Base in Microsoft SharePoint. Responsible for requirements gathering across Native Mobile iOS app, Android, Cloud based API Services and Webportal applications.
• Working with business and IT stakeholders in the client organization to understand and document client requirements. Entrusted as sole project/product engineer for integration of external REST based interface.
• Managed relationship with external testing organization and responsible for certification of external interface based upon industry standards (STAR).
• Managed and coordinated the efforts of the Business analyst and User experience team as a Mobile business analyst Lead to ensure a timely delivery of artifacts for a successful release.
• Worked with UX designer to establish UI standards for HTML 5 implementation resulting in a consistent user experience across a diverse application.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATG e-commerce suite
• Acted as designer for a mobile IOS version of the existing Data Management System product.
• Developed functional requirements including wireframe design utilizing Axure.
• Creating user stories and acceptance tests in AGM and getting those approved from product owner.
• Converted the mock-ups into hand-written HTML, XML.
• Created user work flows for the Ecommerce Webpage.
• Gathered requirements for the online ecommerce based payment application.
• Actively used XML (documents and transformations) for creating templates with dynamic data from XML file.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Elicit, listen, document and validate User Stories.
• Proposing alternative business option to the product owner and business stakeholders in the client origination.
• Research and present competitive Analysis to the business organization for same day service competitors.
• Create requirements related artifacts like swimlanes, data flow and process flow diagrams, excel data capture.
• Amazon Alexa app(Echo) - developing requirements, setting up environment, demonstrating to business and IT stakeholders, working with development team to get the app developed with next gen user experience with voice.
• Gathered requirements to customize ATG provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce
• Assisted in developing relational/dimensional data warehouse to enhance data analytics and introduce valueadded reliable reporting.
• Used the ODBC/SQL to migrate all data to one database before uploading it into the Knowledge Base.
• Elaborated User Story and Gherkin Acceptance Criteria-Document using the user story to the level of detail needed for development including wireframes mock ups.
• Developed Test Scripts, Test Plans and Test Cases from business, technical and functional requirement & Use Cases using Rational Clear Quest for defect tracking.
• Elaborated the initial Acceptance Criteria using Gherkin format considering positive and negative scenarios (Normal path, Alternative path and Exception path).
• Creating Requirement Traceability Matrices for testing purposes using MS Excel
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATG e-commerce suite
• Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Acting as a liaison between the business and offshore programming/development teams

Environment: Agile, ODBC, XML, Jira, SQL Server, XCODE, Windows 7, MS Project, MS Word, MS Visio, MS excel

Confidential, Winston-Salem, NC

Business Analyst

Responsibilities:

• Worked as a Business Analyst, interviewing clients to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications.
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recording the requirements in a Business Requirements Document (BRD).
• Served as a Business Analyst, Requirements Analyst and Test Analyst on a SharePoint implementation.
• Worked closely between the business client and the technical architects to ensure clarity and conformance (leading the RGS & JAD efforts).
• Involved in end to end implementation and enhancements starting from requirement gathering and dashboards development in Tableau.
• Uses various data streams, analyzes, and communicates business results and trends that relate to client billing, inventory replenishment, formulary and fee structure management.
• Documented requirements, defined scope and objectives, and formulated systems to parallel overall business strategies.
• Created Screen designs for the development team to ensure client’s requirement were adequately represented.
• Performed accurate functional and/or technical analysis by employing effective interviewing skills to recommend solutions for the E-Commerce based software applications.
• Documented and reviewed end-user requirements, their strategies, and their goals to create Use Cases and Work Flows.
• Interacted with business stakeholders to understand their decision making parameters, analyzing the available data to build Tableau Dashboards and managing the delivery
• Created user work flows for the Ecommerce Webpage.
• Gathered requirements for the online ecommerce based payment application.
• Created Use Case documents and Process Flow diagrams using Microsoft Visio for all System Functionalities.
• Worked on all phases of a corporate wide SharePoint implementation upgrade project.
• Followed UML based methods using Rational Rose to develop Use Cases; assisted developers in creating sequence diagrams and Activity diagrams.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATG e-commerce suite
• Gathered requirements to customize ATG provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce
• Product creation and supply chain groups worked together to address critical dependencies between processes like demand, supply, tooling and warehousing.
• Involved in SharePoint (Proof of Concept) POCs and being a part of sales cycle and assist our sales team for SharePoint implementation business opportunities.
• Involved with QA team in designing test plans, test cases, test results analysis and conducted reporting defect management and test status matrices.
• Tracked change requests and monitored workload and schedule.

Environment: Windows XP/7/8, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, Sharepoint, Rational Rose, SQL Server, MySQL, Load Runner, Quality Center

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Primary Functional/Business Analyst for supporting Clarity PPM application for CIF (New Product Development) and IT PPM (IT Governance); ATG Web Commerce for E-Commerce platform.
• Accumulated business requirements from various business clients through surveys, interviews, requirement workshops and translated them into system, functional requirements.
• Worked with Business and IT teams to identify and map detailed business processes, identify gaps and failure points, perform impact analysis, Gap analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Managing and monitoring service engines, and updating the state of SOA composite applications.
• Created object oriented Use Cases, UI mock up's for simulating the system functionality to the Business clients.
• Gathered requirements to customize ATG provided solutions, services, and ongoing guidance to power a more relevant and personal e-commerce.
• Usage of ATG platform including repositories and RQL to build an e-commerce site.
• Created Business Process diagrams involving multiple swim lanes and created Use Case diagrams.
• Compiled the Business Requirements Report (BRR) per the company standards with end to end traceability and gain approvals from Business clients and ARB committee.
• Analyzed and Evaluated business requirements which needed configuration changes to various modules of ATG platform like ATGBusiness Control Center, Content Administration, Merchandising, Catalog Management and Personalization.
• Performed accurate functional and/or technical analysis by employing effective interviewing skills to recommend solutions for the E-Commerce based software applications.
• Worked with the Architect and Technical leads to propose creative solutions to overcome roadblocks and obtain consensus.
• Documented requirements for various Reporting Projects involving WEBI, Universes, Xcelsius, Crystal Reports and Infoview.
• Defined input parameters, Legends, Grouping, sort order, Calculations, report mockup's for various reports to be developed
• Assisted in design and configuration of Portfolio Management, Project Management, Demand Management, Resource Management, and Administration modules for CA Clarity PPM implementation.
• Facilitated and lead UAT activities for various project releases.
• Assist local application owner with the understanding and utilization of various Clarity setup and configuration items: Clarity Studio, Security, Partitions, and Organizational Breakdown Structure (OBS), Partitions, Skills Hierarchy, Access Rights etc.
• Prepared user training manual for merchandising team on managing commerce assets through ATG BCC (Business Control Centre).
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs e Commerce suite Included screenshots in the documents to help the discussion in meetings with users.
• Mentor and train internal PMO resources on Clarity features and functionality.
• Served as Single point of contact for all 'How To' questions and provided training and post-implementation support and documented lessons learnt.
• Assisted in preparing Content Management Plan to use Content Administration application in ATG.
• Responsible for Clear, Concise end user documentation in accordance with the client's guidelines and standards
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.
• Used SQL queries to filter data within the SQL Server.

Environment: Agile, XML, SQL, Rec Pro, Rational Clear Quest, Rational Rose, UML, SILK, Selenium IDE, Windows XP, MS Project, MS Word, MS Visio, MS excel