SUMMARY:

• Facilitated Joint Requirement Preparation (JRP), Joint Requirement Elicitation (JRE) and Joint Application Development (JAD) sessions
• Experience in Software Development Life Cycle (SDLC) methodologies such as Waterfall and Agile
• Extensive experience as a communication liaison between business and technology teams in developing automated solutions
• Experience in Commercial Off - the-Shelf (COTS) software system implementation and experience integrating COTS products to fit client's requirement
• Actively worked with the product owner and stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business
• Experienced in gathering, detailing, documenting, managing and validating requirements from project inception through release
• Conducted gap analysis, data analysis, business process improvement and system integration
• Skilled in eliciting user needs, translating system needs and business goals into functional and nonfunctional requirements using use case driven software development
• Provided analysis and efforts on e-Commerce platform, these platforms were built on .Net and Java technologies in an SDLC environment
• Involved in preparing project charter, project plan, and Work Breakdown Structure (WBS)
• Highly skilled in developing reports required for managing internal meetings
• Experience in extracting and loading data in Teradata
• Excellent communication skills and business interpersonal and presentation skills at creating, editing, & coordinating extensive communication networks resulted in precise and consistent artifacts
• Motivated team player with outstanding interpersonal skills and proficient at developing rapport and credibility with people at all levels
• Impeccable time management skills across multiple lines of business
• Tenacious in working with senior management to ensure project success and at maintaining strong relationships with employees
• A team player who eliminates barriers, develops a professional working environment, and an effective communicator who demonstrates a “can-do” attitude
• Analyzed problems/issues that came up and suggested possible solutions
• A thorough understanding of project and process management processes

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile

Requirement Management Tools: Rational RequisitePro, Visual Studio Team Services (VSTS), Team Foundation Server (TFS), Microsoft Word, and Serena Dimensions Requirements Management (SDRM)

Business Modeling Tools: Microsoft Visio, Rational Rose

Languages: UML, HTML, SQL, PL/SQL, .Net, XML, C/C++, Java

Databases: SQL Server, MS-Access, Oracle

Workflow Tools: Microsoft Visio, MS Project, Microsoft PowerPoint

Reporting Tools: Microsoft Excel

Platforms: Unix, Windows, Linux, Microsoft Azure

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Supported government agencies who uses Compusearch’s web based PRISM product(a commercial off the shelf business software application support system)
• Analyzed and translated client needs and/or problems and used this information to conduct analysis to write functional requirements and steps required to develop or modify an application to be used by the government agencies
• Extensively worked on recipient reporting enhancement for Department of labor
• Partnered with developers and worked together for a department of Labor eGrants modernization project to streamline the process of generating and completing the financial report form(SF 425/DOL 9130) in a paperless process which would also include the capture of structured data from the recipient.
• Solicited gathered and documented detailed Business, & functional Requirements for Department of labor eGrants module enhancement project
• Worked closely with technical team and provided page walkthrough for detail description of the user stories
• Worked on preparing Business workflow diagram for eGrants recipient reporting enhancement project
• Coordinating with technical development team for the daily progress in the development activities.
• Coordinating with testing team to prepare test cases. Help the testing team in verifying the test results.
• Work with QA lead to test and assure software is ready for release.
• Maintain process and procedure document through SharePoint
• Used SharePoint to track, address and resolve questions from technical team and worked directly with developers, project managers to resolve issue
• Document customer information and detailed problem description, diagnosis and resolutions in a software called Footprints
• Written formal Government Accepted Test Scenarios(GATS) for client

Confidential

Business Analyst

Responsibilities:

• Provided business analysis and project management support to Defense Health Management System Modernization Team(DHMSM) and its industry partner, Leidos in acquisition and implementation of Commercial Off the Shelf(COTS) system MHS Genesis a new enterprise-wide Electronic Health Record (EHR)system for Military
• Collaborated with different workgroups to develop interfaces and user-approved workflows, and finalized the technical integration of the baseline operational system
• Supported onsite deployment activities for COTS system MHS Genesis including gathering site-specific information, end user training, change management/user adoption, and post deployment support
• Supported IM managers in a responsive, proactive, team oriented, results oriented, and problem solving approach in a collaborative environment with multiple contractors providing support and ensure that productive working relationships are established with other contractors and government office
• Supported IM managers in providing updates to the Functional Advisory Council (FAC) on the progress and status of MHS GENESIS BPM efforts
• Assisted in preparing weekly and monthly progress reports and official briefs for high-ranking military officials on behalf of the client
• Managed concurrent activities and documents that DHA requested to be included in the new EHR, collected and consolidated input from disparate sources, and tracked project updates and submissions through a robust DoD governance approval process, all while meeting aggressive deliverable timelines
• Provided strategic planning, administrative and liaison services to the IM and CMIO communities
• Performed administrative tasks including preparing brief for meetings three times a week on behalf of the client, drafting agendas, taking minutes and scheduling/planning logistics.
• Supported and coordinated with Tri Service Working Advisory group (TSWAG) in review & validation of order set and prepared the enterprise business process workflow for order set and content standardization
• Managed the standardization, review and validation process of 500+ business process models and 300+ order sets to be implemented in the new EHR
• Facilitated and managed the quality and safety review and validation process for order set to be implemented in the new EHR
• Facilitated Blood Bank Community Tabletop Exercise for workflow validation held June 20th, 2017 at Leidos facility in Vienna, VA
• Coordinated with the program office and Leidos Partnership for Defense Health (LPDH) training teams to identify over 20 identified blood management and referral management SMEs to participate in the review of new version of End User Training artifacts
• Worked with other contractors on Common Operating Picture (COP) tasks that are assigned to Business process modeling (BPM) Team
• Maintained client SharePoint site and a database repository containing the names of all Subject Matter Experts and Tri Service working advisory group (TSWAG) SME involved in the acquisition of the new EHR
• Established and maintained long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
• Coordinated and communicated approved BPM artifacts to enterprise governing bodies, Service Functional Champions and Service Subject Matter Experts (SMEs)

Confidential

Business Analyst

Responsibilities:

• Analyzed client‘s business requirements and process through document analysis, interview, meeting. Provided input into developing system to meet clients’ needs
• Participated in sprint planning, daily scrums, retrospectives and sprint review
• Participated in the development, grooming and managing of Project Backlog User Stories (Requirements) with business and technology partners
• Analyzed requirement dependencies and negotiated priorities with product owner
• Worked with IT security specialist on security requirements to ensure systems and data are secure from unauthorized access ensuring policies and procedures are properly implemented
• Guided the development teams to break down large and complex user stories into simplified versions for execution
• Documented, coached, and elicited business requirements from subject matter experts by writing user stories resulting in a clearer, more detailed and more complete understanding of project deliverables
• Analyzed user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Prepared, scheduled and led meetings between enterprise business and technical resources & functioned as the bridge between functional business units and IT
• Coordinated and facilitated extensive user interviews and collaborated closely with SMEs to identify and analyze core requirements and key features of the application
• Actively involved in pre-refinement and refinement meeting with stakeholders to get better understanding of the requirement
• Actively involved with senior management in developing the release plan
• Responsible to make sure that on boarding process was smooth and keep track of the clearance status of each employee
• Updated & managed SharePoint with latest documentation and managed version control
• Provided mapping user stories with story goals to meet the minimum viable product and suggested strategies of achieving the project goals to the owner
• Worked with SME’s and product owner to identify system roles
• Served as a primary point of contact for the technical team for any questions or concerns with the requirement and was responsible for the flow of information from the product owner to the team regarding the project
• Interviewed subject matter experts and application managers to identify additional business rules

Confidential

Business Analyst

Responsibilities:

• Drafted as-is analysis document for Office of Counsel to the Inspector General (OCIG) business applications
• Actively participated in planning daily meetings and developing agenda for discussion about business applications and business workflow processes
• Created and maintained meeting minutes, developed survey questions, distributed surveys to 70 attorneys, and compiled survey results
• Gathered current and future business requirements, translated the requirements into specifications for modernizing current business processes
• Elicited business requirements from stakeholders by using different techniques, interviews, surveys, meetings, and interactive sessions of how attorneys are using the applications
• Conducted user interviews to allow different stakeholders to communicate and define business requirements for current state applications
• Conducted requirement extraction for current state applications
• Identified, researched, defined, and documented user problems for automated/manual business processes
• Created process flow diagrams using Visio for manual and automated business processes for Office of Counsel to the Inspector General (OCIG) and presented to the SME for validation and getting the sign-offs
• Involved in testing the pre-release code in User Acceptance Testing Environment and identified any possible issues
• Actively involved in preparing weekly status update report and participated weekly status update meetings

Confidential

Business Analyst/Project Coordinator/ACM Operation Analyst

Responsibilities:

• Handled Sales Data Control(SDC), Deposit Exception Mailbox(DCM) and Service request(SR) queue to action as part of a standing process, research, reports, and general requests.
• Worked on numerous requests that come in to research a variety of scenarios using multiple systems and resources
• Worked with IT department on re-occurring issues and find out solution to the same.
• Prepared reports to show issues that need to be remedied to keep all systems in alignment
• Prepared reports on profiles that are out of sync between various systems and reporteddetail of any profiles that appear to be the same as another profile, need to research for possible merges
• Prepared report that details employees recently terminated or transferred that need to be pulled from all active SRM profiles; requires interaction with field market managers and client service and support
• Handled general requests - actions needed in the various systems that the field cannot complete and must be auctioned by Sales data Control(SDC) (TIN update, Profile update, Coverage team updates etc.)
• Handled on bulk uploads using teradata SQL
• Facilitated actions with other systems and operations groups were also an important part of job responsibility. Liaison between the field and IT for SRM and WCIS related issues
• Reviewed all CDE requests, which should come in the standard CDE request form.
• Applied the correct rate pointer or ECR package to the form (will sometimes include requesting the creation of a new rate pointer). Ensured that the rate is set properly and communicate this to the banker/CSS
• Interfaced with management, users, and information technology professionals to create high-level conceptual solutions to business problems.
• As a Project coordinator was responsible co-coordinating the integration of multiple projects, provided data, analyzed and reported to project managers
• Maintained project schedule and ensured all tasks are updated at the agreed upon time
• Worked on projects for capacity management on servers (Unix\lynx\Windows) and the procedures to increase the capacity for incident and problem management.
• Scheduled and facilitated meetings to assist in communication of project deliverables to all parties and to ensure the projects on time delivery.
• Worked with the project and program manager to complete all required documentation in the defined process and also helped in developing a new process and prepared process flow diagram.
• Maintained effective and actionable project documentation for efficient updates on knowledge Link
• Facilitated status review meetings among project team members and clients
• Assisted in the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
• Drive the entire process of Capacity management and co-coordinated with various teams to complete the project on time
• Kept track of all the change order’s created for various projects and ensure that it has all the approvals needed and completed as scheduled
• Facilitated on-time and efficient completion of projects and consistently met deadlines and requirements for all change orders
• Managed executive calendar and coordinated weekly project team meetings
• Created a master tracking sheet to track the progress of various Statement of needs(SON’s) with the target date and also monitored the progress of the SON.
• Regularly updated the dash-board, project tracking spreadsheets for status updates on the storage & memory increase on various servers
• Developed Procedures, work Instructions for the capacity increase process.
• Monitored the Capacity Management Group Mailbox.

Confidential

ACM Operation Analyst

Responsibilities:

• Ticketing Management Applications: Access Central, Remedy
• Hardware Support: Providing level 1 desktop helpdesk and phone support for Confidential employees
• Install and Upgrade: Maintain and repair, troubleshoot and correct issues or problems with PC and install various software as required by user
• Ticketing Management: Using various ticketing Software (Web-based or Network Installed) to file, update, monitor and resolve all trouble tickets.
• Prepare weekly activity reports
• After closing ticket follow up to ensure everything is working fine
• Referring open tickets as needed to higher-level specialized technicians
• Active Directory: In charge of password resets, creation of accounts, user unlocks, removal of accounts, mail migration, shared mailbox and re provision current employees
• Supported internal employees of Confidential with building accounts in internal applications
• Supported internal employees of Confidential via VPN and included hands on support with hardware and software
• Supported password resets, troubleshooting software and hardware issues
• Creating and rebuilding Email, profiles, assuring correct users were entered correct logins
• Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, Email, Internet connections and hardware/peripherals
• Demonstrated ability to build and maintain strong relationships, and have a keen sense of negotiation with all “customers” including candidates, business leaders, hiring managers and internal/external clients.