Manager of Customer Operations/Sales Resume Fort Worth, TX - Hire IT People

SUMMARY:

I am a results driven, top performer. I have traveled domestically and internationally to locations such as Bengaluru, India to work with clients and contractors alike. My past employers have high confidence in my communication and training skills. I have led, participated in, and implemented major project initiatives that have saved my company millions. I have trained others for over 8 years and written training plans. I have authored technical presentations for employees and customers. I develop and lead teams every day, I have a strong sense of teamwork, as well as self - motivation.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Manager of Customer Operations/Sales

Responsibilities:

Developed & implemented business plans and processes that have slashed quote turn-around time by 35%
Increased quote to order ratio of C-Store team by 20%.
Train & Develop Customer Service Reps into Account Managers and Sales Engineers.

Confidential, Fort Worth, TX

Business Systems Analyst II

Responsibilities:

Worked alongside Six Sigma consultants on initiatives that saved customer operations over $1,000,000.00 over 3 years.
Saved over 80 hours of design time weekly through automated design tools.
Saved over 55 hours of inside sales time weekly through automated quote tools.
Worked in India with consultant firm, HCL Technologies.

Confidential, Fort Worth, TX

Design Manager

Responsibilities:

Transitioned team of 30+ Designers from 2-D AutoCAD to 3-D parametric modeling in Autodesk Inventor.
Developed 4 week training plan that increased Designer retention over 50%
Implemented new structure to Design team which increased on-time fabrication drawings by 25%, improving customer satisfaction.

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Manager Of Customer Operations/sales Resume

Fort Worth, TX

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